I bought the new DC26, over 11 years after buying our still working DC02. EcoAir doesn’t create much noise on the Internet or social media but neither does the new DC26. The unit does its job perfect... See more
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Review summary
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I purchased a DC18 about 9 years ago and it is still working. Looked at replacing it for a newer more efficient model. Have tried two other brands. First one compressor made squeaking noises when it... See more
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Bought the EcoAir DD3 CLASSIC MK3 11L/day Desiccant Dehumidifier through Amazon. Works really well on the landing of my 4-bed detached house. Developed an intermittent rattle after 18 months. Sent it... See more
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I bought a Dehumidifier around 10 years ago from EcoAir which is still going strong and looking like new and needed one for another property so without any hesitation I was only interested in EcoAir p... See more
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Company details
Written by the company
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Contact info
400 North Circular Road , NW10 0AB, London, United Kingdom
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.6
Excellent
384 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Purchase of a dehumidifier and delivery.as kept infordelimed of the delivery…
I was kept informed of the delivery service.
Following on call we're answered and my query was understood.
April 14, 2026
Reply from EcoAir
Thank you for your kind review and for choosing the EcoAir DD1 Simple MK3. We’re really pleased to hear that you were kept well informed throughout the delivery process and that our team was able to answer your calls clearly and understand your query.
Providing a smooth purchase experience, reliable delivery updates, and helpful customer support is something we always aim for. We hope your DD1 Simple MK3 is performing well and helping to keep your home comfortable and dry, and if you ever need any assistance, please don’t hesitate to get in touch.
It’s not very sturdy it’s abit wobbly…
It’s not very sturdy it’s abit wobbly and for 69.99 u would expect a little more so wouldn’t recommend
April 20, 2026
Reply from EcoAir
Thank you for your feedback.
We’re sorry to hear that the unit did not meet your expectations and felt unstable. This is not the standard we aim for with our EcoAir products, and we appreciate you bringing it to our attention.
We can confirm that collection and refund are currently underway, and our team is working to resolve this as quickly as possible. Your feedback is very important to us and helps us improve both our products and customer experience.
If you need any further assistance, please feel free to contact the EcoAir Customer Support Team.
Great products and excellent Customer Care.
I purchased the Mini DD1 Dehumidifier, as I wanted a compact & lightweight unit to use in my Touring Caravan. So far I have only tested this at home and it should be perfect in the caravan .
Being the owner of a previous purchase the DD3 Classic MK3 in April 2023, which is excellent, I had no hesitation to purchase from EcoAir again.
Their Customer Support Team dealt with a small problem with my recent purchase and arranged a free speedy collection and exchange.
April 7, 2026
Unprompted review
Reply from EcoAir
Thank you so much for your kind review and for choosing EcoAir again. We really appreciate your continued support. We’re delighted to hear that your Mini DD1 is a great fit for your touring caravan, and that your DD3 Classic MK3 has been performing well for you, too.
We’re also pleased that our Customer Support Team was able to resolve the issue quickly and arrange a smooth exchange for you. If you need any help when using the unit in your caravan, please feel free to reach out. We’re always happy to assist.
At last, a really good dehumidifier.
The dehumidifier works really well. The noise is perfectly bearable to have it on all night. It is not too big. It's simple to use. It really works!
March 23, 2026
Reply from EcoAir
Thank you so much for your kind review! We’re really glad to hear that your EcoAir DD1 Classic MK6 Black is working so well for you. It’s great to know you find it effective, easy to use, and quiet enough to run overnight.
We really appreciate you taking the time to share your experience, and we hope it continues to keep your home comfortable.
Great company and products
I bought a Dehumidifier around 10 years ago from EcoAir which is still going strong and looking like new and needed one for another property so without any hesitation I was only interested in EcoAir products. I am not disappointed with the new one either, it looks and performs perfectly. It was delivered quickly and well packaged. It is amazing how much water can be removed from the air in your home and this dehumidifier keeps it at a safe level.
March 18, 2026
Reply from EcoAir
Thank you very much for your kind review and for your continued support over the years. It really means a lot to us!
We’re delighted to hear your previous EcoAir unit is still going strong after 10 years, and that your new DC26 is living up to expectations. It’s great to know you’re happy with its performance, delivery, and overall quality.
If you ever need any support or advice in the future, please don’t hesitate to reach out. We’re always here to help
Had a delivery problem
Had a delivery problem. Customer service answered promptly, and problem solved asap.
Wonderful product.
February 24, 2026
Reply from EcoAir
Thank you for your kind review. We’re very pleased to hear that our customer service team was able to respond promptly and resolve the delivery issue for you. Delivery problems are very rare, but we’re glad everything was sorted quickly in this case.
We hope you enjoy using your EcoAir DD1 Simple MK3, and that it serves you well. If you ever need any assistance in the future, please don’t hesitate to contact us.
Reply from EcoAir
Thank you for your kind review. We’re really pleased to hear that you’re happy with both the product and the customer service. Your feedback means a lot to us, and we’re always here if you need any help in the future. Enjoy your EcoAir unit!
