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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and professional staff, noting their helpfulness and expertise. Many people report significant cost savings compared to dealership prices, with repairs often described as quick and efficient. Consumers appreciate the clear communication throughout the repair process, from diagnosis to return. However, some customers also noted issues with certain repairs not resolving the original fault, leading to further inconvenience. A few people experienced delays in service or found that their specific unit could not be repaired, sometimes after incurring shipping costs. There were also isolated instances where customers felt the communication was unclear or that the aftercare was unsatisfactory.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting quick and efficient repairs, often... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers report successful repairs of ECUs,... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism and helpfulness. Many... See more

Price

Reviewers mention ambiguous feedback about price. Many customers found the prices reasonable, affordable, and... See more

Quality

Reviewers highlight ambiguous aspects of quality. Some customers report positive outcomes, with units working... See more

Based on these reviews

Rated 5 out of 5 stars

Used ECUTesting along one other repairer for years. ECU testing have biggest coverage. Online order form is effortless and easy to fill. Postage labels emailed to be printed. Automated text or email... See more

Rated 5 out of 5 stars

Had an issue with Landrover auto gearbox, gear selector. A well known Landrover problem which should have been a recall but never was, and now LR main dealers will gladly fleece you of up to a £1000... See more

Company replied

Rated 5 out of 5 stars

I live all the way in South America/Guyana where technicians quoted me almost 3k US for a replacement ABS pump & workmanship for my 2017 Audi A4, found info on google suggesting ECUtesting could repa... See more

Company replied

Rated 5 out of 5 stars

The Gear Shifter Module on my C-Class Mercedes failed recently. A new unit was over £600 plus fitting. I found Ecutesting online. They were very helpful and knowledgeable. My failed module w... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

UK supplier of automotive ECU's, throttle bodies, air mass meters & ABS modules as well as listing technical advise & common faults


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

868 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2019 Ford Transit ABS unit rebuilt perfectly!

My Ford Transit ABS unit failed and the dealer wanted $1,800 to replace it. Found ECU Testing online and chatted with them. Was impressed with their offerings, but doubtful because I lived in the USA. I went ahead and packed the unit, filled-out the order form, printed-out my prepaid DHL shipping label and dropped-off at a local pick-up point. Two days later ECU contacted me, they had the unit and it was being tested. A few days later I was notified that the unit was being repaired. Three days later it was back in my hands! It works perfectly and there was No Reprogramming required! Total cost $360. I highly recommend ECU Testing, they are fantastic!

October 6, 2024
Unprompted review
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Reply from Ecutesting

Hi Richard Thank you for your awesome feedback it is greatly appreciated. Regards Karen

Rated 1 out of 5 stars

Fleeced

Not impressed.
Sent my ABS pump in for a repair & promptly received the "repaired" unit back.
Fitted the pump, same issue.
Contacted ECU testing & received a phone call from a technician who said the codes I had would be related to the wiring harness or the ground/lives.
After much messing about & testing everything, I bought a used ABS pump, I've managed myself to get it coded to the car & it works.
So on this occasion, the pump I sent off to be repaired was quite obviously not repaired.
Not much I can recommend about that is there?!

July 17, 2024
Unprompted review
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Reply from Ecutesting

Hi Craig, Unfortunately i cannot locate a customer record in our database under the details you have provided. Please can you call me on 01773 535638 to discuss this further. Kind Regards Karen

Rated 5 out of 5 stars

5 Star Service

Had my ECU back in a matter of days when I needed it the most. Well packaged when I got it back. The process was easy to follow and plug-and-play upon return. Will definitely use again - thank you.

