Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... See more
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I bought the new DC26, over 11 years after buying our still working DC02. EcoAir doesn’t create much noise on the Internet or social media but neither does the new DC26. The unit does its job perfect... See more
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Swift delivery which was great in the midst of a heatwave. Reasonably priced and very effective at cooling down an area. Choice of settings as well as a remote control, oscillating or fixed position.... See more
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Company details
Written by the company
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Contact info
400 North Circular Road , NW10 0AB, London, United Kingdom
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.7
Excellent
414 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Dehumidifier and service
I ordered the Dehumidifier unit, which arrived on time and it was nicely packaged. As requested it was placed in my safe place at the rear of the house as we were out at the time of delivery.
The unit works very well altho' I do find the operation instruction and control buttons etc, more difficult to use than the previous model I had.
August 20, 2025
Reply from EcoAir
Thank you so much for your kind feedback! We're delighted to hear that your dehumidifier arrived safely, on time, and was placed exactly where you requested. It's great to know the unit is performing well for you.
We appreciate your comments about the controls and instructions your feedback is very valuable, and we'll be sure to pass this along to our product team so we can continue making improvements. If you’d like, our customer care team would be more than happy to walk you through any features or answer questions about the settings.
We’re so pleased you’re enjoying the benefits of your new unit, and we truly value you as a customer. Thank you again for choosing us!
EcoAir Kinetic 14" Fan - Ultra Low Noise
Easy to order. Came within 3 days ,all correctly packed.
Very impressed with how quiet the actual fan is during the night .
Would highly recommend.
August 18, 2025
Reply from EcoAir
Thank you for taking the time to share your feedback. We’re so pleased to hear your fan arrived quickly and that you’re impressed with its quiet performance, especially at night. Your recommendation means a lot to us, and we hope you continue to enjoy the comfort it provides.
Fantastic customer service
Fantastic customer service. Good communication, fixed and replaced parts for free and even sent photos of issues with instructions on how to care fo the machine in the future
August 20, 2025
Unprompted review
Reply from EcoAir
Thank you for your kind words! We’re delighted to hear that our customer service team was able to assist you quickly and effectively. Providing clear communication and support is very important to us, and it’s great to know the guidance and photos were helpful. We truly appreciate your feedback and are always here if you need further assistance.
Delivery was within time scale and…
Delivery was within time scale and units have been installed and are working well, the display showing RH set point RH actual levels and area temperature are easy to see and gives good feedback as to how the unit is operating.
Only time will tell if there operation as a De-humidifier is as good as the units look.
August 15, 2025
Reply from EcoAir
Thank you for your review and for choosing EcoAir! We’re delighted to hear your delivery arrived on time and that your unit is up and running smoothly. It’s great to know you’re finding the display clear and helpful for monitoring performance. We’re confident your unit will continue to serve you well, but if you have any questions or need support along the way, our customer service team is always here to help.
Impressive service and product
From the customer service to the delivery of the dehumidifier we ordered the co. exceeded our expectations. We were particularly impressed by the tracking and follow up to our delivery: the co. knew that our parcel had been delivered and asked us to let them know if it had failed to arrive. If only all cos. offered this, online buying would be a better experience.
August 11, 2025
Reply from EcoAir
Thank you for your kind review. We’re really pleased to hear you’re happy with both our product and service, and that the delivery tracking and follow-up made things easier for you. Your feedback means a lot to us, and we hope to serve you again soon.
HELLO
HELLO
SO FAR I AM PLEASED WITH THE ECO AIR I PURCHASED DOES IT COME WITH A GUARANTEE?
KIND REGARDS
August 14, 2025
Reply from EcoAir
Thank you for your feedback and we’re delighted to hear you’re pleased with your EcoAir purchase! As you purchased a desiccant dehumidifier, it comes with a 3-year manufacturer’s warranty.
