This company conned me out of 350. GBP because I did not have a credit card. I have NEVER had a problem with any other company. When I took the car back they told me I would have to find my own way fr... See more
Company replied
Location
Switch locationThe New Strand, 21 Washington Parade, L20 1AA Bootle , Merseyside, GB
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See what reviewers are saying
Excellent advice and support provided by the team to a novice Luton Van Hire driver. Many thanks for your help and support
Took way to long to get the van i booked Ended up being hour behind cause iof wait Then was told only had 150 miles free After that 20 peace a mile Would of cancelled booking but was desperat... See more
Disgusted how the man on the front desk handled me. Do not recommend!! He was no help on trying to resolve the situation of me not having two proofs of address as I explained several times my situatio... See more
Company replied
Company details
Written by the company
Contact info
The New Strand, 21 Washington Parade, L20 1AA, Bootle , Merseyside, United Kingdom
- 0151 922 4991
4.4
Excellent
91 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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We was refused a refund
We was refused a refund. My partner paid for the rental online. I did not have my card to hand. We was therefore refused a refund and was treated like dirt. Avoid these.
October 24, 2019
Unprompted review
Reply from Easirent - Bootle
Hi Alan,
We state during the booking process and in the confirmation voucher the required documents for your rental regardless of the insurance you choose to purchase on the day.
We are sorry to hear you did not meet the driver requirements but should you find your circumstances change, please familiarise yourself with our handy 5-point checklist at www.easirent.com/mandatory-documents/ before booking in future.
For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews
Kind regards,
Reviews Team
Easy to book excellent prices and…
Easy to book excellent prices and service, would highly recommend
October 19, 2019
Unprompted review
Always use easyrent
Always use easyrent. Very reliable and lovely cars
October 17, 2019
Unprompted review
A pleasure as always
October 16, 2019
Unprompted review
Booked and had to Canncel after 30…
Booked and had to Canncel after 30 minutes , called and refused a refund.. They Chargre 3 day canccelalation fees.
October 12, 2019
Unprompted review
Reply from Easirent - Bootle
Hi Muhamed,
We state during the booking process and in the confirmation voucher the required documents for your rental regardless of the insurance you choose to purchase on the day.
We are sorry to hear you did not meet the driver requirements but should you find your circumstances change, please familiarise yourself with our handy 5-point checklist at www.easirent.com/mandatory-documents/ before booking in future.
We can confirm a refund has been checked on 14/10/19 and once authorised, will be in the queue to be paid out. Thank you for your patience and please accept our apologies for the delay in this instance.
For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews
Kind regards,
Reviews Team
Quick and easy
October 11, 2019
Unprompted review
Best van place around
Best van place around. Best vans and the cheapest prices in Liverpool
October 5, 2019
Unprompted review
The car was not available and had to go…
The car was not available and had to go to Enterprise.
What a terrible experience.
September 30, 2019
Unprompted review
Reply from Easirent - Bootle
Hi Alan,
We state during the booking process and in the confirmation voucher the required documents for your rental including valid proof of address and DVLA check code.
We are sorry to hear you did not meet the driver requirements but should you find your circumstances change, please familiarise yourself with our handy 5-point checklist at www.easirent.com/mandatory-documents/ before booking in future.
For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews
Kind regards,
Reviews Team
very high access money they hold balance on your credit/debit card
Booked Van online for £19.99, went next day Sunday to collect the van everything was good except the access they charges. they hold your balance from your credit card which was £1250 + £100(Fuel Deposit) = Total £1350 which i think is extortionate. But if you can't afford that or have not got enough money on your credit card then they offer you lower access which in my case was £250 on your debit card that they will hold on to £250 on your debit card but they charged my £20 for this lower access. so they charged me more than the double that i booked the van for. fuel policy is ok, and on return no hidden charges which was good too. apart from that extra £20 and high access money it was all too smooth.
September 23, 2019
Unprompted review
Quick Rent
Dates in, time in, vehicle selected, pay, all sorted in minutes.
September 18, 2019
Unprompted review
EASYRENT
Prices are the best and they do what their name says..........its easy to rent ☺
September 16, 2019
Unprompted review
Receptionist was condesending
Receptionist was condesending. Tried to charge me £180 for using debit card instead of credit card. Cancelled booking.
September 10, 2019
Unprompted review
Reply from Easirent - Bootle
Hi Michael,
We state during the booking process and in the confirmation voucher the required documents for your rental regardless of the insurance you choose to purchase on the day including a valid credit card.
We are sorry to hear you did not meet the driver requirements but should you find your circumstances change, please familiarise yourself with our handy 5-point checklist at www.easirent.com/mandatory-documents/ before booking in future.
For full information on our reviews process and your customer rights please visit our dedicated page at www.easirent.com/reviews
Kind regards,
Reviews Team
Easy to use website and app
Easy to use website and app. Cheapest prices
September 2, 2019
Unprompted review
Always friendly and ready with a smile.
September 2, 2019
Unprompted review
Quick and professional with good…
Quick and professional with good communication.
August 23, 2019
Unprompted review
Use them all the time
Use them all the time. Cheapest you will get in Liverpool simple to book no hassle.
August 15, 2019
Unprompted review
Excellent customer service
Excellent customer service. Upgraded to larger vehicle at no extra cost when van I reserved was not ready.
August 12, 2019
Unprompted review
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