Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... See more
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I bought the new DC26, over 11 years after buying our still working DC02. EcoAir doesn’t create much noise on the Internet or social media but neither does the new DC26. The unit does its job perfect... See more
Company replied
Swift delivery which was great in the midst of a heatwave. Reasonably priced and very effective at cooling down an area. Choice of settings as well as a remote control, oscillating or fixed position.... See more
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Company details
Written by the company
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Contact info
400 North Circular Road , NW10 0AB, London, United Kingdom
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.7
Excellent
412 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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DD1 Classic MK6
I bought DD1 Classic. What a wonderful product it is. I am really happy with the performance of this and hilghly recommend
October 1, 2025
Unprompted review
Reply from EcoAir
Thank you for the great review of the DD1 Classic MK6. We’re delighted it’s performing well for you, and we really appreciate you choosing EcoAir for the third time. Your recommendation means a lot.
Bought several thermo-hygrometers
Bought several thermo-hygrometers. Temperature is accurate to within 1 degree C. But I've observed differences of up to 6% RH between the different units when they're sat right next to each other. This lack of accuracy is disappointing.
October 2, 2025
Reply from EcoAir
We’re sorry to hear about your experience and appreciate your feedback.
Our technical team has advised that the difference in humidity readings you’re seeing is likely due to normal sensor tolerances. Each unit’s humidity sensor has a range of around ±5% RH, and small differences in airflow or placement can also affect results. Even when devices are placed close together, tiny variations in temperature, air circulation, or exposure to nearby surfaces (walls, furniture, or windows) can cause slightly different humidity levels to be detected.
We understand this can be frustrating and truly appreciate you bringing it to our attention. Your feedback helps us continue improving our products.
It works well and cools the room…
It works well and cools the room effectively, but one thing that needs improvement is that the hose always gets disconnected from the air conditioner
July 21, 2025
Reply from EcoAir
Thank you for your feedback. We’re pleased to hear that your EcoAir unit is cooling your room effectively. We appreciate you highlighting the hose connection issue. Please feel free to contact our Technical Team, who will be happy to assist you with securing the hose and ensuring your unit performs at its best
Reply from EcoAir
Thank you for your great feedback. We're delighted to hear that you’re pleased with your EcoAir product and find it excellent value. We really appreciate your support and are glad it’s meeting your expectations.
Recommended
The website is easy to use and pertinent information simple to find.
I was buying a dehumidifier for my son's flat so the box won't be opened until Thursday as it is his birthday present. The model was recommended by a friend who lived in Manchester - one of the dampest parts of the U.K. - and he has run his every day for several hours without any issues.
September 22, 2025
Reply from EcoAir
Thank you for your kind feedback and for choosing EcoAir. We’re glad to hear the website was easy to use and that our dehumidifier came recommended. We hope your son finds it just as reliable and effective, and wish him a very happy birthday from all of us at EcoAir!
Ordering online was great but delivery info not really adequate.
The ordering process was fine, the detailed spec online was comprehensive and very much appreciated, but the delivery could have been better. All I could see online (I was out) all was an abbreviated name that meant nothing to me. The address delivered to was "residence" but it was not at my residence. It would have been better for me if there was a full name and the first line of the address.
September 18, 2025
Reply from EcoAir
Thank you for your feedback. We are glad to hear that you found the ordering process straightforward and the detailed product specifications helpful. We are sorry to learn that the delivery information caused some confusion. Please note that our order team can only input the name provided during the checkout process, and this is the name that will appear on the delivery details. We will, however, share your comments with our courier partners and internal teams to see how delivery updates can be made clearer in the future. If you need any further assistance, our customer support team will be happy to help.
Prompt delivery
Prompt delivery, bought the DD1 mini dehumidifier for over wintering campervan.
September 18, 2025
Reply from EcoAir
Thank you for your feedback and for choosing the EcoAir DD1 Mini to support your campervan over the winter months. We are pleased to hear your order reached you promptly. Should you require any advice on placement, operation, or maintenance to achieve the best results, our support team will be delighted to assist.
Website was easy to use
Website was easy to use and following advice from your service department I ordered a new unit from your site. The process was easy and delivery was quick
September 16, 2025
Reply from EcoAir
Thank you for your feedback! We’re glad you found our website easy to use and that our service team could help guide your order. It’s great to hear the process was smooth and delivery met your expectations.
Quality, genuine product, quickly delivered.
Quality, genuine product, quickly delivered. The Dehumidifier machine we have has been used since 2014 and so, when we needed a new filter, we were concerned that it may not have been available/deleted. However, EcoAir provided the identical filter (to match our domestic-use Dehumidifier). Great service, and, of course, after 10 years of using the machine, the build quality demonstrates that EcoAir is an expert in the industry. When it comes to buying a new Dehumidifier we will review EcoAir's products first. Thanks.
September 15, 2025
Reply from EcoAir
Thank you for your kind review and for being a loyal EcoAir customer since 2014. We’re so pleased your dehumidifier is still serving you well and that the replacement filter was easy to find. We take pride in making durable products and providing good service, and it’s great to know this has made a difference. We look forward to helping you again when you’re ready for your next dehumidifier.
Excellent products and spot on customer…
Excellent products and spot on customer service.
September 19, 2025
Unprompted review
Reply from EcoAir
Thank you for your kind feedback! We’re delighted you’re happy with our products and service!