DONT GO HERE
Absolutely dreadful..they told me my dehumidifier needed a service and repair, after they had asked for a video of the problematic machine to be sent to their technician for assessment, I then received a list of what to do and if I failed there will be a charge incurred for each.. Firstly dont miss the courier, , Second..if it is deamed to have no fault..after the same technician who had asked for the video, and suggested a repair, decided it was fault free, I would have to pay for its return. WHY? They said it was faulty..all this within the warranty timescale.
They booked a collection for my dehumidifier. FOUR TIMES!!! Parcel Force did not turn up. Two days sitting in all day, lost income. I asked could I claim my day rate from them, surely these rules work both ways?
The next two occasions I had to use holidays, as I was told if I missed the collection I would have to pay.
If I cancelled the collection, 24 hours before I would be charged.
Now an email tells me I need to get my own courier....I need to pay for that!
I am sure they are not paying Parcel Force the correct rate for a collection, so Parcel Force rejects their requests when a request for a collection is made..they are arranging a collection service but not paying the going rate, doing it on the cheap. Hoping customers will end up paying for their own courier. But 'Oh lucky me' they will not charge me for a service and repair, if I get the machine to them, after their four failed attempts, and me two days income and two days holiday down the Swanee. Why would I be paying for a repair and service? It was their suggestion, again within the warranty time. Honestly Don't Bother! It's dreadful..really dreadful. Costco have better models on offer and their return policy is exceptional..
Check out EcoAir Google reviews - abysmal ...before you buy.
July 15, 2025
Unprompted review
Reply from EcoAir
We’re truly sorry for the frustration caused by the repeated failed Parcelforce collections. We completely understand the disruption this has caused you, and it’s never the experience we want for our customers.
While we book and pay for the collection service, the collections themselves are carried out by Parcelforce and are unfortunately outside of our direct control. We raised cases with them after each missed attempt, but the issue persisted, which is why we suggested arranging your own courier, purely to avoid further delays, not to avoid our responsibilities.
For clarity, you weren't going to be charged for a missed collection as the issue stemmed from our courier rather than you, and our technical team had already confirmed from your video that there was a fault with the unit. This means you were also not at risk of being charged for a “no fault found” diagnosis.
Your unit is still fully covered under warranty, and we will repair it and return it to you at no cost once it reaches our service centre. However, we will contact you from support@ecoairgb.com with your ticket number so we can work with you to get this resolved as quickly as possible.
Good Service.The goods arrived in good time and were…
The goods arrived in good time and were undamaged
August 5, 2025
Reply from EcoAir
Thank you for your review. We’re pleased to hear your order arrived promptly and in perfect condition. We appreciate your support and hope you enjoy your EcoAir product.
Good fast delivery and service
August 4, 2025
Reply from EcoAir
Thank you for your feedback! We’re glad you were happy with our delivery speed and service. We appreciate you choosing EcoAir and hope you enjoy your product.
Great machine
Ordering was easy and my Ecoair DC18 MK2 arrived before predicted, nice looking machine but I couldn’t get it to work on auto only on laundry mode. I’ve never had a dehumidifier before so emailed Ecoair with my problem Aaron came back to me very quickly and explained why this was happening and gave me a couple of things to do, I now understand how it works and it’s great
August 6, 2025
Unprompted review
Reply from EcoAir
Thank you for your kind review. We’re delighted to hear that your DC18 MK2 arrived quickly and that you’re enjoying it. We’re especially pleased Aaron was able to help clarify the Auto mode and get you up and running smoothly. If you ever have any further questions or need advice on getting the best from your machine, our team is always happy to assist. Enjoy your new dehumidifier, and thanks for choosing EcoAir!
Reliable and effective dehumidifier
Just bought my third Ecoair DD3 Simple (previous two were DD322 models) as a replacement for the first one bought well over 5 years ago and which has run continuously without problems. The unit is used in a cellar and has kept it dry with the tank generally needing emptying about every week to 10 days on the 'single drop' 70% humidity setting. A simple and reliable device with which I have been very satisfied.
