Nadeem gave me full support. As I wasn't the named account holder (my wife is) he made a note of the information I gave and made the process easy through the chat. I am truly graeful as I hate doing t... See more
Company replied
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See what reviewers are saying
Nadeem is an excellent ambassador for your company. My query on live chat was dealt with quickly, professionally and with great customer service. Many thanks. Account: E7E0075152
Company replied
Great customer service, Nadeem dealt with my query in a professional manner and made a grumpy customer a very happy one in the end.Account number: E7E0084381
Company replied
I didn't receive an email when I first emailed and I am still waiting for the Welcome Letter. I haven't switched fully yet, so cannot comment on the whole process. Registration wise is ok, but as a lo... See more
Company replied
Company details
Information provided by various external sources
Paying too much for your energy? Switch to Eco 7 today. We will save you money. Please note: This company is not Economy Energy. That company is no longer operating and unfortunately, a number of ex-customers have reviewed this page mistakenly.
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 288 9053
- hello@economyseven.co.uk
- www.economyseven.co.uk
4.0
Great
511 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bit of a cover up really!
This "new company" is merely a front for the badly reviewed outfit called Outfox The Market. My experience with them was atrocious and this is a cheap way of trying to run away from the deservedly bad reputation they have earned themselves. Soon as I found out who they really are, I cancelled my switch. You have been warned. Avoid!
March 22, 2020
Unprompted review
Reply from Economy Seven Energy
Dear Mrs. Foolish,
We're sorry to hear of your comments.
We aim to provide the best service possible for all our customers. We understand that we made mistakes back in November 2018 which we have learnt from and continue to learn from every day. We reverted our decision back then in January 2019 and we have since improve our services to all our customers.
It is sad to hear that your have cancelled your switch due to our previous mistakes & we would hope that if you are in the market for switching again that you would reconsider us as we'd love to regain your confidence and provide you with the best customer service that we all thrive ourselves on.
Kind Regards,
Team E7E
Liars!
Your monthly invoice may tell you that you are on their cheapest tariff, but opt to switch to another supplier, and miraculously, you'll be offered a cheaper one!
That happened to me, but I chose to leave anyway....I don't like being lied to.
EDIT: It seems that you have to keep checking your bills, following my initial review, Economy 7 reviewed my account to find that I had been overcharged by over £80 and refunded it.
March 9, 2020
Unprompted review
Reply from Economy Seven Energy
Dear Bill,
We're sorry to hear of your comments.
We have released new tariffs recently which is why you haven't seen it on your bill just yet.
Could you please provide us with your account number to look into this further for you?
Kind Regards,
Team E7E
The request to swap over to Economy…
The request to swap over to Economy Seven Energy has been smooth and easy so far. Still early days as I am still in tje cooling period, but the site was easy and simple to use.
March 6, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
all been good so far. And they have the cheapest tarrifs
They’ve been easy enough to deal with and any problems have been sorted out pretty quickly. Only gripe would be it would be better if they made switching to a different tarrif more seamless. Had to put new details in even though I am already a customer and have an account. Maybe better if you can switch directly from your account.
Also would be good if you could see actual usage in KWh more clearly to be able to input easily into energy comparison quotes
March 2, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
You do not need to sign up again if you wish to move tariffs, you are able to get in contact with us and we are able to do this for you. We will however, take your comments and feedback on board and look to make changes for the better.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Enquiry about joining
Had a few question to clarify some point when looking to switch supplier. On-line chat was great - speed response, job done.
March 2, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Easy to switch so far
February 29, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
First readings
Good prompt phone service to give initial readings but slow to get them on my account display. Otherwise fine.
Readings were submitted 20 February by phone, not entered on account by 24 February but showing correctly on 25 February, the starting date, 4 or 5 days, including the weekend, not 24 hours.
February 29, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
It does normally take around 24 hours for your account to be updated following a submission of your meter readings.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Very helpful customer service and great…
Very helpful customer service and great rates
February 28, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Eco7 Energy
Currently in the process of switching to Eco7 Energy. Carried out online, very straightforward and easy so far, looking forward to it continuing that way.
Selection made on the basis that the electricity is 100% from renewable resources. Very conscious of the adverse environmental impacts of conventional energy sources. Therefore competitive pricing a bonus!
February 24, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
online chat with Fahra
online chat with Fahra - who dealt with my issue and also alerted me to a cheaper tariff available, which she switched us to straight away. Excellent service.
February 24, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Very easy to switch over and kept upto…
Very easy to switch over and kept upto date with the change over.
February 24, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
I had an online chat with Sam
I had an online chat with Sam. She gave me two different tariffs to choose from detailing the savings I would make on each. I chose the one I wanted and he or she changed me over. Simple as that!
February 22, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Sam was of great assistance to you!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Review of Eco 7 chat only
This is purely a review of the chat experience on the Eco 7 website.
I wanted to change tariffs, but there was no obvious way to do so without contacting Eco 7, so I used their chat.
Whether 'Fahra' is a bot or a person, my request appears to have been dealt with quickly and politely and without jumping through hoops.
I hope the tariff change is as smooth as the chat.
February 20, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
Farha is definitely a person and it's great to hear that she has dealt with your request quickly and politely!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Mixed!
Did seem very straightforward. Farha quickly changed my tariff through a quick on line chat session, but now the website has gone down...
February 19, 2020
Unprompted review
Reply from Economy Seven Energy
Dear Martin Pickard,
Many thanks for your feedback & review.
It's great to hear that Farha was of great assistance to you.
Our website should be up and running. If you are having any difficulties, please do let us know as we'd be more than happy to assist with your queries.
Kind Regards,
Team E7E
Seamless
Clean, modern and responsive website. Way less clutter and easier to find information than with other energy supplier's websites.
Switching process as simple as filling out a form and clicking send. Immediately sent a PDF of tariff information.
February 18, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Just switched to Economy Seven
Just switched to Economy Seven. So far the process has been easy and very straightforward.
February 18, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Just a few steps in the process of…
Just a few steps in the process of switching. Straightforward and easy to use.
February 17, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Smooth Switch
Mostly (or even all???) done online, switch to a cheaper and greener provider. Smoothly working website.
February 17, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
We had an issue with our Gas usage
We had an issue with our Gas usage. Sam pinned the issue down very quickly. I am confident it will now be resolved.
February 17, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Sam was of great assistance to you!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Very easy switch
February 17, 2020
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
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