Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the new DC26, over 11 years after buying our still working DC02. EcoAir doesn’t create much noise on the Internet or social media but neither does the new DC26. The unit does its job perfect... See more
Company replied
I purchased a DC18 about 9 years ago and it is still working. Looked at replacing it for a newer more efficient model. Have tried two other brands. First one compressor made squeaking noises when it... See more
Company replied
Bought the EcoAir DD3 CLASSIC MK3 11L/day Desiccant Dehumidifier through Amazon. Works really well on the landing of my 4-bed detached house. Developed an intermittent rattle after 18 months. Sent it... See more
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Company details
Written by the company
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Contact info
400 North Circular Road , NW10 0AB, London, United Kingdom
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.7
Excellent
412 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great piece of kit the Piccola
I have found that the bathroom and other rooms in the bungalow are free from condensation since using the Dehumidifier and seems to also keep area's warmer since the weather as got colder.
November 11, 2025
Reply from EcoAir
Thank you for your wonderful review! We’re delighted to hear that your Piccola Dehumidifier is making such a positive difference in your bungalow. It’s great to know that it has helped eliminate condensation in your bathroom and other rooms, and even made the home feel warmer during the colder weather. We really appreciate you sharing your experience & f you ever need help or have any questions, we’re always here for you!
Trustworthy company
Second dehumidifier I’ve bought from the brand. I bought the first on Amazon, it broke, I sent it back to ecoair, and they fixed it. So I bought my second one direct from them. They are easy to communicate with and have a good warranty.
November 11, 2025
Reply from EcoAir
Thank you for your great review! We’re delighted to hear that you’ve chosen EcoAir again and that your previous repair experience was smooth and reliable. It’s wonderful to know our communication and warranty support have given you confidence in our brand. We truly appreciate your trust and continued support!
Great EcoAir dehumidifier
We love the dehumidifier, and the filter we change every year. Your dispatch was fast and efficient
November 10, 2025
Reply from EcoAir
Thank you so much for your wonderful review! We’re really glad to hear that you’re enjoying your EcoAir dehumidifier, that the yearly filter changes are keeping everything running smoothly, and that our dispatch service was fast and efficient. We truly appreciate your support and thank you for choosing EcoAir!
Super prompt customer service from Josh…
Super prompt customer service from Josh in responding to a request for a manual which I had mislaid, many thanks
November 11, 2025
Unprompted review
Reply from EcoAir
Thank you for your kind feedback! We’re delighted to hear that Josh was able to help you quickly with your manual. We’ll be sure to pass along your appreciation to him.
If you ever need further assistance, please don’t hesitate to reach out. We’re always happy to help.
Basic machine is good
Basic machine is good, telephone staff were very helpful but set up for continuous drainage is a complete mess - the supplied hose is too short to be of use, too stiff to flex and comes off the spigot if you have to move the dehumidifier even slightly. Simple thing to get right and so botched.
November 6, 2025
Reply from EcoAir
Thanks for your feedback! We’re glad to hear the dehumidifier works well and that our team was helpful. Sorry to hear about the issue with the drainage hose & we understand how frustrating that can be.
We do offer longer and more flexible hose options to make continuous drainage easier. If you’d like help finding the right one, please contact our support team and we’ll be happy to assist.
This is our 2nd dehumidifier
This is our 2nd dehumidifier from you thus new one works even better
November 5, 2025
Reply from EcoAir
Thank you for your lovely feedback! We’re delighted to hear this is your second dehumidifier from us and that the new one is working even better. We really appreciate your continued trust and support. Thank you for choosing EcoAir!
Great price, perfect condition, very effective product
The dehumidifier was at a great low price due to being refurbished - as new. It was dispatched rapidly, delivered very promptly, and was in perfect condition when we unboxed it. It works perfectly. Overall we're really pleased with the service from EcoAir, we've already got another of their products and we would definitely buy directly from them again on future.
October 23, 2025
Reply from EcoAir
Thank you for your kind review! We’re delighted to hear your refurbished dehumidifier arrived quickly, in perfect condition, and is working perfectly. We take great care to ensure all our refurbished units meet the same high standards as new ones, and it’s great to know you’re happy with both the product and our service. Thanks again for choosing EcoAir. We really appreciate your support!
Prompt and courteous service
The item arrived with a damaged clip. The firm replaced it immediately. Well done to Walter for his rapid and courteous response, greatly appreciated.
November 4, 2025
Reply from EcoAir
Thank you for your review! We’re sorry your item arrived with a damaged clip, but we’re really glad Walter was able to sort it out quickly for you. We always aim to provide fast, friendly support and appreciate your kind words.
Thanks for choosing EcoAir!
Very good technical help
Very good technical help, friendly and effective.
Delivery was good and arrived 2 days ahead of time.
DD1 simple Mk3 works well in a boat with it's manual humidity control and has a larger range of adjustment.
The Desiccant dehumidifier seems to work very well.
(Costs more to run if it's running continually)
November 4, 2025
Reply from EcoAir
Thank you for your kind feedback! We’re really glad to hear your DD1 Simple MK3 arrived early and is working well on your boat. It’s great to know our technical team could help and that you’re happy with the performance of your EcoAir dehumidifier.
Thanks for choosing EcoAir & helping you stay dry and comfortable wherever you are!
