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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and professional staff, noting their helpfulness and expertise. Many people report significant cost savings compared to dealership prices, with repairs often described as quick and efficient. Consumers appreciate the clear communication throughout the repair process, from diagnosis to return. However, some customers also noted issues with certain repairs not resolving the original fault, leading to further inconvenience. A few people experienced delays in service or found that their specific unit could not be repaired, sometimes after incurring shipping costs. There were also isolated instances where customers felt the communication was unclear or that the aftercare was unsatisfactory.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting quick and efficient repairs, often... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers report successful repairs of ECUs,... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism and helpfulness. Many... See more

Price

Reviewers mention ambiguous feedback about price. Many customers found the prices reasonable, affordable, and... See more

Quality

Reviewers highlight ambiguous aspects of quality. Some customers report positive outcomes, with units working... See more

Based on these reviews

Rated 5 out of 5 stars

Used ECUTesting along one other repairer for years. ECU testing have biggest coverage. Online order form is effortless and easy to fill. Postage labels emailed to be printed. Automated text or email... See more

Rated 5 out of 5 stars

Had an issue with Landrover auto gearbox, gear selector. A well known Landrover problem which should have been a recall but never was, and now LR main dealers will gladly fleece you of up to a £1000... See more

Company replied

Rated 5 out of 5 stars

I live all the way in South America/Guyana where technicians quoted me almost 3k US for a replacement ABS pump & workmanship for my 2017 Audi A4, found info on google suggesting ECUtesting could repa... See more

Company replied

Rated 5 out of 5 stars

The Gear Shifter Module on my C-Class Mercedes failed recently. A new unit was over £600 plus fitting. I found Ecutesting online. They were very helpful and knowledgeable. My failed module w... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

UK supplier of automotive ECU's, throttle bodies, air mass meters & ABS modules as well as listing technical advise & common faults


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

868 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, fixed the fault with my clocks and car now works exactly how it should, hopefully I won't have to use the service again but if I do I will definitely be using this company again

September 3, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Phillip, Thank you for your amazing review it is greatly appreciated. Regards Karen

Rated 5 out of 5 stars

Super Fast Turn Around And Repaired As…

Super Fast Turn Around And Repaired As Promised.

August 27, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Seamus, Thank you for your positive review, we are happy that we could turn your unit around as fast as possible and that you are happy with our service. Regards Karen

Rated 5 out of 5 stars

Excellent service

Excellent service. Main dealer misdiagnosed an issue with a gearbox actuator. ECU Testing checked the unit and said it was fine. We had it back, diagnosed the fault ourselves, found the clutch ECU to be the issue and sent that over for repair.
Prompt service, good communications throughout & fair pricing. Can't ask for much more than that!
Thank you!

August 14, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Cris, Thank you so much for your kind review, We are pleased that we were able to help you with your issues and that you are now back on the road. Regards Karen

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Keep you updated from start to finish.
Very fast turn around.
Will not hesitate to use again in the future.
5 stars from us
⭐️⭐️⭐️⭐️⭐️

September 2, 2024
Unprompted review
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Reply from Ecutesting

Hi Gill, Thank you for your 5 Star feedback, i am pleased to read you are happy with our services. Regards Karen

Rated 1 out of 5 stars

Abs Pump

I’ve send them faulty abs pump from bike, then they turn up, that they cannot test it, so I’ve told them to send it to other guy ho said he can do it, then they said they will do it just need to order other parts for testing, so I’ve been waiting, finally after 2 weeks they said it’s fixed, but when I fitted abs it’s not working, faults are cleared all sensor working. Do you know how long it taking to take this pump out? It’s very difficult to do it.
Will see what they will do now.
Don’t like spending time of putting back faulty pump!!

August 30, 2024
Unprompted review
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Reply from Ecutesting

Hi Tomasz, I am sorry to read that you are unhappy with our services, i understand we are in communication with you with regards to your concerns raised. If you have any questions in the meantime please feel free to contact us. Regards Karen

Rated 5 out of 5 stars

Professional Service

As a Prestige Workshop we have used ECU testing for a number of years. We find their services very professional and the communication is prompt and honest.If they cant repair the unit they do not charge which is very fair. Only company we use.

