Ecrater Reviews 1,660

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the quality of products received, often highlighting items like toothpaste, Blu-ray discs, and specific seeds as meeting or exceeding expectations. Reviewers frequently praised the communication from sellers and the promptness of transactions, noting that items arrived quickly and in good condition. The ability to find obscure or niche items, such as French films or specific mower parts, was also a significant positive for several users. However, a substantial number of people were dissatisfied with the website's functionality and customer support, reporting issues with filing complaints and receiving no response from the platform or sellers. Many consumers experienced problems with non-delivery, fake products, or receiving counterfeit items, with sellers often becoming unresponsive after purchase. There are strong warnings from some users to avoid the site due to concerns about certain activities and a lack of recourse for buyers.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some reviewers expressing satisfaction with their... See more

Website

People report negative experiences with the website, with many reviewers advising others to avoid it due to... See more

Customer communications

Clients share negative opinions on contact, with many reviewers finding it difficult or impossible to reach... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting prompt transactions, fast... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers reporting prompt transactions and items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

It is important to have someone who understands that People who have special hobbies like our valkyries need a source of odd parts. Many of the parts from e- crater are very hard to obtain and in thei... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more


Company details

  1. Online Marketplace
  2. Media Company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Unwatchable movie!

I actually canceled another movie, same title, in order to purchase this movie that was $3.00 cheaper. It goes to show that you get what you pay for!!! The sound skipped throughout the ENTIRE movie! It was more noticeable in the beginning, so I thought it would stop at some point; it didn't!

March 14, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. Please contact the seller directly and request a full refund or replacement. In the order confirmation email, there is a link you can contact the seller through.

Rated 5 out of 5 stars

Very impressed 👏🏻

Just received and the item (football kit) is excellent quality. This is the first time I’ve bought through Ecrater and will definitely purchase again 👏🏻

April 22, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

The tracking number that the merchant provided indicates that the package is in transit:

https://global.cainiao.com/newDetail.htm?mailNoList=OJ887606155GB.

It appears that it is currently out for delivery.

Rated 1 out of 5 stars

Place to sell nazi goods.

This is an extrem dangerous shop. Sells goods with nazi emblems and hitler all over the place and does not care at all. This is the „freedom” the far right really wants. DO NOT SUPPORT THIS SHOP.

UPDATE:

Thank you for removing the shop. But I think you are wrong when you think, this is a single vendor selling stuff like this. If you have searched for ww2, hitler or nazi on your platform, there are hundreds of hits. If you keep removing these, I am willing to update my rating

April 16, 2025
Unprompted review
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Reply from Ecrater

The reported product has been found to be in violation of our terms and has been disabled. This was a single merchant selling these items and they have all been disabled.

Rated 1 out of 5 stars

Never recieved my product

Never recieved my product, They were 2 Bluey water tables for my grandkids said they were delivered at our mailbox but 2 big boxes will not fit in mailbox! I didn't know I was ordering from China that's my bad. I've emailed them twice to no reply. This place needs to be shut down...they advertise as Costco...

March 13, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are unable to locate an order under your name. Maybe you have ordered from another website.

Rated 4 out of 5 stars

Where's my product?

I made and paid for a purchase from the HighTopJersey store April 2nd and have not received a receipt or a tracking number. Please advise.
UPDATE: My son received a tracking number within hours of my review.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I was initially sceptical

I was initially sceptical, simply because I had never heard of this site. It turned out to be excellent. The seller informed me when my item shipped (which was the day after I ordered it).
My item was exactly as described, and I’m very happy with the quality. I would highly recommend this site

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

customer service and is unreliable for both buyers and sellers

My experience with Ecrater has been exceptionally poor. After multiple attempts to contact support—over 5 calls and a 16-day wait—I received no resolution. This marketplace lacks basic customer service and is unreliable for both buyers and sellers. I strongly advise against using Ecrater.

March 20, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

Not sure what phone number you called but we do not offer phone support neither we listed anywhere a phone number. If you have not received your product, please file a complaint against the seller through https://www.ecrater.com/contact.php. If you received your order but there is a problem with the product, please contact the merchant directly.

