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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent communication, often going above and beyond expectations. Many consumers highlight the quick turnaround times and efficient service, noting that they were kept well-informed throughout the repair process. People frequently mention significant cost savings compared to dealership prices, with many units being repaired for a fraction of the cost of a new replacement. However, some customers also noted issues with the product and service. A few people reported that their repaired units did not fix the original fault, or that the company was unable to repair the unit at all. Some reviewers were not happy with delays in service, with units being held for extended periods, and a few mentioned concerns regarding the state of the returned units.

What people talk about most

Service

Users describe positive interactions with service, highlighting the quick and efficient repair process, with... See more

Product

People report ambiguous experiences with product. Many customers praise the successful repairs of various car... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the professionalism, helpfulness, and... See more

Price

Customers had ambiguous experiences with price. Some reviewers found the prices very reasonable, even cheap,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick... See more

Based on these reviews

Rated 5 out of 5 stars

Used ECUTesting along one other repairer for years. ECU testing have biggest coverage. Online order form is effortless and easy to fill. Postage labels emailed to be printed. Automated text or email... See more

Rated 5 out of 5 stars

Had an issue with Landrover auto gearbox, gear selector. A well known Landrover problem which should have been a recall but never was, and now LR main dealers will gladly fleece you of up to a £1000... See more

Company replied

Rated 5 out of 5 stars

I live all the way in South America/Guyana where technicians quoted me almost 3k US for a replacement ABS pump & workmanship for my 2017 Audi A4, found info on google suggesting ECUtesting could repa... See more

Company replied

Rated 5 out of 5 stars

The Gear Shifter Module on my C-Class Mercedes failed recently. A new unit was over £600 plus fitting. I found Ecutesting online. They were very helpful and knowledgeable. My failed module w... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

UK supplier of automotive ECU's, throttle bodies, air mass meters & ABS modules as well as listing technical advise & common faults


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

868 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Abs pump fixed

Sorted my abs pump, had it back within a week. Spot on service

November 20, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Steven, Thank you for your 5 Star feed back. I am pleased to read that you are happy with our services. Regards Karen

Rated 5 out of 5 stars

They are very efficient

They are very efficient, responding and answering calls straight away. Ships and delivers within 1 working day.
Nice working with your company , keep up the work provided.

December 9, 2024
Unprompted review
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Reply from Ecutesting

Hi Tony, Thank you for your amazing feedback. I am pleased that you are happy with our services. Regards Karen

Rated 5 out of 5 stars

I would definitely recommend this firm…

I would definitely recommend this firm they keep you updated on your car and after payment give you a full diagnosis on what they did so really happy with it and the price :)

November 15, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Tina, Thank you for your 5 Star feedback it is much appreciated. Regards Karen

Rated 5 out of 5 stars

I can’t praise this business enough

I can’t praise this business enough. I had a fault with my Range Rover Evoque gear selector, the part had totally died and my car was immobile. After searching online for a specialist to repair this costly part, I came across ECU testing via a YouTube video. The process was super easy, no payment upfront and I could send them my gear selector unit off via DHL to them. I was kept up to date with the process of their diagnosis and once they found the fault and repaired my part, only then was payment was requested. The whole service was professional and my unit was delivered to me the next day after I’d sent payment. I now have my car back on the road and also a lifetime warranty on the part they magically repaired. Thank you so much to the team at ECU testing!!

December 10, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Nicola, Thank you very much for your kind review, i am pleased that you are happy with our services and that you are now back on the road. Regards Karen

Rated 5 out of 5 stars

Excellent and very helpful company

Excellent and very helpful company, with out ECU my car would never have drove. The price is very reasonable and also they do everything with in time limit what they promise and keep you informed on each step. Also when iv been ringing them to ask few questions before i sent my part and they had been extremely helpful and very understanding. I would 1 million %%% recommend ECU testing great job 👍🏼👍🏼👍🏼

November 8, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Sameia, Thank you for your 5 Star review. I am so pleased to read you are happy with our services. I will pass your comments onto the rest of the team. Regards Karen

Rated 5 out of 5 stars

First class

First class - simply first class in every respect- bravo!!

