easygiftproducts.co.uk Reviews 

Purchased URBNLIVING tall bookselving unit via B&Q on the 08.01.25. received wrong item. B&Q is now asking for me to deal with am incompetant company easygiftproducts.co.uk, to pick up the goods and replace. Waisted time sending them barcodes and photos of the product. Finally managed to have the product returned after they send Evri to pick up on the 23.01.25. No response as to what they are doing for providing the product I ordered and paid for.

Order placed with UrbnLiving!
NO CUSTOMER SERVICE!!
Ordered twice through this company, first time paid for next day delivery and order came 3 days late.
Second order came a week late.
They don't respond to emails and have no way of contacting them via telephone.
There is a number which rings and then cuts off.
Absolutely horrific service.
Note they trade under multiple names, just Google their VAT number and they seem to have about 5 different websites / companies.
Shocking service from a company who sells through reputable sites like Amazon and B&Q!

NEVER ORDERING FROM THEM AGAIN!

Ordered their 9 cube storage unit with 5 doors and the doors are all different designs with differing gaps between the openings.

NO CUSTOMER SERVICE WHATSOEVER!!!!!
Like everyone else I wish I had read the reviews. I purchased 3 c tables that looked lovely and I was very happy with. Approx 3 weeks in the table top came away from the leg and the screws will not bite into the wood, also the wood is filled with dust. I have tried to reach out to the company but no one will answer the phone and all I can do to get a refund is send the table back. It will be going back in a plastic bag with bubble wrap as I got rid of the original box thinking everything was ok with it.

I wish I had read all the bad reviews before purchasing off this company. No customer service whatsoever, my item never arrived and they’ve just said there is nothing they can do as their couriers deny the claim and then they shut the case!!!!! I’ve been fighting this for 3 months now. DO NOT use this company - you will regret it.

The company uses many different names on the web/ebay/amazon and really poor service and poor quality of items and poor delivery company they use Yodel.
they ignore you and only issue refund if you report them .don't use them as you will regret it .
Glass Boutique for one

Absolutely poor quality furniture very disappointed and will never order from them again, white chest of drawers were very flimsy can’t take stains of the unit and everytime you open each drawer the whole unit would move emailed them regarding issue which they offered £12 back when I paid £85

Like lots of other reviewers, I was sent the incorrect item after ordering from easygift via B&Q. I accept mistakes happen, but I expect them to be resolved quickly and at minimal inconvenience to myself. I've been trying to resolve my complaint for days now, and only received one response which was far from helpful - they've asked me to return a very large item in a box, but easygift only sent it in a transparent plastic bag which was ripped by the time I received it. I've informed them and asked for further advice, but another day has rolled by with no reply. I need the correct item urgently but they've not bothered to tell me when it will be sent. Really terrible service!
UPDATE: it's now 11 days since I ordered this and I'm yet to receive it. Returning the incorrect item they sent me was a farce - their advice on how I should return it safely as their original packaging wasn't suitable or secure was 'however I see fit'. So I've patched up the holes in the bag they sent with sellotape and it's their problem if it arrives damaged. I've reported this seller to Trading standards for breaches of the Consumer Contracts Regulations, and would advise anyone else dealing with their embarrassing service to do the same.

I have ordered through amazon an urban living chest of drawers OAK and have received walnut. When doing return it says I have to pay for the return over their mistake. Unbelievable. Would definitely not ever recommend this company to anyone. And the also don’t make it any easier to do the return and gerund is over a month.

IF I COULD GIVE 0 STARS I WOULD. I HAVEN’T RECEIVED MY ORDER BUT THEY INSIST IT WAS ‘DELIVERED’ AND REFUSE TO GIVE ME MY MONEY BACK. AVOID AT ALL COSTS!!!!!!!!!!!!!

I NEVER thought I'd have to write a negative review as purchasing via amazon, EASYGIFT is ALSO trading as PANORAMA STORES. They are obviously scamming people using the amazon platform, especially when you read other reviews. They REALLY ARE the most despicable people I've EVER had to deal with...rude and disgusting. They sent me £90 worth of damaged/unusable goods. After over a week of sending them pics, that they deny receiving but have received my screenshot of my sent emails🤔, they have now decided to tell me I need to Google 'easy gifts 'and send pics 🤬🤬🤬 why didn't they tell me this a week ago🤔. The email address for easygift isn't even listed
on Google 🤔🤬. Obvious delaying tactics. I NEVER thought in my wildest dreams that I should 'Google' an amazon 3rd party seller...I've had MANY bad experiences of sellers via amazon over a 10+ years but this IS the worst EVER. At this moment in time and for the last week I'm sitting in my lounge looking at this monstrosity of a box with broken/damaged unusable item in it as I simply have no where else to put it. These people and their SO called customer services are the worst I've EVER EVER encountered . Tomorrow I'll be sending pics to easygift and a link to consumer rights!

Delivered to wrong address and told nothing they can do.
Disgraceful customer service.
Avoid like the plague

Scammers to be avoided. Sent me broken item, looked cheap material too, didn't respond to my contact. Need to send a big broken and useless item with my own money to get refund. Total mess, avoid at all cost!

BE CAREFUL!
I purchased the Berlinger Haus cookware set from this store. He stated that it was 100% guaranteed for 1 year, but it was a complete lie. The expensive and wonderful cookware I bought wore out very quickly over time. At the same time, the paint of Berlinger Haus was peeled off and it's in terrible condition, while the £10 cheap pan I bought didn't even have a scratch yet. I have been explaining this situation for 2 months, but Panorama Stores does not guarantee the products. Says the Berlinger Haus in charge. But I talked to Berlinger Haus Official UK and Berlinger Haus Official Germany. He always said that the seller is responsible and you need to discuss this issue with the seller. I pointed this out to Panorama Stores and then Amazon said it was responsible. I've talked to Amazon but nothing has changed. The person responsible is Panorama Stores, the company that sold the product to me. Panorama Stores is a trademark of Easygift Products.

They do not respond to my messages and it is the worst, rude and uncaring business I have ever met in my life. If you are buying products from these people, forget about the warranty and return. Because this company deceived me and is stalling.