Rated 1 out of 5 stars

I Did Not Receive My Order…

I ordered and paid for 3 boxes of 96 count k-kup coffee on Jan'14/2025. My order never arrived I sent three separate emails to the seller and did not receive a response until I filed a complaint with Pay Pal. And then the response was "order was delivered". Initially my order shows delivery was made by UPS and that it was signed for (by someone unknown to me) and that nit was an inside delivery (not possible at my rural location). After my complaint was filed information on tracking was provide with the shipper being Fed Ex. Wow! I guess two different shippers delivered my order? After all the info I provided Pay Pal declined my complaint. Bottom line: I never received my order and the money I.ve lost is significant to me as I live on a fixed income, (76 yr; old,) I'll never do business with eCrater again.
Robert Will
eCrater please respond

January 14, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. The account was suspended on 01/25 for unrelated reason and will not be reinstated until the seller fully refunds you. If PayPal denied your dispute and you paid with a credit/debit card, please file a chargeback with your bank.

Rated 5 out of 5 stars

Hard to find movie or TV show, no problem.

The times that I have bought TV shows and movies from this website I’ve been very pleased. I appreciate that these people take the time to turn TV shows and movies that may never get a release into hardcopies for collectors like me. And the sellers that I bought from have gone the extra mile and put hard work into the quality for the cases and the discs.

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

not received my prodcut

I ordered my product 15 days ago and i still haven't received it and the seller james1975 has not replied and I have not received any information about my product.

February 14, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

Hello, the tracking number that the merchant provided indicates that the package was delivered on 02/17: https://t.17track.net/en#nums=4PX3001622945769CN

Rated 2 out of 5 stars

Ordered a tv series that was hard to…

Ordered a tv series that was hard to find, shipped fast and got it within four days and was packaged good and everything looked legit, and then I put it in my Xbox to play it, started to skip, took it out, cleaned it, put it back in, played well, but then the audio wouldn’t match the picture

February 14, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear that you are having problems with your order. Please contact the merchant directly and request a full refund or replacement. There is a link you can contact the seller through in the order confirmation email that you received.

Rated 4 out of 5 stars

Ordered a Cindarelle Christmas This was…

Ordered a Cindarelle Christmas This was pirated off of ion television and has tilting and commercials left in it. Was billed to John Clark. It is terrible and Recommend passing this site up you will be better off and happier.
They did refund my money that was nice I didn't expect that. Updated to 4 stars

February 2, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. Please contact the merchant and request a full refund. If you do not hear from him in 3 business days, please let us know. If you believe that the product that you received might not be authentic, please email us some proofs. Please feel free to include images or any other proof that might support your case.

Rated 1 out of 5 stars

Ripped Off

First time I ordered was a medication, never received it and had to get refunded by Paypal...I should have known when I saw it was Chinese guy.

February 7, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing experience

I have searched this site for many a purchase.
Even after specifically requesting a certain product on their menu I received a similar but not the exact product. I’m sure their disclaimer states they may substitute a certain product, but if they wish to have customers return they should at least make the effort to notify the customer that the item is not available…

January 3, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

Maybe the product you searched for was not available anymore. We recommend that you contact the merchant directly with any questions you might have. Please find the product you are interested in and click on the link "Contact Seller".

Rated 1 out of 5 stars

Pirated dvd.

Ordered a dvd. After a long wait, a very obviously pirated copy arrived - from Sri Lanka.
Not happy.
Have complained and asked for my money back.

January 30, 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. The merchant refunded the order and we took an action on the account.

Rated 5 out of 5 stars

Blu-ray arrived very promptly,within 3…

Blu-ray arrived very promptly,within 3 days of placed order, was packed great, and the disc itself is very professional, the artwork is awesome and the picture quality is superb!
Sound quality is also excellent, stereo receiver decodes it as 5.1 Dolby digital!
Very pleased with seller will be ordering a couple more bluray today!
Great Job!

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

I was nervous to use this site...based…

I was nervous to use this site...based on reviews. However i was pleased to find a face scrub i love, and struggle to source...so i gave it a go.

Really glad i did. Great product. Delivered on time. Packaged and priced well.

Thank you 'Easy Bey'

January 6, 2025
Unprompted review

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