August 23, 2024
Unprompted review
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Reply from Ecutesting

Hi Kirit, Thank you for your 5 star feedback, our customer service is important to us. Regards Karen

Rated 5 out of 5 stars

Excellent service

Excellent service, fast turn around of the part and I was kept informed of the progress.
The price for the repair was good too.
I would definitely use this company again.

August 6, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi There, Thank you for your fantastic feedback. Regards Karen

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Communication excellent.
Problem fixed following 3 years of dealership not knowing how to fix it.
ECU testing, fixed the issue within 48 hours and was returned within 4 days in total. Excellent service. Cost was well worth it and a fraction of the price our dealership wanted to charge. If you are hesitating using this service. Please don't. Wish I knew about them 3 years ago. Would 100% recommend.

August 1, 2024
Unprompted review
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Reply from Ecutesting

Hi Eve, Thank you for leaving us such an awesome review. We are pleased to read that you are happy with our services, Regards Karen

Rated 5 out of 5 stars

Fault finders extraordinaire !

This is the way more businesses should be run. Exemplary service from start to finish from pickup to return. My problem had been solved where no one else was able to get to the bottom of it. As for cost…worth every penny. Communication was rapid and to the point and I was kept informed throughout the process. I recommend this company wholeheartedly and wish them continued success.

July 27, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Davy, Thank you for your kind words, our customer service is important to us and i am happy to read that you are pleased with our services, i will be sure to pass your comments onto the rest of the team. Regards Karen

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Very fast turn around. My abs now functions as it should. Saved me a lot of money and the hassle of buying a new pump. Highly recommended company. Thank you.

August 22, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Paul, Thank you for your 5 star review, i am pleased to hear that you are back on the road and that you are happy with our services. Regards Karen

Rated 5 out of 5 stars

Great service. Quick turnaround and reasonable pricing

We had a fault with a steering column on Alfa Romeo Mito. ECU testing sorted the fault out with a lifetime guarantee. Very easy booking system via their website. We were kept up to date with progress reports via emails and text messages. Quick turnaround time and reasonable pricing. Great service.

August 2, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Michael, Thank you for your fantastic feedback. We really appreciate it. Regards Karen

Rated 5 out of 5 stars

Grateful for thus company always on…

Grateful for thus company always on time and I can recommend them at all times.
MT MOTORS

August 15, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi MT Motors, Thank you for leaving us a 5 star review, i am pleased to read that you are happy with our services. We look forward to continuing doing business with you. Regards Karen

Rated 5 out of 5 stars

Brilliant service

Brilliant service, used several times.
Quick service with great comunication.

July 18, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Joe, Thank you for your kind review. We are pleased to read that you are happy with our services. Regards Karen

Rated 5 out of 5 stars

I have used these for a lot of jobs

I have used these for a lot of jobs, they are great, on time and simply great to deal with, great comms, every step they let you know.

August 5, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Mark, Thank you for your 5 star feedback it is greatly appreciated. Regards Karen

Rated 5 out of 5 stars

Excellent service

Excellent service . Collection organised repair swiftly carried out and returned within a week . No need to recode just simply plugged it straight back in .
Excellent would definitely use again .

July 15, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi,
Thank you for the top-rated review. It’s great to see that you are happy with our services, we strive to provide the best service possible.
Many thanks,
Lee

Rated 5 out of 5 stars

excellent service

very helpful. very quick service. kept me informed of progress. would highly recommend.

July 1, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi There, Thank you for your positive feedback, our customer service is important to us so it is refreshing to read you are happy with our services. Regards Karen

Rated 5 out of 5 stars

Took my focus cluster to them because I…

Took my focus cluster to them because I was having problems with my car they diagnosed the fault in the cluster and repaired it brilliant service highly recommended

July 24, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Gareth, Thank you for leaving us a 5 Star Review. Our customer service is important to us and we are pleased that you are happy. Regards Karen

Rated 4 out of 5 stars

All went according to plan

All went according to plan, would have liked an opportunity to discuss what the problem actually was with my TCM. But excellent result with 300miles into the renewed module

July 21, 2024
Unprompted review
Ecutesting logo

Reply from Ecutesting

Hi Js, Thank you for your positive feedback i am pleased that you are back on the road. Regards Karen

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