Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the new DC26, over 11 years after buying our still working DC02. EcoAir doesn’t create much noise on the Internet or social media but neither does the new DC26. The unit does its job perfect... See more
Company replied
I purchased a DC18 about 9 years ago and it is still working. Looked at replacing it for a newer more efficient model. Have tried two other brands. First one compressor made squeaking noises when it... See more
Company replied
Bought the EcoAir DD3 CLASSIC MK3 11L/day Desiccant Dehumidifier through Amazon. Works really well on the landing of my 4-bed detached house. Developed an intermittent rattle after 18 months. Sent it... See more
Company replied
Company details
Written by the company
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Contact info
400 North Circular Road , NW10 0AB, London, United Kingdom
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.7
Excellent
412 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rapid delivery
Rapid delivery, generally good product. Only issue was a delicate tube section which was resolved.
December 2, 2025
Reply from EcoAir
Thank you for your feedback! We're glad to hear you received rapid delivery and were happy with the product overall. We appreciate you mentioning the issue with the delicate tube section, and we're pleased it was resolved quickly. At EcoAir, we’re committed to providing reliable products and fast, friendly support, and your review helps us continue improving.
Reply from EcoAir
Thank you for your kind review! We're delighted to hear that your delivery was quick and that you found our product easy to use. If you ever need any support or have questions, we're always here to help. Enjoy your EcoAir product!
Ecoair make great products and the…
Ecoair make great products and the service is great too. Fast delivery and good value for money.
December 1, 2025
Reply from EcoAir
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with our products and service. Providing great value and fast delivery is important to us, and it’s fantastic to know we met your expectations. If you ever need assistance or have any questions, we're here to help!
Very happy with EcoAir
Price was good for a well-specified dehumidifier, online ordering was simple and delivery was prompt. I also had to deal with customer service to have a small issue corrected on the invoice, but that was resolved very quickly and without any fuss. I'm very happy with the new dehumidifier and with EcoAir. Thank you.
December 1, 2025
Reply from EcoAir
Thank you for your lovely review! We're delighted to hear that you’re happy with your EcoAir dehumidifier and that the ordering and delivery process was smooth. We’re also glad our customer service team could quickly resolve the invoice issue for you. If you ever need further assistance, please don’t hesitate to reach out to us!
Good machine nice styling
Delivered on time
Working well
Ecoair DDC CLASSIC MK3
Awkward to empty / hard to pull from machine
Otherwise happy , on low setting getting RH down to 49 whilst set at 50
Yeah I’d recommend this item
December 1, 2025
Reply from EcoAir
Thank you for taking the time to share your feedback! We're pleased to hear that your DDC Classic MK3 arrived on time, is working well, and is helping you achieve your desired humidity levels. We appreciate your comment regarding the water tank being a bit awkward to remove. Feedback like this helps us continue improving our designs.
Good product but some flaws in the latest one received
Prompt delivery. I have 4 Ecoair dehumidifiers. All work excellently at reducing humidity even in cold conditions. This is my second DD3. Maybe I am unlucky but this latest one has weaknesses. The relative humidity is faulty and reads about +8% higher than all other sensors. Also the water tray is difficult to open. Often end up with it jerking open leading to water spill. Ideally the DD3 could be a little lighter. Also a bit pricey. However still a very effective dehumidifier that runs quietly.
November 25, 2025
Reply from EcoAir
Thank you for your review and your kind words. We truly appreciate your continued trust in EcoAir and your long-term use of our dehumidifiers. We’re glad to hear they’ve been effective for you, even in colder conditions.
Please know you can always contact our technical support team, and we will be more than happy to look into this and get it sorted for you.
Thank you again for your valuable feedback
BRILLIANT SERVICE!
Ordering smooth, delivery fast, well packaged, easy to setup - overall Excellent. Our 3rd Ecoair dehumidifier says it all really!!
November 27, 2025
Reply from EcoAir
Thank you for your fantastic review! We're thrilled to hear that you found the ordering process smooth, delivery fast, and setup effortless. Knowing this is your third EcoAir dehumidifier truly says it all and we’re incredibly grateful for your continued trust in our products.