Excellent Customer Support
Excellent Customer Support. I had an issue with the appliance packaging not giving specific storage space to the uk mains plug causing some damage. Josh in customer support was excellent with a curteous and quick response, allowing an efficient resolution of the problem.
February 10, 2026
Unprompted review
Reply from EcoAir
Thank you very much for your 5-star review we truly appreciate you taking the time to share your experience!
We’re glad Josh was able to assist you quickly and courteously, and that the issue was resolved efficiently. Your feedback about the packaging and plug storage is especially valuable, and we’ll make sure it’s passed on to the relevant team for review.
If you ever need any support in the future, we’re always here to help.
The dehumidifier I bought works great
The dehumidifier I bought works great. I had some questions and the support is both knowable and response. A rare quality nowadays 😉
February 28, 2026
Unprompted review
Reply from EcoAir
Thank you so much for your kind review! We’re really pleased to hear that your dehumidifier is working great and that our support team was able to answer your questions clearly and promptly. Providing knowledgeable and responsive service is very important to us, so your feedback truly means a lot.
If you ever need any further assistance, we’re always here to help.
Quick delivery and excellent after sales service.
The dehumidifier was delivered very quickly. The float was broken, but a replacement float was also delivered very quickly.
Quick delivery and excellent after sales service.
February 19, 2026
Reply from EcoAir
We’re really pleased to hear that your dehumidifier arrived quickly and that the replacement float was sent out promptly. Although we’re sorry the original float was damaged, we’re glad our team could resolve it quickly for you.
Providing fast delivery and reliable after-sales support is very important to us, so your feedback truly means a lot. If you ever need any further assistance, we’re always here and happy to help.
A Game-Changer for Damp Homes 10 stars
I've tried a few dehumidifiers over the years, but the EcoAir Summit S has blown everything else out of the water. From the moment it arrived, I could tell this was a premium product — the sleek white finish and compact design mean it doesn't look out of place in any room, unlike the ugly industrial-looking units I've used before.Getting it up and running took all of five minutes. The touch-sensitive control panel is intuitive, with clear icons for humidity targets, fan speed, timer, and sleep mode. The large digital display showing both temperature and humidity levels in real time is genuinely useful — I had no idea my bedroom was sitting at 75% humidity until this thing told me so!
This is where the Summit S really shines. Within a couple of hours of switching it on, I noticed a tangible difference in the air quality. The musty smell that had been lingering in my hallway for months? Gone within a day. It's remarkably quiet too — the sleep mode is whisper-soft, so running it overnight is absolutely no problem.
The castors on the bottom are a thoughtful touch, making it effortless to move between rooms.
Given how well it performs and how good it looks, the price feels very fair. My energy bills haven't noticeably spiked either, which was a concern I had going in.
Stylish, effective, and whisper-quiet — I couldn't recommend it more highly.
October 17, 2025
Reply from EcoAir
We’re absolutely delighted to hear that your EcoAir Summit S Dehumidifier has made such a noticeable difference in your home. Reducing humidity from 75% and eliminating that lingering musty smell within a day is exactly the kind of performance we designed it for, so it’s fantastic to know it’s working so effectively for you.
It’s also great to hear your feedback on the sleek design, touch control panel, real-time humidity display, and whisper-quiet sleep mode. We know that many homes need a dehumidifier running daily, so creating something that is powerful, energy efficient, quiet, and stylish enough to fit comfortably into any room was very important to us.
We’re especially pleased that you’ve found it easy to move around thanks to the castors, and that your energy usage hasn’t noticeably increased the Summit S is built with efficiency in mind, so that’s wonderful to hear.
Thank you again for choosing EcoAir and for recommending the Summit S so highly. Reviews like yours truly mean a lot to our team. If you ever need any support or advice on humidity control, we’re always here to help.
Simple to order and item arrived…
Simple to order and item arrived quickly. Works very well.
February 17, 2026
Reply from EcoAir
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you found the ordering process simple and that your item arrived quickly. It’s even better to know that it’s working very well for you.
If you ever need any assistance in the future, please feel free to contact us & we’re always here to help.
Good choice of products
Good choice of products, simple website, the quality seems good, these are not the cheap useles dehumidifiers
February 16, 2026
Reply from EcoAir
Thank you so much for your kind review!
We’re really pleased to hear that you found our website easy to use and that you’re happy with the quality of your dehumidifier. We work hard to offer reliable, high-performance products, so it’s great to know that this has come across.
If you ever need any support or advice in the future, please don’t hesitate to get in touch & we’re always happy to help.
Customer Service only online. No viable repair or recycle policy.
I tried to contact Ecoair by phone on numerous occasions, through all their 'options'. The phone repeatedly cut itself off. One option I managed to leave a message and no reply.
I did speak with someone a while back who said there was a flat fee of £49 to repair and replace as the mechanism inside was one unit that simply needed changing.