November 20, 2024
Unprompted review
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Reply from Ecutesting

Hi Colin, Thank you for your kind review. Our service is very important to us. Regards Karen

Rated 5 out of 5 stars

Highly professional service

Highly professional service at a very reasonable cost. High quality advice available on the phone before sending items in for refurbishment (ECU arrange courier collection f.o.c.) and issue periodic updates on progress. Slightly underestimated turnaround time in my case (ABS unit) but it wasn’t a problem for me. Unit arrived back nicely cleaned and packed (and working). No final printout diagnostic report which would have been perfect but not an issue as all worked on installation. Lifetime warranty on the unit is great. Well done.

November 18, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Naeem, Thank you so much for your amazing feedback. I will pass your comments on to the rest of the team. Regards Karen

Rated 5 out of 5 stars

SMART COMMUNICATION

PROFESIONAL SERVICE WITH PROPER UPDATE.

December 5, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Lalinda, thank you for your positive feedback, keeping customers updated at every stage of the process is important to us. Regards Karen

Rated 5 out of 5 stars

Excellent service

Excellent service and kept me well informed of the process. All done within the week... Spot on, thanks very much.

November 15, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Barry, Thank you for your fantastic feedback. I am pleased to read you are happy with our services. Regards Karen

Rated 5 out of 5 stars

Excellent service

Excellent service, picked up and repaired very efficiently.

November 18, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Adrian, Thank you for your 5 star review. I am pleased to read you are happy with our service. Regards Karen

Rated 5 out of 5 stars

Excellent service

Excellent service. Sent my ECU off and tested and repaired with in the time frame stated.
Good communication too.

November 1, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Mrs Taylor, Thank you for your positive feedback it is much appreciated. Regards Karen

Rated 5 out of 5 stars

Never had to leave the house

Never had to leave the house. Item picked up, fixed in 3 working days and delivered back the next day after payment. Highly recommended.

November 22, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Craig, Thank you for your 5 Star feedback i am pleased you are happy with our services. Regards Karen

Rated 5 out of 5 stars

The "Blue and Me" module in our Fiat…

The "Blue and Me" module in our Fiat 500 failed. No bluetooth or USB would work. The Odometer was continually flashing and their was a continual drain on the battery. We live in Sydney Australia. There is no way to have the ECU repaired in Australia. The replacement cost from Fiat was over $A3000. A quote from a Fiat specialist was over $2500. We communicated with ECU Testing and consequently sent the unit via DHL to them. The postage was $100. ECU repaired the unit and sent it back to us for $400. The overall time was less than 12 days. With a lifetime guarantee on the unit we should not have any more problems.

November 1, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Keith, Thank you for your fantastic feedback it is much appreciated. I will pass your feedback on to the rest of the team. Regards Karen

Rated 5 out of 5 stars

DQ381 mechanics unit

Good communication, quick turnaround, unit repaired successfully, had to reset the basic settings but once done unit performed very well

October 14, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Clive, Thank you for your 5 Star feedback, i am pleased you are happy with our services. Regards Karen

Rated 5 out of 5 stars

BMW e46 control module repair…

Had my ABS module repaired excellent service all fitted back on and working fine now all at a fair price with lifetime guarantee 👍

October 8, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Jeremy, Thank you for your positive feedback it is much appreciated. Regards Karen

Rated 5 out of 5 stars

Great communication and service…

Great communication and service throughout with a lifetime warranty on the repair. Highly reccomend.

October 9, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Raymond, Thank you for your 5 Star feedback it is much appreciated. Regards Karen

Rated 5 out of 5 stars

Saved my car!

Excellent service. Was unable to source a new part. My ABS unit was repaired and returned in a few days.
Thoroughly recommend!

October 17, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Ross, Thank you for 5 Star feedback we really appreciate it. Regards Karen

Rated 1 out of 5 stars

Absolute waste of time two repairs and…

Absolute waste of time two repairs and Fiat airbag ECU still failed again!!!!!
Dont bother with repairs buy a new one

October 24, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Kevin, Thank you for your feedback. I have managed to locate your job and can see the the unit tested with no faults found under warranty however we did carry out another rebuild to rule out any possible intermittent issues. I would be happy to discuss this further with you, please can you call me on 01773 535638 Kind Regards Karen

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