Eason Reviews 128

horrible service the item i received was not what i ordered ,took over a month and can't get a hold of cust service for a refund !!!!

Love that you get free delivery for over €10 and they use An Post who are always spot on with deliveries

Terrible service I ordered books they use DPD as their courier service I was told books would arrive on the Monday and cancelled plans waited for no arrival to be told it was an automated mail with date and time but was never going to be delivered as easons incorrectly passed my details. Then waited the Thursday to a 2 hour delay in delivery time to find the box damaged with no receipt and a book missing and a book damaged. Rang easons who told me to go concert DPD but after a heated call I was told she would contact DPD and I'd have the book that evening but of course I received nothing. Terrible service with the stress of back to school last thing you need is waiting in all day to receive nothing and then to recieve a delivery with things missing and damaged good save the stress and shop somewhere else poor service.

Unexpectedly brought my car to Easons to diagnose and repair an engine fault. They were very busy, as usual, but they would have a look at the car and call me back with a report. I called in later to find that they had fixed the engine fault and also carried out a scheduled service. Thank you for fitting my repair in so quickly, first class customer service as usual. Couldn’t recommend Easons highly enough and wouldn’t go anywhere else for repairs. See you next time team.

Site needs a more accurate way of listing in stock items versus out of stock items. I've had orders cancelled several times now as the items were actually out of stock, took a few days to find out they were out of stock too...

Customer service are friendly, I made a mistake when placing my latest order and they were very quick (within an hour) to reply and refund order.

I ordered 8 boxes of crayola washable crayons as they didn’t have enough stock in store. When placing the order online I noticed that the €2,24 price per box changed to €2,99 once it was added to the shopping cart. I emailed customer service who replied within a couple of hours. Eventhough they explained that the €2,24 was the price of a no longer existent offer, they honoured it for me!
I placed the order on wednesday and received it on friday morning! It arrived in great condition, which is something to remark as crayons can break easily. The only thing is they said they would email me when order was dispached so I could track it and that never happened. It’s a good thing I was home! Other that that, it was perfect. I really like easons.