October 9, 2024
Unprompted review
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Reply from Ecutesting

Hi KC, Thank you for your 5 Star review i am pleased you are happy with our services. Regards Karen

Rated 5 out of 5 stars

Ecutesting

When contacting Ecutesting and explained my issue with my airbag ecu, they knew exactly what was going on. They went through the process of what would happen and pricing. So I set up an account and sent off my ecu. You are kept up to date at every step of the way via email. Once the works had been completed an email for payment was received, once the payment had been made the ecu was dispatched back to myself with a lifetime guarantee via DHL and received the following day. From start to finish this took 6 days but a weekend was in with the six days. Ecu refitted and no issues, thank you ecutesting for a fast and efficient service, will always recommend 👍

October 24, 2024
Unprompted review
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Reply from Ecutesting

Hi Pierre, Thank you for your 5 star feedback it is much appreciated. I will pass your feedback on to the rest of the team. Regards Karen

Rated 1 out of 5 stars

bad repairs or no repair

we have had 3 cars this month and all 3 still here. we sent now for the 4 time the ecu,s still coming back with the same issues and they don't wont to refund the money that we can send it to someone else. i used them for many years no problem but for last year everything gone wrong with them.

October 12, 2024
Unprompted review
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Reply from Ecutesting

Hi Maiwand, Thank you for your feedback, i have tried to contact you to discuss this further however this has been unsuccessful. Please can you call me on 01773 535638 Kind Regards Karen

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, would highly recommend this company.

October 2, 2024
Unprompted review
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Reply from Ecutesting

Hi Mr Mahboob, Thank you for your 5 Star feedback it is much appreciated. Regards Karen

Rated 5 out of 5 stars

Fiat 500 dash display fault.

Took a little longer than the stated 2-3 days as they had to order a part in but once they had the part it was delivered back the next day, all works fine

October 18, 2024
Unprompted review
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Reply from Ecutesting

Hi Lee, Thank you for your positive 5 star review i am pleased to read you are back on the road. Regards Karen

Rated 1 out of 5 stars

Slow turn around

Slow turn around and couldn't repair blue and me module. Left our customer annoyed at us because of wait with no fix..

October 2, 2024
Unprompted review
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Reply from Ecutesting

Hi Auto Electrix, Thank you for your feedback, our estimated turnaround time is 2-3 working days. If your unit was unrepairable due to the nature of the fault we would not charge you a testing fee for this. If you would like me to look into this further please can you call me on 01773 535638. Best Regards Karen

Rated 5 out of 5 stars

'ECU Testing' did a great job.

'ECU Testing' were very clear and precise from the very beginning. The unit was picked up prompt which was arranged by them and was very simple process.
the work carried out was precise, clean and very professional. the return of the repaired unit was taken care by them and arrived as advised.
Procedure for installation and set up was sent with clear and precise drawings. only one problem arose as the solenoid setting figures did not match the unit Part Number precisely and had to try both configurations to get it right. It would be good to have it the correct setting figures for the unit repaired to save time.

September 17, 2024
Unprompted review
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Reply from Ecutesting

Hi Saqib, Thank you for your 5 Star feedback it is much appreciated. Regards Karen.

Rated 5 out of 5 stars

Top Class

Top Class. Great service and job complete perfectly.

October 3, 2024
Unprompted review
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Reply from Ecutesting

Hi Damien, Thank you for your great review it is much appreciated. Regards Karen

Rated 5 out of 5 stars

quick turn around

quick turn around, good communication and fair pricing . well recommended used them loads of times never had an issue

October 5, 2024
Unprompted review
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Reply from Ecutesting

Hi Kars Sussex, Thank you for your 5 star feedback, i am pleased to read you are happy with our services. Regards Karen

Rated 2 out of 5 stars

Looong wait, poor communication

I needed to fix a mechatronic issue, so I provided them with fault codes and a description of the error. They received it on Monday, and it took them 9 working days just to test it. I kept calling for updates, but all I heard was that it was in the lab. In the end, they claimed they had fixed it, but gave no explanation about what was wrong. As we’re still getting the same error, we decided to replace the entire clutch, assuming the unit is working. Yes, they provide a warranty, but for what purpose? Another two weeks of waiting?

They might be a legitimate company, but my first experience with them has not been encouraging, and I will definitely not use their services again.

