Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... See more
Company replied
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Review summary
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Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... See more
Company replied
I bought the new DC26, over 11 years after buying our still working DC02. EcoAir doesn’t create much noise on the Internet or social media but neither does the new DC26. The unit does its job perfect... See more
Company replied
Swift delivery which was great in the midst of a heatwave. Reasonably priced and very effective at cooling down an area. Choice of settings as well as a remote control, oscillating or fixed position.... See more
Company replied
Company details
Written by the company
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Contact info
400 North Circular Road , NW10 0AB, London, United Kingdom
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.7
Excellent
414 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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No one was in touch to set up delivery…
No one was in touch to set up delivery and then the horribly rude delivery driver arrived after 1730 and left the unit and pallet at the curb - absolutely no assistance was offered to me.
May 1, 2025
Reply from EcoAir
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused. We understand how frustrating this must have been for you.
Please be assured that we will raise a formal complaint with the pallet delivery company regarding the conduct of the driver and the lack of communication ahead of your delivery.
We would like to kindly clarify that pallet deliveries do not come with specific time slots, and they are classed as "kerb-side" only. This means the driver is instructed to deliver the item to the front of your property and is unfortunately not permitted to assist further with moving the item indoors, as displayed on product page.
We truly regret that this wasn’t made clearer beforehand, and if it wasn’t clear to you, we sincerely apologise. We appreciate your feedback, which helps us to improve our service and communication going forward.
Kind regards,
EcoAir Team
Reply from EcoAir
Thank you for your kind review!
We're delighted to hear that you found the ordering process easy and the delivery fast. We appreciate your support and look forward to serving you again in the future.
The dehumidifier arrived very promptly
The dehumidifier arrived very promptly. I did have a bit of a struggle getting it registered but that was sorted out in a couple of emails. Because of the good weather we have had recently, I haven't yet tried it out but I'm quite confident that it will perform well.
April 28, 2025
Reply from EcoAir
Thank you very much for your kind review!
We’re delighted to hear that your dehumidifier arrived promptly and that our team was able to assist you quickly with the registration. We appreciate your patience during the process.
Fingers crossed for more good weather, but when you do need to use the unit, we’re confident it will perform just as expected. If you have any questions at any point, please don’t hesitate to reach out and we’re always here to help.
Warm regards,
EcoAir Team
Good unit and works well and can be…
Good unit and works well and can be easily transported.
It is not a quiet m/c but I use it in the living room where we put out washing. The time function helps to use through the night.
March 10, 2025
Reply from EcoAir
Thanks for sharing your feedback! We're glad to hear the unit works well and is easy to transport. We appreciate your honesty about the noise level and it's great to know that the time function is helping you use it overnight. If you need any assistance or have further feedback, feel free to reach out!
Reply from EcoAir
Thank you for your kind words! We're so glad the advice was helpful and that you received your order quickly. If you need anything else, don't hesitate to reach out!
A company that actually wants to provide service
I was looking to purchase a desiccant dehumidifier. I found a model, from a different company, that looked perfect on paper. Alas, reviews reported very unreliable equipment and poor and uncaring support. Then I discovered EcoAir. The product reviews looked positive, which is a pleasant change for this sort of product.
Having chosen the right model for me, I had a clarification question. I emailed my question to EcoAir and within ten minutes Josh replied with a very helpful answer that perfectly addressed my enquiry. Two minutes later I placed my order.
Good customer service is a real deciding factor in making a major purchase. It is also apparent that EcoAir can undertake repairs in their London premises and this is reassuring should anything arise in the years to come.
April 16, 2025
Unprompted review
Reply from EcoAir
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that Josh was able to assist you so quickly and effectively and we pride ourselves on providing responsive and helpful support, so it's great to know it made a difference in your decision. We’re also glad you found the positive product reviews reassuring and that you felt confident choosing EcoAir.
Knowing our customers feel supported not just at the point of purchase, but throughout the life of their product, is incredibly important to us. Should you need anything in the future, rest assured our team and our London-based service centre are always here to help.
Thanks again for placing your trust in EcoAir!
Great product, good service.
I bought an MK2 dehumidifier a few years back. It started to be very noisy, so I disassemled and contacted technical support. Being out of warranty, I have ordered a spare part. I believe the support person was Aaron who helped me all along. Gave me advise over the phone and in email as well for every question I had. Helped me to identify the problematic part and to locate it on the parts website so I could order it. I was advised to replace the rotor motor starting from the connector cable on the PCB.
Very helpful, couldn't have resolved the issue without the help given. Very good service, thank you again!
April 10, 2025
Unprompted review
Reply from EcoAir
Thank you so much for taking the time to leave this kind review!
We're really glad to hear Aaron was able to assist you throughout the process and help you identify and order the correct part. It's great to know his guidance made the repair more manageable and that you're happy with the support you received.
We truly appreciate your feedback and your continued support — don't hesitate to reach out if you ever need anything else!
Just amazing
Great service. Delivered really quickly and the product is really great. I wake up in the morning and it’s like a revelation. No runny nose, eyes and sneezing for an hour. Thank you EcoAir, I was sceptical, but you’ve certainly won me over 😊
April 2, 2025
Reply from EcoAir
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our service and that our product has made a significant difference for you. It’s always our goal to provide quick delivery and effective solutions, so your feedback truly means a lot to us.
We're delighted that you've found relief from your symptoms and that you’ve become a believer in EcoAir! If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing us!
Well this might be unusual.
Well this might be unusual.
A big positive feedback from us.
