Ebookers Reviews 

I had a brilliant experience with Ebookers customer service team. I booked a one night stay in a hotel in Ireland. I became ill and was unable to travel, however I had already missed the cancellation deadline. I contacted Ebookers by phone and explained the issue. I spoke with one of the agents named Snehe. She provided great assistance and patience. She took the time to call me and modified my booking without any penalties. I would recommended using Ebookers to anyone. Thank you again for your hospitality and consideration

I was requiring 5 twin rooms for 3 nights & looking for the best deal possible!
Trivago directed me to Ebookers Website where the deal stated it was £90 per twin room for the dates I required.
I expected Ebookers to honour the price as advertised or at least explain why they were unable to do so!
Not the case-it turned out, instead of the £90 I was expecting to pay per room per night, I was charged £135 per room per night!
A vast difference, with no explanation as to why they were unable to give me the price as advertised?
I am still asking this question- I have spoken to 4 people from their so called ‘customer care dept’ ( more like customer couldn’t care less dept.)
& not one of them has understood my frustration at not having my question answered, what happened to selling as advertised!
I thought this was against the law?
Needless to say this was the first & last time I’ll book with Ebookers or their subsidiaries ever again & advice others to follow.

Worse experience ever!!!
Avoid this company in all cost!
Booked a trip and because I wasn't registered with the company the details of the flight wasn't sent to me.
Also the connection flight time wasn't showed on time of booking
Trying to change the flight and after 2 hours on the phone to change for previous day or suitable time and promise that advisor will sort this for me -nothing!Was happy to pay the extras and still at the end nothing!
After another 40 min he transferred me to really rude manager who even don't leave you to talk and said it's my fault that I didn't called straight away!
That's my first and last time I use their service

Booked flights to go to Australia, instead of 3 flights as we originally booked they changed them to 4 saying the airline had made a schedule change, However when we arrived in Sydney after our 2nd flight, we discovered the original direct flight to Townsville was going ahead but we had to wait and take 2 more flights to get there. We also received over 9 emails changing the times of our sons flights back and forwards. It was ridiculous. Will not use them again.

We booked to travel in October and cannot travel due to illness. i cannot get them on the telephone to cancel the flights and their customer service will not cancel them. The telephone is only an answer machine and I have been held up for hours leading to very high telephone bills. I do not know what to do about cancelling the flights in these circumstances.

Avoid ebookers for business trips - it is IMPOSSIBLE to get an invoice for a hotel stay booked with them.

Had a very bad experience with e-bookers. Booked a Hertz rental with them. Their advertising promised taxes and charges included. Was very disappointed to be hit with additional hidden charges. These charges were based on where I picked up and left the car (exactly where I said I would when I made my booking). When I compared their price against others I believed these were included. Feel completely ripped off!

Poor. Said free cancellation on room. I booked and cancelled almost straight away. This was well in advance of the stay. I was still charged and refunded less than what I paid.
Contacted them by email and phone. I received a call saying that I would be fully refunded. Few days later still not refunded. Emailed them again and they are sending me around the world. Irreputable and dishonesty. Very dissatisfied. Will never use them again. Think they are same company as hotels.com. also.

Drove 3 hrs from Dublin to Connemara - got to the hotel late in the evening and was told there was no record of my booking and that the hotel has not dealt with ebookers in a long time - in fact the hotel had since changed name from the one advertised on ebookers.

Tried calling ebookers and got no answer, have since emailed them 3 times to see what happened, each time they say they are in touch with the hotel and will let me know. They are still advertising the hotel under ythe old name.

DO NOT USE EBOOKERS

Booked a car with Ebookers for 22-25th May. When arrived at the car rental counter, they advised the car was booked from the 22nd-24th May. Tried to get in contact with ebookers but after 30 minutes being put on in a queue, I hung up as I had to get my work complete. Very bad service. 7267484990380

They didn't issue my return flight ticket I have to buy another one they said they gonna give my refund but never happened! The costumer service just lie and make excuses! The worst thing I ever done was to buy from them! Stay away!!!!!!!

I've bought tickets with them and at the moment of my my flight I didn't have the permission of the company. I called them from the aeroport they took hours and couldn't find the reason why I wasn't able to flight, they just said buy a new ticket but it has to be the cheapest one you find after we will give your refund!!!
I ve trying to contact to know about my refund but again they take ages to answer, THEY ARE UNORGANIZED, every time I talk to some one from customer service they give me a different answer, MANY TIMES, MANY TIMES they give their word they gonna call me back but it doesn't happen!! THEY PLAY WITH YOUR MONEY,!!!!!!!!!

I have been using Ebookers for years and have never had an issue. I recommend the site to everyone. The deals are fantastic but the trustworthiness is really why I use it so often. We have been to Poland, Edinburgh, Berlin, Amsterdam, Belfast.... and more! Never an issue.

# Very Disappointed Disabled Guest at Jumeira Rotana in Dubai
I am a wheelchair user and we booked two weeks with ebookers.com
We explained that it was imperative that I had a twin beds room with ensuite shower (not a bath with shower over)

We arrived at the hotel and no twin beds room with shower

Finally we contact ebookers.com several times to tell them about our concerns and apart from an initial acknowledgement of our email they never contacted us.

SHAME ON Jumeira Rotana and ebookers.com who will be hearing from us imminently regarding our serious complaint and the detrimental affect it had on our holiday

I booked our flight to Portugal. Easy process and cannot fault their website.

I booked a flight with ebookers from Dublin to hong kong VIA Heatrow {as I thought}. But what I didn't realise is that I flew from Dublin to London City airport rather than into Heatrow. Had 3 hours to make my way from London city airport to Heatrow to catch the flight to HK, Obviously my own fault for not spotting it when booking the flight. What I'm not happy about is why was that an option on the site! According to the lady in Dublin that checked me in I wasn't the first for this to happen to.

Dear Ebookers,

Under the number of S 129367811 We have an open complaint as per below:

There was a cancelled booking on 29.08.2016. within the 24 hour cancellation limit FOC. The ticket was paid by a Mastercard type of a card but Norwegian refunded the amount to a Visa card . We have an agreement with Ebookers but We still have not received any refund from your side. I call the Ebookers five or six times the customer service promise call back but nothing!! Send many emails NOTHING!!!
Just one question WHY NO ANSWER?????!!!

If you check the history of this booking you will realise that We are waiting for a reconfirmation from Ebookers , but still We have not received any comments from your side!!!!!

I kindly ask you to act accordingly as soon as possible!

Dora Hajdu
Waiting the Ebookers positive feedback!

Total nightmare. I booked 2 of us on an All Inclusive package and the itinerary states that only I have the All Inclusive, the other traveller is room only. It isn't even possible to split the room deals like that in one booking - one would need to book separately - and anyway, that isn't what we booked. They're telling us that we will have to pay another 217 euro when we get to the hotel. And that they can't sort it out because the holiday was booked before 24th May when they changed computer systems and they can't check the booking details. Its impossible to speak to anyone in the call centre that understands what I am complaining about. They just read something off a screen again and again until you give up. Most frustrating.

Just tax & fees are expensive.

Best site to book hoildays.I'm always pleased