Extremely pleased with both service and…
Extremely pleased with both service and product.Quick delivery,well packed.The dehumidifier is very easy to use,very efficient,and easy to empty,(love the handle).
November 27, 2025
Reply from EcoAir
Thank you for your wonderful review! We're delighted to hear that you’re extremely pleased with both our service and your new EcoAir dehumidifier. It’s great to know the unit arrived quickly, was well packaged, and is proving to be easy to use, highly efficient, and simple to empty, and we’re glad you love the handle design! If you ever have any questions or need support, our team is always here to help.
Good make
I've had this make before. Very good. This model was smaller than I expected. But still does the job. Bigger one's better. It has its own filter as well, where as the bigger ones don't. Keeps the room heated as well due to not having a refrigerated system.
November 14, 2025
Reply from EcoAir
Thank you for your review and for choosing EcoAir again! We're delighted to hear that your new model is performing well for you, even if it’s a little smaller than expected. Each model has its own advantages, and it’s great to know you’re finding the built-in filter and the gentle warmth of the desiccant system beneficial.
Quick delivery/ excellent performance.
Quick delivery, with no fuss.
Excellent performance.
November 26, 2025
Reply from EcoAir
Thank you for your kind review! We’re delighted to hear that your EcoAir dehumidifier was delivered quickly and without any fuss. It’s wonderful to know you’re already experiencing its excellent performance. If you ever have any questions or need support with your EcoAir appliance, we’re always here to help.
Reply from EcoAir
Thank you for your positive review! We’re delighted to hear that your EcoAir dehumidifier arrived quickly and without any hassle. It’s great to know the unit is delivering excellent performance for you. We strive to provide fast delivery and high-quality, reliable products, so your feedback is truly appreciated, and if you ever need assistance or have any questions about your EcoAir appliance, our team is always here to help.
Easy to use De-humidifier
Lightweight, easy to use, great for drying clothes on an indoor rail, excellent for bathroom after shower, drying towels and walls.
November 24, 2025
Reply from EcoAir
Thank you for your great feedback! We’re so pleased to hear that your EcoAir dehumidifier has been easy to use and helpful for everyday tasks, especially drying clothes indoors, managing moisture after showers, and keeping towels and bathroom walls dry. If you ever have questions or need any tips on getting the best performance from your EcoAir appliance, we’re always happy to help.
Exactly as described
Having at last decided that a dehumidifier was required for the utility room in our old cottage, internet research pointed to Ecoair. The website was clear and full of information and the model we chose performs perfectly. Whereas there would often be condensation on top of the freezer, just a couple of hours on the economy setting is enough to dry it off.
November 24, 2025
Reply from EcoAir
Thank you for taking the time to share your experience! We’re delighted to hear that your new EcoAir dehumidifier is performing exactly as described and making such a noticeable difference in your cottage’s utility room.
It’s great to know that our website helped you choose the right model and that just a couple of hours on the economy setting is enough to eliminate condensation on your freezer. Creating efficient, reliable moisture control solutions is at the heart of what we do, and we’re thrilled the unit is meeting your expectations. If you ever need support or have any questions about getting the most out of your EcoAir appliance, we’re always here to help.
Ordered, Sipped, Delivered, Quickly.
Ordered, shipped and delivered very quickly, Tracking history of delivery very good by Parcel Force a reliable company.
November 21, 2025
Reply from EcoAir
Thank you for sharing your review and for choosing EcoAir. We’re delighted to hear that your order was processed, shipped, and delivered quickly, and that ParcelForce’s detailed tracking provided a smooth and reliable delivery experience. We appreciate your feedback and are pleased that our fast dispatch and trusted courier service met your expectations. If you need any further support or have questions about your product, our team is always here to help.
DD1 Classic MK6 not good in quiet mode
Ordered a DD1 Classic MK6 for use in a bedroom overnight because on its lowest setting it is one of the quietest available.
Unfortunately in quiet mode it is supposed to keep humidity between 50-60% but this one operates between 57-60%.
That's too high and we still get a lot of condensation.
EcoAir suggested running it on higher setting before bed. This works but just delays the problem as the humidity levels increase within an hour or so of turning quiet mode on with wet windows the result.