We bought an Eco DD122FW Classic in 2013! Yes 12 years a go.
With a bit of care and maintenance it is still going strong. We use it nearly every day for drying laundry.
So while we can do business with Ecoair today we always talk highly about they product.
Thank you for a great product what is not designed to break!
April 7, 2025
Unprompted review
Reply from EcoAir
Thank you so much for your fantastic feedback! We're thrilled to hear that your Eco DD122FW Classic has been serving you well for 12 years! It’s wonderful to know that our product has stood the test of time and continues to meet your needs, especially for drying laundry.
Your loyalty and satisfaction mean the world to us, and it's always rewarding to hear stories from long-time customers like you. Thank you for spreading the word about EcoAir and for trusting us with your home needs.
Excellent and professional company
EcoAir are a superb company and were extremely helpful in advising me, especially when I called in to talk with the technical team. My only issue was that details I provided via email to one department weren't fully passed on to the technical team, so the email answer from the technical team was based on incomplete information. The confusion was cleared up in a phone call, but if I hadn't called we'd have perhaps made the wrong decision regarding choosing a service or a replacement.
March 31, 2025
Unprompted review
Reply from EcoAir
Thank you very much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found our team helpful and that your conversation with our technical team was valuable in guiding your decision.
We sincerely apologise for the miscommunication between departments and any confusion this may have caused. Your feedback is greatly appreciated and will help us improve our internal processes to ensure a smoother experience for our customers in the future.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
DD1 Simple - it is, and works well
Easy web purchase;
Good communication re: delivery
Works astonishingly well in my smallish (1-bed) flat.
Reasonably quiet on normal mode, you probably wouldn't want to sleep with it in the room on turbo.
Had it in a damp flat for 4 days and so far poured fourteen litres of water from the tank . . . .
March 28, 2025
Reply from EcoAir
We’re really pleased to hear that the purchasing process was smooth and that communication around delivery met your expectations. It’s great to know the unit is performing so well in your flat
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Nice clear instructions on the website…
Nice clear instructions on the website as to the procedure for servicing/repairing a device, with options. Good communication from the company and the device was returned in new packaging. The cost was reasonable and my dehumidifier works perfectly again.
February 11, 2025
Reply from EcoAir
Thank you for your review!
We’re so pleased to hear that you’re happy with our service. Your support means the world to us, and we’re grateful to have you as an EcoAir customer.
If you ever need anything, we’re always here to help. Thanks again for choosing EcoAir!
Dehumidifier
Easy to order either with a card or a Transfer from the Bank with the details provided by the Company by email.
Arrived promptly and before the said delivery by date.
March 19, 2025
Reply from EcoAir
We're glad to hear that you found the ordering process straightforward and convenient and that your delivery arrived promptly and even ahead of schedule!
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Great product with clear information on…
Great product with clear information on how to use it for laundry on the website. It arrived pretty quick and I’m really happy it runs very quietly.
March 10, 2025
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
EcoAir DD3 Classic
I have had the EcoAir DD3 Classic for over three months now and wanted to see how it performed over winter before reviewing. To date it has been excellent in managing the humidity in my unheated garage over the colder months. It is really easy to control and it maintains the desired humidity levels consistently.
December 3, 2024
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Excellent customer service and fast…
Excellent customer service and fast delivery when part broke. The water float broke on our dehumidifer and I contacted Ecoair on a Monday morning to ask about a spare part. They got back to me within a couple of hours with a link to the part and a video of how to install it. I ordered it that day and it arrived and I had installed it and it working again by Wednesday. Very prompt, helpful and fast service
March 10, 2025
Unprompted review
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Lots of models named similiarly, be careful with purchase.
There are lots of variations of the same dehumidifier with similar names/model codes. When buying filter replacements, the website doesn't help with making sure you order the correct filters. Search by model and you'll get multiple results and then, like me, you might select the wrong filters. It would be helpful if they confirmed full model number or serial number as part of the sale, but that will only be done after receiving the wrong items and contacting customer support. Now I have to pay to return the filters and I already paid £26 to have them delivered, even though they are basically a very light weight plastic. This experience hasn't been great and if I hadn't paid so much money for the the dehumidifier itself I would not continue with buying the filters, but unfortunately I'm stuck for a few years now so will just pay up. My recommendation for the company: Update your website to confirm serial number or model number as part of buying accessories/replacements or name every dehumidifier more uniquely so it's less likely someone will buy the wrong product and have to pay for 3 deliveries which might now cost me £75 in postage fees, which is crazy for a few pieces of plastic.
March 3, 2025
Reply from EcoAir
Hi William,
We’re sorry to hear about your experience, and we completely understand how frustrating this must be. We always aim to make the ordering process as smooth as possible, and we’re always happy to assist with any questions before purchasing to help ensure you get the correct part.
Please note that filter listing on our website includes a photo of the compatible unit, along with a description specifying the applicable model numbers. However, we really appreciate your feedback and will take it into consideration as we continue improving our website and service.
If there’s anything we can do to assist you further, please don’t hesitate to reach out.
Best regards,
EcoAir Customer Support
Spare part was shipped promptly
Spare part was shipped promptly. Excellent customer service. The device is a wonder for the office I am in right now
March 8, 2025
Unprompted review
Reply from EcoAir
Thank you for your review! 🌟
We’re so pleased to hear that you’re happy with our service. Your support means the world to us, and we’re grateful to have you as an EcoAir customer.
If you ever need anything, we’re always here to help. Thanks again for choosing EcoAir!
excellent from ordering to delivery
February 27, 2025
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
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