October 7, 2024
Unprompted review
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Reply from Ecutesting

Hi Haki9ltu, Thank you for your feedback, unfortunately i cannot find a customer record in our database for you, this could be because it could be under a different name. I would be happy to look into this for you. Regards Karen

Rated 5 out of 5 stars

Professional, Fast, Very Reasonable Cost, Lifetime Warranty

I must say these guys are great!!! I was not able shift out of park. I had my vehicle towed to my mechanic (now former mechanic) and after a week of troubleshooting, they pinpointed the issue to the Shift Module and quoted me over $2600 to fix it which consisted of ordering a new one and having it programmed for my vehicle. I had my car towed back since I thought their price was exceedingly high. I did some research and found ECUTesting. What a godsend. After completing their online test form, they determined they could fix it (i.e. rebuild). They emailed a shipping label and with the help of their video, I was able to easily able to remove the unit. After approximately 2 weeks (I'm in the states), the rebuilt unit arrived at my home. I reinstalled and an PRESTO, it worked. All this occurred during the the first 2 weeks of September. It's now the 2nd week of October and I have no issue. Definitely worth it since the cost was only $290. WOW!!

The work is guaranteed with a lifetime warranty.

September 13, 2024
Unprompted review
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Reply from Ecutesting

Hi There, Thank you so much for your kind feedback it is much appreciated. Regards Karen

Rated 1 out of 5 stars

Takes a week after chasing up phone…

Takes a week after chasing up phone calls only to be in the same position

Price they state online to repaired chances once they have your item
And it cost £79 to have it shipped back.

October 2, 2024
Unprompted review
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Reply from Ecutesting

Hi Dino, I am sorry to read that you are unhappy with our service, i have tried to call you however this has been unsuccessful. I have managed to locate your customer record and can see that we tested your unit based on your reported faults and the unit was working as we would expect it to and passed all end of line tests successfully, we did offer to rebuild your unit to rule out any intermittent issues however this was declined and therefore only a testing fee and return shipping was charged. If you wish to discuss this further please call me on 01773 535638 Kind Regards Karen

Rated 5 out of 5 stars

Quick and easy!

Quick and easy!
Ecu testing is super reliable and super efficient with the work they provide. The form is quick and easy to fill out and the waiting time is quick! One tiny issue is the website is a little slow at times other than that i would happily recommend ecu testing.

September 19, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Sabir, Thank you for your awesome review, i will pass your feed back on to the rest of the team. Regards Karen

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication , turned it around quickly - would highly recommend

September 17, 2024
Unprompted review
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Reply from Ecutesting

Hi Kevin, Thank you for your 5 star review, Good communication and service is our number 1 priority and i am pleased that you would recommend us. Regards Karen

Rated 5 out of 5 stars

ECU repair

Sent my ECU of for repair after the initial communication staing they received it and is in que to be looked at I later received a second message stating it has been assigned to a tech, this is where it all stopped I herd nothing else for the week apart from when chasing myself looking for a update. On 2 seperste occasions I was told diffent things but in the finally on the 3rd occasion I was told it was fully tested and yes there is a fault and if I would like to go ahead with the repair, I agreed and was told it would be given back to the tech and repaired. Overall it took from ecu testing receiving my to getting it back just over a week, yes lead time was around 2-3days however I am grateful for the repair and apart from the delay and lacking in communication I can not fault the people or service from Ecu Testing and would strongly recommend them maybe just give yourself the extra time.
Rounding up great service, good experience just lack of communication

August 30, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Gary, Thank you for your postive review i am pleased that we have been able to get you back on the road. Regards Karen

Rated 1 out of 5 stars

Useless and cannot communicate

So the 2-3 business days turnaround is a lie. Zero communication while ecu was with them for nearly a week. Despite chasing just got the chat bots giving no actual answer. Then to be called telling me the unit is dead (why did I send it in then???). They can't repair it and can't replace it. Absolutely useless and zero communication. Use as very last resort people.

September 26, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Paul, I am sorry to read you are not happy with our services, i have managed to locate your job and can see that from the unit arriving with us to updating you with the results this was 4 working days. Our 2-3 working day turnaround time is only an estimation. We do have an email address and mobile number on file and we do ensure our customers are updated via these options at every stage of the process I can see that your unit was tested as irreparable and therefore we have not charged you a testing fee for this service. If you would like to discuss this further please call me on 01773 535638. Best Regards Karen

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