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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness, professionalism, and positive attitude. Customers consistently highlight the exceptional customer service, noting the personalized approach and clear communication throughout the process. The service provided is often described as excellent, with many appreciating the efficiency, high-quality workmanship, and the team's ability to resolve issues promptly. People are particularly impressed with the results, finding their homes noticeably warmer and improved after the work is completed. However, some customers also noted issues with communication, mentioning difficulties in getting updates and commitments not being kept. A few other people also felt that the service was unreliable, citing instances where different staff members were sent for assessments without proper knowledge, and workers were sent with materials only to be told to take them back. There were also reports of rude and unprofessional responses when customers expressed dissatisfaction, and one instance where property was damaged.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their exceptional helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the smooth process, clear communication,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of work and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear, professional, and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from Maria and johns team and also Prachi, highly recommend them the team did an amazing job made sure all works were done correctly, we’re on standby whenever we needed them, our hou... See more

Rated 5 out of 5 stars

The team at EcoTarget, especially Mr Krish Sharma, Sasha, and the contractor Robert, were truly fantastic. The managed a external wall insulation project very professionally, managing multiple teams.... See more

Rated 5 out of 5 stars

Wow what can I say my experience with this company has been amazing throughout. they have done a amazing job with my insulation walls and also helped with my garden that got very out of hand PAV has b... See more

Rated 5 out of 5 stars

Great company and a pleasure to work with. John's team of builders were super efficient, did everything quickly and very well, and didn't cut corners like a lot of other builders do, whenever there we... See more


Company details

  1. Green Energy Supplier

Information provided by various external sources

we are energy specialists based in London and our aim is to help our customers save money on energy bills and reduce carbon footprint. The company was formed by a group of engineers with well over 10 years combined experience in the field.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

233 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Flat roofing easy as 1, 2, 3!

We were fortunate to have Zainab knock on our door! She explained the product of flat roofing that was available for free and quickly called her collegue, Ackeem, over within a few minutes to arrange a convenient time when an assessment could be done the same day. Ackeem followed on from there and was very efficient, thorough and friendly. He got the job booked in. It was completed on time and Ackeem even came after to check we were OK and all went well with the flat roofing installation. We were and are very happy with everything!

Thank you Zainab for knocking on our door! Thank you Ackeem for making the rest happen quickly and smoothly.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great Team Great Work

I feel very grateful to have a such dedicated team working on my property which includes Zainab, Amanda and Adi.
They have done an exceptional job of keeping me informed about all developments and providing me with a clear timeline of progress. Their unwavering commitment and collaborative efforts are truly inspiring. Very polite team and very accommodating. Can't recommend them enough.

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

EWI Improvement

EWI has been done nicely by Eco T. Ramona and her team is skilful and experienced. They solved issues efficiently and responsively. A team that you can trust. I am very grateful for the service I received.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

We had some work in our property excellent work carried out …

We had some work in our property recently and I can say that the guys who came out were very professional. They carried out the works respecting our property, they explained everything beforehand and along the way. They were very polite put absolutely all the furniture back as it was . Cleaned up before they left too. Outstanding work and excellent workman .

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great underfloor insulation project

Hussein and his team completed an underfloor insulation project under the eco target brand. My wife and I were very happy with the service. The team worked endlessly to complete the project inside a single visit and worked 12 hours non stop, leaving no mess. They were working during the summer and in full protective gear and mask underfloor; not the easiest of tasks or conditions because of the heat but they approached it with great professionalism and happy approach. I would def recommend Hussein and his team without hesitation. Thank you for a great customer experience and a warmer home :-)

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great Job Thanks

The team from eco-target worked really hard and did a great job. Additionally they were considerate and polite and cleaned up afterwards. Many thanks.

August 12, 2023
Unprompted review
Rated 5 out of 5 stars

Eco target

I had a few jobs completed by eco target, everyone was very friendly, tidy and efficient.
Hussain and his team installed underfloor insulation. They were polite, and worked really efficiently leaving no mess, I'm very pleased with the work, they were also so flexible and completed the work on a Sunday.
I would recommend and use them again if ever needed. Thank you eco target for making my house and much warmer more energy efficient home.

August 6, 2023
Unprompted review
Rated 5 out of 5 stars

Eco Target

I was really happy with the service I received from Pav and all the guys at ecotarget and their contractors who installed my solar panels and loft installation. Every member of all the teams were polite, respectful and did a fast and efficient job.

Pav worked around my timescales and I am very happy with job and service I received.

Please pass on my thanks to all concerned.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Eco Target

Hussain and his team completed an underfloor insulation inside my home from Eco target. I'm extremely pleased with the work and the professionalism that came with it. I would throughly recommend and use them again if ever needed. Thank you guys for an amazingly good job.

