Ecrater Reviews 1,660

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the quality of products received, often highlighting items like toothpaste, Blu-ray discs, and specific seeds as meeting or exceeding expectations. Reviewers frequently praised the communication from sellers and the promptness of transactions, noting that items arrived quickly and in good condition. The ability to find obscure or niche items, such as French films or specific mower parts, was also a significant positive for several users. However, a substantial number of people were dissatisfied with the website's functionality and customer support, reporting issues with filing complaints and receiving no response from the platform or sellers. Many consumers experienced problems with non-delivery, fake products, or receiving counterfeit items, with sellers often becoming unresponsive after purchase. There are strong warnings from some users to avoid the site due to concerns about certain activities and a lack of recourse for buyers.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some reviewers expressing satisfaction with their... See more

Website

People report negative experiences with the website, with many reviewers advising others to avoid it due to... See more

Customer communications

Clients share negative opinions on contact, with many reviewers finding it difficult or impossible to reach... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting prompt transactions, fast... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers reporting prompt transactions and items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

It is important to have someone who understands that People who have special hobbies like our valkyries need a source of odd parts. Many of the parts from e- crater are very hard to obtain and in thei... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more


Company details

  1. Online Marketplace
  2. Media Company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Terrible to work with and fake shoes

Order apparently outsourced to "shopsway" and they were quick to take my payment but processing, shipping and customer support went unanswered.
Asked for refund but radio silence from ecrater

These Asics mens running shoes clearly look fake as I have subsequently repurchased them directly with Asics and there is no comparison in quality

Should have realized earlier with the absurd Order Number

October 10, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. Please contact the merchant and request a full refund. The product in question has been disabled and we requested additional documentation from the seller.

Rated 1 out of 5 stars

Absolute joke

Absolute joke! I ordered a jersey, waited 2 wks, nobody contacted me about anything so I sent an email to find out what’s going on just to be told it has been sold out and that it’s custom. 1. I completed normal order not a pre-sale, no idea what that their ‘’sold out’’ supposed to mean! 2. Custom??? Re
You kidding me right? It’s official team with their official player with his official jersey number. Not Versace’s cousins second wife’s maiden name with number 69. So Yeah, now I’m waiting until they will make this jersey what god knows how long will take. Avoid this site if You don’t like to waste Your time guys!

September 10, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

The seller provided the following tracking number indicating that the order has been shipped: https://t.17track.net/en#nums=OJ449979725GB. The seller also stated that the product was custom made and it took some time to be made and shipped.

Rated 1 out of 5 stars

Seller never delivered on a book…

Seller never delivered on a book purchase. Two follow-up messages that they failed to respond to my inquiry. No doubt...a SCAM.

Seller follow-up is not true. On 8/26 I received a request to rate my transaction, and PayPal sent a tracking for package.

Addendum to seller's 7:40 reply. If a link was sent, then what evidence is there that it was received and opened? You ignored both of my inquiries of 9/14 and 9/22. Only when a review was submitted did you decide to defend your position.

August 23, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

The order is a digital download and was emailed to your psu.edu email on 08/26. The download link is in the order confirmation email that you received. Here is the proof:

Details
Sent on
26/08/2025 at 23:27
Recipient (To)
[removed_for_privacy]@psu.edu

History
Sent - 26/08/2025 at 23:27
Delivered - 26/08/2025 at 23:27

The merchant resent again the email to your email address.

Please note that Ecrater maintains and operates the ecommerce platform. The merchant you purchased from (EMartz) is the one who did not respond to your inquiries.

Rated 1 out of 5 stars

I would have put zero stars if that was an option!

I would have put zero stars but that was not an option. I ordered through Ecrater to purchase a DVD. They used a company called Xumingtaini. I ordered the DVD on 27 June and on 28 June Xumingtaini took my money. I didn't hear anything else for a month so I started making inquiries. ECrater is obviously a fraud site because they would not provide a phone number to contact anyone. When you try to talk on their chat, the AI sends you to another site and asks you for $5 to enroll you so you can speak to someone. Get that, 5 bucks just to talk to someone when it should be free??!! The AI said I should contact the seller directly and sent me to that portal. I send three portal requests asking for status and never got a response - 3 months and nothing! They got my money and I got no DVD - Fraud!! Do Not buy from ECrater because they obviously don't monitor who their contractors are, nor to they care about any fraud that goes on when using the Ecrater site. Thank you for sending me the notification that the package was delivered. Unfortunately, it was not delivered to me. One of my neighbors is enjoying the movie. This kind of prompt response would have been helpful 3 months ago is the seller had answered Any of the 3 status requests I sent. Maybe back 3 months ago I could have actually retrieved my DVD. 3 months later I have Zero chance of seeing it. No customer service from the seller.

June 26, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

The tracking number that the merchant uploaded indicates a delivery to your zip code on 07/02:

USPS: 9200190347375250803617

Tracking link:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190347375250803617

Rated 5 out of 5 stars

Highly recommend

Was looking for some obscure French films with subtitles - ecratered connected me with a reputable seller that was able to fulfil my niche purchase.

