EasyTerra Reviews 

Avoid at all cost. Absolute scammers. I guess the positive reviews are paid reviews, as I have nothing positive to say about this company. Still waiting for a refund. Customer service staff are rude and unhelpful.

Avoid, avoid, avoid

We booked a car via EasyTerra for a holiday in Sicily. Booking was easy and relatively cheap...until you pick-up the car. Then you can end-up loosing all the money you payed in advance. EasyTerra do business with very sketchy rental companies, in this case SurPrise in Catania. We arrived a couple of hours after, 12.00, the time that was in the contract. But still on the same day and well within their opening hours. Then SurPrise stated your booking has been cancelled since you are late and you loose all you have paid...

We were there, on the airport with two disabled people, counting on the van we rented. No help from SurPrise. Easy Terra was closed at that time, so we called the next day. Basically they were not willing to do anything. The only offer was to put in a new booking, at full rate. As you might expect, we did not do this with this company.

To conclude, I can see that bookings can be cancelled if you are late but charging full rate while renting the van to some-one else is no more then criminal. Unfortunately this is how these companies do business. So my advise would be, do not go into business with EasyTerra, they do nothing but collect a fee and will never help in case of issues.

Booked a car with through EasyTerra - unfortunately EasyTerra has chosen to partner with Payless Car Rental – which was the worst car rental experience ever – and that's being generous... In a nutshell, everything you want to avoid when hiring a car – rude staff, a battered car (engine warning lights on, parcel shelf broken), we were supplied a smaller class than I'd paid for (I paid for a Compact (C) Class – Ford Focus or similar and got a (B) Supermini Class – Renault Clio), very high hire damage excess (1550 euros – unless of course you pay for their extra insurance). And the icing on the cake, they expect you to valet the car inside and out before returning – the sign said no dirt on the mats, no mudspashes, no bird dropppings (I've taken a photo of it). And then when we came to return the car, their were no staff there, as it was a Sunday! A helpful man from a rival company helped us by showing us where to put the keys (in an unmarked lockbox on a different company's wall). Surprisingly Payless is owned by Avis. Avoid – I was tricked into using them by booking with a 3rd party, I emailed EasyTerra in July, I'm still waiting for a response nearly a month later... so equally usless.

Pick up of rental car went smooth, no issues. Value for money.

Do not recommend. Pricing stated my currency, but when credit card was charged, I had to pay an exchange rate. They also do not offer any type of refund even in the case of a medical emergency.

Easy terra of auto europe

Should be a service company because has no cars just agency but.....

Prices seems to be interest on the first sight but extra costs for everything and not in line with rental agencies

Customer service only available from 10h to 14h in specific

Always different contacts with no tracking of past communication

No apoligies or service approach whatever

Promises to get back money in 15 days max i am still waiting 18 days

Extra cost of 50 euro to cancel contract and open new one

Cost of second driver 11h incl vat nit in line with car agency

Cost to drop car at another airport different

No view on assurance from car agencies only confirmation by easy terra / auto europe

Still some work at easy terra,/ auto europe to get things right in services, prices, agreements with agencies, customer approach, .....

Easy to book and good price for car rental

Made a reservation with the option to take the car across border. The criss border wasn’t confirmed so I send an email. No reply. Again. No reply. Only one day before rental started they answered cross border wasn’t possible. Too late to cancel. Money gone!

Just don't use this website. I believe most positive reviews are paid reviews
-Unclear booking process, I booked free milage, but got a voucher with limited miles. This will double my costs.
-At pickup of car at Sixt: Sixt will add charges for various things and uses higher cost per KM as mentioned at Voucher. When you complain, they will say go complain at your booking company.
-No phone number of easy terra for customer service, although they say you can call them.....

Non existing customer service. They ignore your emails. They don't have phone number to call. The car rental company they connected me to Zezgo (Dominican republic) did not honor the contract and have their own sets of rules (scams).

After reaching out to Easy Terra 3 times, submitting evidence of scams of their external partner Zezgo, they are not getting back to me.