July 28, 2025
Reply from EcoAir
Thank you so much for your continued support and for taking the time to leave such a thoughtful review.
We're delighted to hear that your EcoAir DD322 served you reliably for over five years, and that you've chosen the DD3 Simple as its successor. It’s wonderful to know our dehumidifiers have helped keep your cellar dry and comfortable over the years. Reliability and simplicity are at the heart of the DD3 Simple’s design, and it’s great to see those qualities reflected in your experience.
If you ever need any assistance or have questions in the future, please don't hesitate to get in touch. We truly appreciate your loyalty and trust in EcoAir.
This would be my second dehumidifier…
This would be my second dehumidifier from ecoair. It gets on with business quietly and economically but most of all efficiently.
July 28, 2025
Reply from EcoAir
Thank you for your kind words and for choosing EcoAir again!
We're so pleased to hear that your dehumidifier is performing efficiently, quietly, and economically just as designed. It’s great to know it’s getting the job done for you!
If there’s ever anything we can help with, please don’t hesitate to reach out.
Reply from EcoAir
Thank you so much for your kind review! We're thrilled to hear that your order arrived quickly and was just what you wanted. If you ever need anything else or have any questions, we're always here to help.
Arrived very quickly
Arrived very quickly. Had bought a dehumidifier before so it was as I expected. All good, thanks
July 21, 2025
Reply from EcoAir
Thank you so much for your kind review!
We’re glad to hear your dehumidifier arrived quickly and that everything met your expectations. It's always great to welcome returning customers. If you ever need any help or have questions in the future, please don’t hesitate to reach out.
Very happy customer
A very easy straight forward experience. I knew what I was looking for and found the exact thing with this company.
Having purchased another aircon unit via another company which was not fit for purpose, I found this one. Does exactly what it is supposed to do.
July 14, 2025
Reply from EcoAir
Thank you so much for your kind review!
We’re delighted to hear that you found exactly what you were looking for with us and that your new air conditioning unit is performing as expected. It’s great to know we could provide a smooth and straightforward experience after your previous disappointment with another company
If you ever need any support or have questions in the future, we're always here to help.
quick response
I've had my ecoair dehumidifier for many years but thought it had a fault. I sent a video and asked advice from ecoair who replied immediately telling me how to repair it. Very grateful for quick reply that resolved my issue. Thanks Josh.
July 19, 2025
Unprompted review
Reply from EcoAir
Thank you for your kind review. We’re really pleased to hear that Josh was able to help resolve the issue quickly. It’s great to know your dehumidifier is still going strong after all these years.
If you ever need further assistance, don’t hesitate to get in touch.
Brilliant fan.
July 1, 2025
Reply from EcoAir
Thank you for your great review!
We’re so pleased to hear you’re enjoying your fan. If you need anything in future, feel free to reach out.
Fast delivery and excellent value
Fast delivery and excellent value, very easy to assemble, second one I’ve put from EcoAir.
June 23, 2025
Reply from EcoAir
Thank you so much for your kind review!
We’re delighted to hear that you’re happy with the fast delivery and value, and it’s great to know this is your second purchase from EcoAir. We truly appreciate your continued support!
If you ever need any assistance, we’re always here to help.
Lovely item
June 30, 2025
Reply from EcoAir
Thank you for your review. We're glad to hear you're happy with the item. If you have any questions or need support, feel free to reach out.
Good customer service
Good customer service - appreciate MAL help, at this century no many CS will call you back regarding your inquiry and problem solved
Item not yet received but I will give 5 star of the service
July 15, 2025
Unprompted review
Reply from EcoAir
Thank you so much for your kind words and 5-star rating, even before receiving your item! We're especially glad to hear that MAL was able to assist you and that you felt supported, and it's our goal to provide a level of service that stands out. If you need any further help, feel free to reach out. We truly appreciate your support!
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