Brilliant customer service and after sales
Brilliant service. I emailed through a question and within half an hour had a really helpful, detailed, clear response from Aaron. I am so impressed with the customer service and after sales support! Particularly from Aaron and Josh. Thank you.
September 16, 2025
Unprompted review
Reply from EcoAir
Thank you for sharing your experience. We’re so pleased to hear that Aaron and Josh were able to assist you quickly and thoroughly. Providing helpful support is very important to us, and it’s great to know we’ve made a positive impression. We truly appreciate your kind words and your support of EcoAir.
Small space, huge difference
Very easy to order, I knew when it was going to arrive, and it works absolutely brilliantly! It has made a huge difference to a small space.
September 12, 2025
Reply from EcoAir
Thank you for your kind feedback. We’re delighted to hear that our product has made such a big difference in your space and that the ordering and delivery process went smoothly. We truly appreciate you choosing EcoAir.
Dehumidifier advice
I asked which dehumidifier would best suit my needs; gave a detailed account and got a swift, concise response. Excellent customer service.
September 9, 2025
Unprompted review
Reply from EcoAir
Thank you for your kind feedback! We’re really pleased to hear our team was able to provide you with quick and helpful advice. If you need any further assistance with your dehumidifier or have any other questions, please don’t hesitate to reach out.
delivery
My dehumidifier was delivered ok but I was disappointed when after I had paid for the item I then received a request for £18 to cover delivery. On the website it said delivery, postage and packing free of charge. If there was an extra payment then I feel this should have been on website or at checkout. They did know my address and postcode then. I do live on mainland Britain.
September 4, 2025
Reply from EcoAir
Thank you for your review and for ordering your dehumidifier with us. We’re pleased your delivery arrived safely, but we’re very sorry for the frustration caused by the additional delivery charge.
To explain, our courier classifies your postcode as part of Zone 2, which they label as outside mainland UK. Unfortunately, this incurs a surcharge of £18 that comes directly from them. The option to select this is available at checkout with lis of postcode which have different charge, but we completely understand that it could have been clearer. We’re already working on improving how this information is displayed so it’s more transparent for customers in the future.
We really appreciate your feedback, as it helps us improve both our service and communication. Thank you again for your order and for giving us the chance to clarify.
DC26 promises to match my old DC02
I bought the new DC26, over 11 years after buying our still working DC02. EcoAir doesn’t create much noise on the Internet or social media but neither does the new DC26. The unit does its job perfectly without fuss.
I considered other manufacturers based on online reviews but ultimately decided to stick with a tried and tested British company.
August 29, 2025
Reply from EcoAir
Thank you for your wonderful feedback and for staying with EcoAir over the years! We’re delighted to hear the DC26 is living up to your expectations and continuing the reliability of your DC202. Your trust in us means a lot, and we’re proud to provide products that quietly do their job well.
Excellent customer service
After my unit developed a fault after 10 years use, I was pleased to be able to chat over the options for servicing or replacement with a technical engineer, Aaron, who answered all my questions promptly and knowledgeably! My unit is back working now but I won't hesitate to replace it with an EcoAir at the end of its life.
September 2, 2025
Unprompted review
Reply from EcoAir
Thank you for taking the time to share your experience! We’re so pleased to hear Aaron was able to support you and get your unit back up and running. It’s wonderful to know your EcoAir has served you well for 10 years, and we truly appreciate your trust in choosing us again when the time comes.
It was a gift for my daughter and she…
It was a gift for my daughter and she loves it , perfect for drying her laundry.
August 29, 2025
Reply from EcoAir
Thank you for sharing your feedback! We’re delighted to hear your daughter is enjoying her EcoAir and that it’s helping with her laundry. We truly appreciate your support and hope it continues to serve you well.
Website very easy to use & good…
Website very easy to use & good selection of appliances. Delivery was quicker than expected and arrived on the Sunday morning.
August 22, 2025
Reply from EcoAir
Thank you for your wonderful feedback! We're so pleased to hear you found our website easy to use and that you were happy with the range of appliances available. It’s great to know your order arrived even earlier than expected!
We really appreciate you taking the time to share your experience.
Excellent Dehumidifier and service
I ordered the Dehumidifier unit, which arrived on time and it was nicely packaged. As requested it was placed in my safe place at the rear of the house as we were out at the time of delivery.
The unit works very well altho' I do find the operation instruction and control buttons etc, more difficult to use than the previous model I had.
August 20, 2025
Reply from EcoAir
Thank you so much for your kind feedback! We're delighted to hear that your dehumidifier arrived safely, on time, and was placed exactly where you requested. It's great to know the unit is performing well for you.
We appreciate your comments about the controls and instructions your feedback is very valuable, and we'll be sure to pass this along to our product team so we can continue making improvements. If you’d like, our customer care team would be more than happy to walk you through any features or answer questions about the settings.
We’re so pleased you’re enjoying the benefits of your new unit, and we truly value you as a customer. Thank you again for choosing us!
EcoAir Kinetic 14" Fan - Ultra Low Noise
Easy to order. Came within 3 days ,all correctly packed.
Very impressed with how quiet the actual fan is during the night .
Would highly recommend.
August 18, 2025
Reply from EcoAir
Thank you for taking the time to share your feedback. We’re so pleased to hear your fan arrived quickly and that you’re impressed with its quiet performance, especially at night. Your recommendation means a lot to us, and we hope you continue to enjoy the comfort it provides.
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