EasyTerra Reviews 

I book all cars with this company but it is the last one. I never book a car again what a joke!! I am in Thailand and they do not react normally when we face problems. So unbelievably bad. They provide wrong information first that the opening times are till 19:00 actually 22:00 and the prepayment on your credit card is 3 times higher than the confirmation. And I call them I tell them the issue and they ask how I am solving it. I said no way! Then the guy got pissed off. I am the one who should be pissed off. And smashed the phone down mr Rusly thanks a lot

I used Easyterra insurance service.
When the moment came that I needed the insurance service. NO RESPONSE whatever. They don't answer emails, no phone number available.

No respond on calls when faced problems at PISA Airport. No clear Customer Service to support you during holiday time, just refusing to accept the comments done by me 10 times...no money back , despite the fact that I showed my family credit card ( as i share my bank account with my wife )

I booked a car in Volos Greece due to violent storms there were no cars available despite EasyTerra saying everything was normal they took our money and said that they had fulfilled their contract when I asked to transfer the booking to another location as I was unable to rent a car in Volos they said no it was up to me . So they have had £376 off me without providing a car. DO NOT RENT OFF THIS COMPANY THEY LIE TO YOU AND STEAL YOUR MONEY

We rented a car by Carrentals, its a company from easy Terra the car was on site arranged by Lockauto Bari Airport. The people ar Bari airport speak verry bad English only Italian. The car we payed for was not available. And the replacement car was much less than what we had rented. We rented a Jeep Renegate and we've got a Skoda Karoq witch they place in the same category.. but that's not true ofcourse. This car was much cheaper to rent on the website from Carrentals / Easyterra. This is deception....so this way they earn hundreds of dollars/ euros extra. And to discuss this on site at the pickup area with a guy that barely speaks English only Italian is a no go... so my tip is rent the cheapest car in the category.

Datum van ervaring: 22 september 2023

For our holiday we used Easyterra to rent a car in Sardegna. We paid €300+ upfront. Once we arrived at the airport we realized that we lost our creditcard. Nevertheless we continued to the car rental and explained the situation. They immediately declined us and told us debit cards are not accepted UNLESS we bought an extra €400+ package from them. Of course we declined as they're just trying to exploit us.
We called Easyterra, explained the situation and asked for a refund. They told us that losing a credit card is a "no reason" and there is nothing they could do. This is complete nonsense as their website clearly states that cancellation is possible within 48h of the car rental, but with a cancellation fee. A fee I can understand and would've been happy to pay. Yet we were never offered this option, we were completely turned down.
They also didn't seem to care that a company offered by Easyterra is trying to exploit their customers upon arrival.
We mailed easyterra with a complaint, but we have not received an answer. The result: We're in Sardegna with appartments booked accross the island but without a car and €300+ lost on day one.
I would not recommend Easyterra to anyone. They cannot be trusted.

Easy Jet cancelled our flight to Milan (Malpensa). Could only get a flight a day later to another airport some 50k away.I cancelled, some 2 hours before i was due t collect the car. EasyTerra insisted on charging for the full week's rental. To add insult to injury, they said that if i did not cancel they would charge for the week's rental but not guarantee to hold the car i was having to pay for.

Good service en no hidden fees and or surprises.keep up the good work.will definitely use them again.

The most unfriendliest customer service I have ever had in my life. I called with an important question, the guy hardly listened and when I explained our complicated circumstances he had the rudeness to literally sigh and say 'O my God', I had hardly a change to explain the situation. Unbelievable. Am really in shock. The company should definitely listen back to our conversation and hear how he handles calls.

No problems at all. Nice car. Easy collection and return.

Good car, good service

The rental with EasyTerra was much more expensive than the direct lease.
I booked a rental car through Easyterra in the expectation that it would be a good offer. This turned out not to be the case. Even before leaving, I saw at the Hertz site that the car, due to Valentine's Day, was a lot cheaper and also that the co-driver was free, if married.
I informed Easyterra, but they advised to arrange this via Hertz. I trusted that this was possible. When I picked up the car, I ran into two financial setbacks.
First, I could not get the extra discount from Hertz because of Valentine's Day, perhaps logical but it certainly does not make EasyTerra the cheapest.
Secondly, I could only get the car on my credit card, while my wife was the only driver. So I had to buy a second driver at an additional cost of 160 euros, which I would not use and which would be free in Hertz's offer. The people behind the counter in Valencia were not willing to listen to these two arguments at any time and since I had to leave by car I had no other choice. Therefore more than 200 euros overpaid

Don’t use this company. They falsely advertise prices with items as all inclusive and then allow the car rental
companies to effectively double charge you and then refer you to the fine print on your voucher.

Worst customer service that I have ever experienced. Not ony were they not helpful, they kept blaming everyone but them self, they were rude and condescending and and ironic. So we lost around 300€ and they seemed almost happy about it. Stay away!

Watch out! Almost all positive reviews are (obviously) fake. This ‘company’ has no intentions to actually help you. They just want your creditcard details so they can scam you out of a lot of money. When you call their customer service they just laugh at you and hang up. They’re scammers and thieves. Avoid at all costs!

DO NOT BOOK WITH THIS COMPANY!!!
I arrived at airport and there was no car and they did not help / I was left stranded!! - I tried to claim money for rental back and after 6 weeks had no choice but to raise dispute with credit card company!! They took money gave no car and did not refund!!!

Horrible experience with booking for car rental in Zakynthos. Online booking erroneously put the wrong driver in the system. At the destination, we could not pick up the car unless we paid extra. Customer service was unwilling to help and hung up the phone.

Excellent service & Definitely recommend!!

Terribe terrible terrible.

You lose your full booking at full cost if you arrive more than 2 hrs late. Not much use if you are booking a car at a rail station or airport, where delays are beyond your control. This is in their terms and conditions, which are written in casual, slovely English by the way.

I tried to query the charge by phoning customer services. This was a whole second negative experience. Called the UK line and, after a data protection notice in German, was put through to an agent in France who only spoke French. Luckily I am trilingual and she offered to transfer me to the UK office. I waited on hold for 15 mins, gave up and redialed. This time I was put through to a UK agent (albeit still after a German data protection notice and ending up with s staff member whose English was not easy to comprehend). This agent could not have been more dismisive and rude, despite the fact that the customer in question was a disabled 75 year old

This is a disgusting business who appears to make its money by selling attractive car hire deals and profiting from its totally unfair terms and conditions, of which I suspect the vast majority of customers are unaware when they make their booking - until they hit a problem.

Payless Bucharest!! Be careful with this rogue rental company. Once you have booked online and you arrive on site, you still have to pay hundreds of euros in so-called taxes. You have no choice but to pay or you can walk back to the airport. Rental office is a few Km from the airport itself. When returning the car they try to get some money out of the pockets, and if that doesn't work they try to debit 6880LEI from your account without notifying you. Luckily I had my Visa card blocked as I had a very bad feeling about this company after picking up the vehicle. Unfortunately I didn't read all these negative reviews until after I got home. Is the first time in more than 40 years that I have come across such a rogue car rental company!!!!. If you have booked there, strong one!, make sure to take enough photos of the vehicle and inform your bank that this company is not allowed to credit anything from your account. It is best to purchase a new Visa card.