Didn't use it straightaway and it's now just over a month since ordered so they won't take it back (and would only have refunded 50% as it is now used).
If you want one for bedroom use I'd advise picking a model e.g. Meaco DDL8 that runs on a low quiet setting but still tries to keep the humidity levels lower than this EcoAir model - or get some earplugs if you are stuck with this one.
November 19, 2025
Unprompted review
Reply from EcoAir
Thank you for sharing your feedback on the DD1 Classic MK6, and we’re sorry to hear that Quiet Mode hasn’t met your expectations.
On Economy (Quiet) Mode, the unit is designed to maintain humidity between 50–60% RH while running at low fan speed, and based on the 57–60% readings you reported, the unit is performing as intended. If you require the humidity to be kept at a lower level to help reduce condensation, the dehumidifier would need to operate in High Mode, which provides a stronger extraction rate, whilst running at a higher fan speed.
Regarding returns, our policy allows 14 days from the date of purchase to notify us that you wish to return the item, followed by another 14 days to send it back. A full refund is issued when the product is returned in its original condition with all packaging, accessories and manuals, while up to a 50% deduction may apply if anything is missing or if handling goes beyond what is necessary to inspect the product. We are always happy to arrange a refund when these conditions are met, and if you need further assistance with settings or room assessment, our support team is here to help.
Reliable and quiet humidifier.
The dehumidifier arrived first thing in the morning the day after I ordered it.
I already have the previous model so I know that it is reliable and quiet. It is compact and attractive and the carrying handle is very useful.
November 18, 2025
Reply from EcoAir
Thank you for your lovely review! We're delighted to hear your dehumidifier arrived promptly and that you’re already familiar with the reliability and quiet performance of our previous model. It’s great to know you find it compact, attractive, and easy to handle
We really appreciate your continued trust in EcoAir. If you ever need any support, our team is always here to help.
A seem less experience as ever with Eco…
A seem less experience as ever with Eco Air. My fourth dehumidifier, all is good.
November 17, 2025
Reply from EcoAir
Thank you for your fantastic review! We're delighted to hear that you’ve had another seamless experience with EcoAir. It means a lot to know this is your fourth dehumidifier with us and that everything continues to meet your expectations. If you ever need assistance or have any questions, our team is always here to help.
Reply from EcoAir
Thank you for your wonderful review! We're delighted to hear that your EcoAir product is working well and that you received it quickly. We’re committed to providing reliable, high-quality appliances and fast delivery, so it’s great to know we’ve met your expectations. If you ever need support or have any questions, our team is always here to help.
Great Dehumidifier
This seems to be a great dehumidifier. It arrived quickly, and seems very easy to maintain, empty water, etc. It is making a big difference to the area where I dry clothes. I am hoping it stops the mould re-appearing.
October 24, 2025
Reply from EcoAir
Thank you for your kind review! We’re delighted to hear that your dehumidifier arrived quickly and is already making a noticeable difference in your laundry area. It’s great to know that you’re finding it easy to use and maintain as well.
We hope it continues to help prevent mould from returning, and if you ever have any questions or need further support, our team is always here to help. Thank you for choosing EcoAir!
Warranty Service - EcoAir DD3 CLASSIC MK3
Bought the EcoAir DD3 CLASSIC MK3 11L/day Desiccant Dehumidifier through Amazon. Works really well on the landing of my 4-bed detached house. Developed an intermittent rattle after 18 months. Sent it for examination with 2 months left on the warranty. Now have it back after a thorough clean, a new part fitted, and it's working silently again. Whole experience with EcoAir was excellent.
November 20, 2025
Unprompted review
Reply from EcoAir
Thank you for taking the time to share your experience with the EcoAir DD3 Classic MK3. We’re delighted to hear that the dehumidifier has been performing so well in your home, and we’re especially pleased that our warranty service was able to resolve the intermittent rattle for you.
It’s great to know the unit is now running silently again after the inspection, cleaning, and part replacement. Your feedback means a great deal to us, and we’re pleased that you found the entire process smooth and efficient.
If you ever need further assistance or have any questions in the future, our team is always here to help. Thank you again for choosing EcoAir!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.