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service, hard working

EcoTarget fitted underfloor insulation and window trickle vents as part of the Warmer Homes Grant.

I'm very happy with the service provided by Hassan and the team, who were all polite, friendly and tidy. They worked very hard within a difficult situation as the space under my floors was so tight, but they persevered and had great success! They answered all my concerns e.g. by explaining how the insulation would be fitted and how this wouldn't negatively interfere with electrical wiring or piping, as they would be kept separate under the floor. I was also given a 25 year insurance-backed warranty.

They fitted a very good quality insulation called 'Cosifloor insulation' from GTi Direct, which has 150mm thick wool insulation with a strong membrane to keep it in place without sagging and reducing the effectiveness over time. This appeared to be much better than other insulation I've seen in the past.

When the job was complete, they replaced my carpets and left the space clean and tidy. There are a few marks on the skirting board from where the skirting had to be removed and replaced, but this was to be expected and will be easy to fix with some paint.

There was a pre-visit to check how much underfloor insulation could be installed and what the access points would be. Half of my ground floor is carpet and half is laminated. This meant there would be no way of insulating under all of the laminate without pulling up the boards and damaging the flooring, but that it might be possible to insulate some of the laminated area if the robot can travel there from the carpetted side. It was uncertain whether the robot would fit, because the space was very close to the size limit. They took pictures and explained the current situation under my floors, to help me decide if I was happy to go ahead given the uncertainty. They answered all my questions and explained the pros and cons.

On the day of the fitting, they determined the robot wouldn't be able to fit so they completed the job manually. Although this meant there wouldn't be additional insulation under the laminated area, the advantage was that the insulation under the carpetted area would be much neater when fitted to the joists by hand, and provide better coverage, as a human can cover corners that the robot might miss.

Given the underfloor space was too small even for the smallest robot, it was certainly a very tight squeeze for the team, but they did a fantastic job and reached all the corners. They took pictures of my underfloor insulation once completed and I am very pleased with the result.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great management ethics and positive team work

I purely agreed to continue this process with Eco Target was based on reviews about Ranj and his management ethics. The reviews were not false. Ranj is amazing at managing and Adi and Ramonas team of builders/tradesmen did a equally great job. From finishing the project to jet washing after.
There are always some hiccups during building work but what makes it smooth sailing is the efficiency that they are dealt with and any issues were dealt with professionally and with a positive attitude to work and that is well appreciated.

Overall im extremely satisfied by the work done by EcoTarget and Adi and Ramona’s team .

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

My experience has been 5 🌟.

My experience has been 5 🌟.
The quality of the product is exceptional and exactly what I needed.
The workmanship really is outstanding and the installers were very professional, respectful and responsible.
Overall, I’m impressed by the whole process.

Diana

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

Eco Target - Amazing people that care about you and your needs.

For years I have needed new windows and an entrance door as mine were simply old and neither safe nor energy efficient. Anyone could open the entrance door with a card and come in and I had two ancient sash windows and two broken single glazed windows. In the winter the flat would not warm up even with a very good boiler. Because of my health and disability I couldn’t trust anyone to do it. I found it difficult to agree for workers to come to my home and sensitive about dirt and dust. However things changed once eco target was working away to find solutions in making my flat more energy efficient. From the very start to finish Pav and her team at eco target cared about my needs and genuinely where there to help and advise each step of the way. Once funding was agreed things happened quite fast.a wonderful lady from Eco Target came and surveyed the flat. New designs for double glazed windows and door were agreed on and instillation was booked in. Ok my project took slightly longer as I had some special needs and I was away for a little bit. It’s worth mentioning I have sever mental health/ mood swings and am sensitive to change. Pav and her amazing team did not judge me and despite my initial fears I was put at ease. I am so happy now. 4 new double glazed windows, a door and 2 ventilation fans fitted professionally by very pleasant and hard working fitters. My life has changed. I have more light, more energy efficient and secure flat. Thank you

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

I am very pleased with Raj and his…

I am very pleased with Raj and his team, they were polite and respectful while working on my property.
They went above and beyond to ensure that they were able to felicitate for my needs and carried out the underfloor insulation within a timely and professional manor. I would use this company again in the future.
So far I am very pleased with the standard of work.

July 17, 2023
Unprompted review
Rated 1 out of 5 stars

Unprofessional company

Unprofessional company. Communication is bad. Their worker took my ladder when they finished work and never bring it back .didn't cover the windows,doors and floors around my house when they carried out the external wall insulation and never clean after they done the work everything still dirty around my house
Also extended my roof but unfortunately I got water leaking now after that keep contacting then never answer

July 6, 2023
Unprompted review

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