September 22, 2025
Unprompted review
Rated 2 out of 5 stars

I ordered a dragon ball blu ray…

I ordered a dragon ball blu ray collection. Before I ordered, the seller responded to my email and after i bought it he just stopped replying. The product is what is said it was but the disc are somewhat messed up, like if they were made cheap or wrong. I emailed him asking if there's anything we can do, Like replace them but no reply. Now I would like a refund but I don't know if it's possible

September 6, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. Please contact the seller and request a refund or replacement.

Rated 5 out of 5 stars

A Time Machine That Mows Grass!

I am absolutely thrilled with my purchase from Mark at LawnboyRescue. I owned this exact model of mower, a Lawnboy 10550, which I bought new back in 2001. After 20 years of faithful service, I sold it five years ago and have regretted that decision every single day since.

This mower is a GRASS MOWING MACHINE! Everything in the description was perfectly accurate, and the mower looks wonderful.

Thanks, Mark! You made a grown man smile today. While I was mowing my lawn, it was like stepping into a time machine. I had that same look on my face that I did the very first time I cut my grass with my original mower back in 2001.

Lawnboy mowers are just amazing cutting machines, hands down the best push mowers ever made. I could not be happier with my purchase and highly recommend LawnboyRescue.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. I bought a digital download of wagon train. All of sudden its gone. No one will answers my questions. Save your money. Find a more reputable marketplace.

August 11, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

The product was instant delivery and the merchant emailed a download link to you on 07/11. Please check out SPAM/Junk folder.

Rated 1 out of 5 stars

Purchased from a seller on ECrater and…

Purchased from a seller on ECrater and very disappointed! Misleading advertising and counterfeit and breached copyright goods! Reported with no response from ECrater and seller was extremely rude when I contacted him for a refund! Thankfully I purchased via PayPal and reported to them and case was found in my favour. TVtreauretrove do not buy from. Items received have been destroyed to ensure safety for others.

August 1, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. It looks like the merchant already issued a full refund. We took an action on the merchant's account.

Rated 5 out of 5 stars

Excellent service with seller…

Excellent service with seller mikaavamovies thru Ecrater. I purchased 2 movies and was so pleased they were available and great quality.
Wolf like me and United States VS Billi Holiday
Planning to purchase more movies from them. Thank you for your service

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

EVO Tears

Pricing, tracking and delivery excellent.
I live in the desert and this product is great for dry burning eyes.

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

Got ripped off by one of their sellers

Got ripped off by one of their sellers. Informed them but just fobbed me off. Only £18 but will never use the site again and will warn others not to. Be very wary if you are going to use this site.

June 5, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

Requested information about the order but the user did not respond.

Rated 1 out of 5 stars

Seller not responding and eCrater captcha broken

I placed an order over 2 weeks ago. The seller charged my paypal account, but has not provided any shipping information and has not responded to requests for updates. I attempted to use the "File a Complaint" form on the eCrater website, but its not possible since the Captcha Confirmation continuously rejects my correct entry.

June 30, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. The seller refunded the order on 07/07. You should see the funds back to the original funding source.

Rated 1 out of 5 stars

Skank

Skank. Took my money, never delivered my order, impossible to contact anyone to make a complaint because I checked out as a guest.

May 25, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. It looks like the merchant refunded the order on 06/05. The funds were returned to the original funding source.

Rated 1 out of 5 stars

Avoid!!!

Avoid! Do not buy from this scammer site! This site only sells illegal and counterfeits, and they work like mafia by permitting sale of all kind of illegal items to their associated friends, and they are aware and they know perfectly, and they permitt these items being published and in sale in their website for years, it's #proved# they are Accomplice with thousands of illegal items sold !!! It's a shame, they don't care about following any laws or rules, they just care about be seen by buyers and regulatory agencies they are doing right according to laws, in fact they are commiting many crimes by being accomplice by allowing sale of too much illegal and counterfeits! This is proved! Do not support this mafia criminal site, this is proved! This site must be shutdown immediately by authorities and their responsables face their legal consequences! If anyone think this is false accusations, I can prove to anyone I'm saying the true! Also anyone can make a search in their site and find that they allow the sale of too much illegal items since always (and they know it and permit it ) Sometimes to be seen as they caring and in compliance, they deactivate shop sellers and listings, but they only deactivate selected sellers and listings,never their associated accomplices / friends. Everything here it's calculated and manipulated to show off, to give the appearance they are legitim, just they want be seen as they are in compliance, but that's proved to be a big lie!

June 19, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

This review appears to have been written either by a competitor or by a merchant who was suspended for violating our terms. If it is the latter, they are no longer permitted to sell on our platform. The review was submitted using a fake name, email, and phone number.

None of the claims made in the review are true - the entire review is a fabrication.

Rated 1 out of 5 stars

Never received product

Never received product. Had to contact to finally get a refund. Do not recommend

June 13, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

Requested information about the order but the user did not respond.

Rated 1 out of 5 stars

Heartbreak Kid bluray SCAM

Heartbreak Kid bluray sold through ecrator is a scam. Its a poor uprez of the SD dvd. Its full of digitized artifacts throughout film. This film was never released as a bluray. There's no company logo on slip case. Goes in and out of watchable resolution. I bought to see how bad it was going to be--way worse than I imagined. Avoid.

May 19, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. Please contact the merchant and request a full refund. If you do not hear from them in 3 business days, please contact us. We took an action on the merchant's account.

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