Straight forward and efficient process…
Straight forward and efficient process for repairing my de-humidifier
October 8, 2025
Reply from EcoAir
Thank you for your kind feedback! We're glad to hear that you found the repair process straightforward and efficient. We always aim to make things as smooth as possible for our customers. If you need any further assistance, please don’t hesitate to reach out.
Rude, abrasive & sarcastic customer support
I ordered a dehumidifer & at the same time emailed them to query the contradiction between their claim to care for the environment while also using environmentally damaging "AI" to populate their website.
The reply I received was so unpleasant and sarcastic that I immediately cancelled my order. They made the cancellation process difficult, claiming they couldn't cancel the delivery & I had to wait in to refuse delivery.
To add insult to this they then subtracted a charge for the return.
Over all this was a very poor experience. I don't expect rude, unpleasant & sarcastic replies from customer "support".
I won't be buying from Eco Air. Their products may be good but their support is appalling, and I'd strongly question their "commitment" to the environment.
October 27, 2025
Reply from EcoAir
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’d like to clarify that once an order has been collected from our warehouse and is in transit with the courier, we are unfortunately unable to cancel it directly, as the driver follows a pre-planned route. In these situations, the quickest and most effective option is to refuse delivery so that the item is automatically returned to us.
Regarding the return charge, this was applied only because the cancellation request was made after the unit had already been dispatched
Regarding your comment about AI, we only use simple AI tools to help manage product information and improve website efficiency.
We’re also sorry to hear that your interaction with our support team didn’t meet our usual standard of professionalism. This will be looked into internally.
At EcoAir, we truly value our customers and are committed to offering both quality products and responsible service.
Excellent advice which unit to use
Excellent advice which unit to use, delivery very timely.
October 23, 2025
Unprompted review
Reply from EcoAir
Thank you for your kind words! We’re so pleased to hear that you found our advice helpful and that your unit arrived promptly. We hope it serves you well, and we’re always here if you need any further assistance.
Great
Have only used the dehumidifier a couple of times but can see its as being a great asset for the winter months (laundry will not be adorning radiators or clothes horse any more!!)
October 6, 2025
Reply from EcoAir
Thank you so much for your great feedback! We’re delighted to hear that your EcoAir dehumidifier is already making a difference. It’s the perfect companion for keeping your home comfortable and helping with laundry during the colder months. We really appreciate you taking the time to share your experience!
Good service
Ordering process straightforward. Fast delivery and appliance arrived quickly
October 13, 2025
Reply from EcoAir
Thank you for your kind review! We’re delighted to hear that you found the ordering process easy and that your appliance arrived quickly. Your satisfaction means a lot to us, and we’re grateful for your support.
Good service
I ordered 2 replacement filters for dehumidifiers and the service was excellent. Price was competitive.
October 15, 2025
Reply from EcoAir
Thank you for your great feedback! We’re glad to hear you were happy with the service and pricing when ordering your replacement filters. We really appreciate your support and look forward to serving you again in the future.
Excellent company and equipment.
This is the third EcoAir dehumidifier we have purchased not because there were any problems but because we are so impressed with both the company and their products. Ordering is easy, website information clear and helpful and delivery was fast and well informed re. day and time of delivery.
October 15, 2025
Reply from EcoAir
Thank you so much for your kind words and continued support! We’re delighted to hear that you’ve had such a positive experience with our dehumidifiers, website, and delivery service. Your loyalty and feedback mean a great deal to us and inspire our team to keep providing high-quality products and excellent customer care.
Reliable and underrated
I purchased a DC18 about 9 years ago and it is still working. Looked at replacing it for a newer more efficient model. Have tried two other brands. First one compressor made squeaking noises when it first started. Second brand was noisy due to vibration of the water tank when the compressor was running. Now looking at another ecoair due to the current ones reliability and large water tank.
October 16, 2025
Unprompted review
Reply from EcoAir
Thank you for sharing your experience & we’re delighted to hear your DC18 is still running strong after 9 years! It’s great to know our products have earned your trust, and we truly appreciate you considering EcoAir again after trying other brands. If you’d like, our team would be happy to help you choose the best model for your needs.
Reply from EcoAir
Thank you for your review. We’re pleased to hear your order arrived quickly and that the product is working as expected. We appreciate you choosing EcoAir and hope to serve you again in the future.
Brilliant product had 4 over the…
Brilliant product had 4 over the years, still got 3 .
Does what it says and lasts for years.
October 8, 2025
Reply from EcoAir
Thank you for your great review! We’re so pleased to hear you’ve been using EcoAir products for years and that they’ve continued to perform well for you. It’s always rewarding to know our products are built to last and doing exactly what they’re meant to.
We really appreciate your continued trust and support!
Impressive customer support
Impressive customer support, My old dehumidifier stopped working, I figured out that one of motor seems faulty, but couldn’t find specific motor online, finally reached to customer support, Arron help me finding new motor and explained how to fix new motor in old dehumidifier. I am already fan of EcoAir dehumidifiers
October 3, 2025
Unprompted review
Reply from EcoAir
Thank you so much for your wonderful review! We’re really glad to hear that Araon was able to help you find the right motor and get your dehumidifier working again. It’s great to know you’ve been enjoying your EcoAir products and that our support team could make a difference.
We truly appreciate your loyalty and kind words!
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