This time it was very different. Serial numbers and invoices are now required. More work to contact the company I bought it from to see if they still had the invoice, as I didn't.
Now the.policy is a diagnostic fee of £49 plus any parts plus collection and delivery.
This is not economical as new is far cheaper.
The fact is, according to the first person I spoke with this is so easily repaired. So to end up in landfill is a deplorable company policy.
I will be purchasing elsewhere.
February 19, 2026
Unprompted review
Reply from EcoAir
Thank you for taking the time to share your feedback.
We are very sorry to hear that you experienced difficulty reaching us by phone. We were unfortunately experiencing temporary technical issues with our phone system at the time, and we sincerely apologise for the inconvenience caused. However, we understand that we were able to communicate with you via email to discuss the matter further.
Regarding the repair fee, several years ago we offered a £49 charge, but this only covered the diagnostic inspection. It did not include parts, full labour, cleaning, or an extended warranty. Our current out-of-warranty repair service is £98, which includes full diagnostics, internal cleaning, labour, replacement of any required internal parts, and a 12-month warranty on the repair. . Our intention has been to make the service more transparent and cost-effective, with no unexpected part charges once the unit is with us.
We ask for the serial number to confirm the unit is ours and to carry out safety checks. An invoice is only needed if checking whether the unit is still under warranty, not when filling out the form.
We believe our updated repair service is a fair and cost-effective solution. While we respect your decision not to proceed, a repair option was available to help extend the life of the appliance. Additionally, customers can recycle electrical and electronic appliances free of charge at their local recycling centres. EcoAir contributes towards the national recycling scheme to ensure the responsible disposal of our products.
We are sorry you feel disappointed, and appreciate you taking the time to share your experience.
Great service
Easy to order, competitive price and very fast delivery. Excellent dehumidifier for our needs - DD1 Mini. Thank you.
January 27, 2026
Reply from EcoAir
We’re delighted to hear that you found the ordering process easy and that your DD1 Mini arrived quickly. It’s great to know it’s working perfectly for your needs; that’s exactly what we aim for.
We really appreciate you taking the time to share your experience, and thank you for choosing EcoAir!
Quick delivery, compact, quiet
Quick delivery, amazingly compact dehumidifier, surprisingly quiet, easy to use.
February 6, 2026
Reply from EcoAir
Thank you very much for your wonderful 5-star review. We’re so pleased to hear that you were happy with the quick delivery and that you’re enjoying how compact, quiet and easy to use the dehumidifier is. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Great Eco Air Desiccant Dehumidifier…
Bought a new desiccant dehumidifier directly from EcoAir to replace an older, different brand, compressor dehumidifier which stopped working after 10 years.
The website was useful source of information to help choose which model would be most suitable. The price was the best on the internet. Delivery was swift and efficient. The fan on the dehumidifier is a little noisy, but works a treat in a cold porch where we store our outdoor clothes. It collects much more water than our old one. We're very happy with our new EcoAir purchase. The new humidifier has a 3 year warranty for extra peace of mind.
October 27, 2025
Reply from EcoAir
We’re really pleased to hear that our website helped you choose the right desiccant dehumidifier and that delivery was quick and efficient. It’s great to know the unit is working so well in your cold porch and collecting more moisture than your previous dehumidifier, as desiccant models are ideal for lower temperatures. Thank you for choosing EcoAir, and we’re glad the 3-year warranty gives you extra peace of mind.
All the staff are very helpful and…
All the staff are very helpful and knowledgeable.
They have a good communication skills
Thank u everyone
January 21, 2026
Reply from EcoAir
Thank you very much for your kind feedback. We’re delighted to hear that you found our team helpful, knowledgeable, and easy to communicate with. Providing clear advice and friendly customer support is very important to us at EcoAir, and your comments mean a lot to the whole team. Thank you for choosing EcoAir, and please feel free to contact us anytime if we can help further.
Needed a manual
Needed a manual, and Josh could not have been more helpful. Responded very quickly!
January 23, 2026
Unprompted review
Reply from EcoAir
Thank you for taking the time to leave such a kind review. We’re really pleased to hear that you received the manual quickly and that Josh was able to help. At EcoAir, we aim to provide fast, clear support and make it easy for our customers to access product information whenever they need it. If you require any further assistance with your EcoAir appliance, manuals, or general support, please don’t hesitate to get in touch. We’re always happy to help.
Very reliable piece of equipment
Good website with clear information to help differentiate the products.
Easy ordering, and the dehumidifier was delivered safely in super quick time.
This is not our first Ecoair, we live on the side of a mountain with above average rainfall, combatting damp is a constant challenge. We rely on ecoair. So far am really impressed by this new digital model working exceptionally well alongside an older machine.
January 5, 2026
Reply from EcoAir
Thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that you found our website clear and easy to use, and that your dehumidifier was delivered quickly and safely.
It’s great to know that EcoAir continues to be a reliable solution for you in such challenging conditions, and that your new digital model is working exceptionally well alongside your older unit. We truly appreciate your continued trust and support.
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