Be aware that it's is very likely that you will be forced to buy additional insurance and that your credit card will be charge expensively in order to get the car. On easy terra booking a reservation states on 200 usd and Zezgo didn't want to give the car without reserving 1500 USD.

Absolutely brilliant. Easy to book, friendly people, no suprises and clear communication!

Their business partner has scammed me on Fuel. Very poor support and lack of involvement from Easy Terra's customer support. they claim that they are a 3rd party. No real push to get involved until i have emailed them several times. They ask me to sort out with their business partner as they are a 3rd party. Definitely will not be booking rentals through their platform again, not a nice way to treat the irish tourists

I recently had a very disappointing experience with EasyTerra. After accidentally booking a rental car for an extra day, I attempted to contact their customer service to make a simple modification. My experience was nothing short of frustrating:

- Repeated Hang-Ups: The first two times I called, I was immediately disconnected. When I finally reached a representative, I was placed on hold for an excessively long time while they supposedly sought permission from a supervisor.

- Inconsistent Responses: On a subsequent call, another representative again placed me on hold for the same reason. This time, I received an email stating that changes were not possible within 48 hours of the rental period. This critical information could have been communicated during my initial call, saving me a lot of hassle.

- Unhelpful and Slow Service: The overall responsiveness and helpfulness of the customer service were severely lacking. The prolonged wait times and the need to repeatedly explain my situation were very frustrating.

In conclusion, despite understanding the policy about changes within 48 hours, the way this was handled was extremely poor. I will not be using EasyTerra for future bookings and cannot recommend them based on this experience. Their customer service needs significant improvement to prevent other customers from having similarly negative experiences.

Driving service efficient and quick
Desk officer at start and return as well, friendly, clear and relaxed.
Good car
No surprises whatsoever, you get what you expect.

Have been using Easyterra for year when I want to rent a car. Perfectly with the "no worries" option! Always very helpful staff so no other option for me than Easyterra!

Love their worry-free option. Have been using Easy Terra for years and never an issue.

IF YOU WANT CUSTOMER SERVICE?
Do not touch this company. Simply put, they do not care. Please see my other review.
I have since emailed T Kramer , the CEO, 4 times, as someone you would expect to be interested in the customer base, and I have not received even the courtesy of an acknowledgement, let alone a reply. Still no update from the "customer service" dept either.
They do not want to know you if there is an issue. Appalling. Do not use.
Sidenote: They claim to respond to negative reviews in a week - nothing.

het is nu vijf maanden geleden dat wij een auto geleend hebben bij easy terra met een volledige verzekering en volledige dekking zodat we geen stress zouden hebben van eventuele schade of autopech . we hadden pech met de auto en we hadden pech dat we een auto hadden geleend bij easy terra want die nemen geen enkele verantwoording en ook hun partners alamo of locauto doen er niks mee zijn telefonisch niet bereikbaar en geven geen geld terug als je kosten hebt gemaakt na heel veel mailtjes en echt uren bellen hebben we nog steeds niks terug gehad en reageren ze wanneer hun uitkomt . huur alsjeblieft geen auto bij easy als je geen gezeik wil hebben of veel extra kosten
It has now been five months since we borrowed a car from Easy Terra with full insurance and full coverage so that we would not have to worry about any damage or car trouble. we had bad luck with the car and we were unlucky that we had borrowed a car from easy terra because they do not take any responsibility and their partners alamo or locauto do not do anything with it, they cannot be reached by telephone and do not give any money back if you have incurred costs After many emails and hours of calling, we still haven't received anything back and they respond when it suits them. please don't rent a car from easy if you don't want hassle or lots of extra costs

I made a pre booking for a trip to New Zealand. After receiving the confirmation i discovered that the car could not be used on the ferry from North to South Island and I have had to change my booking on the ferry. Moreover they did not advice on the location where to leave the car in Wellington. I discover by myself that car should have left at Interislander terminal while I had a booking with Bluebridge ferry that is 2 km away.
The only positive thing is that I deleted my booking without any penalties but I lost a lot of time with them. Also the person in charge of following my booking blamed about the fact that she lose a lot of time trying to answering my doubts.
For renting a car in New Zealand I definitly not recommend Easyterra.