eDecks Reviews 

7,884
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and professional staff who guide them through the ordering process and ensure smooth transactions. Many people appreciate the prompt and efficient delivery service, often noting the helpfulness of the drivers and the careful handling of products. The products themselves, including decking and other items, are consistently described as being of good quality and value. However, some customers also noted issues with product quality, such as warped or knotty wood, flimsy fixings, or incorrect cuts and sizes. Additionally, some reviewers were not happy with delivery experiences, citing delays, lack of tracking information, uncommunicated delivery times, or drivers who were unhelpful or dumped items.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting promptness and helpful drivers.... See more

Product

Consumers generally express satisfaction with the product quality, often highlighting good value for money... See more

Quality

Customers consistently note positive experiences with quality, with many praising the good quality of wood... See more

Order

Clients share positive opinions on the ordering process, often highlighting its ease and efficiency, from... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful and efficient sales team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from start to finish great delivery driver who carried the wood around the back ! I had the 3.6mx3.6m reject decking kit with square handrails very happy with it my nephew put it togethe... See more

Rated 5 out of 5 stars

To update my review of 20th July after receiving some warped decking boards and I couldn’t finish the job. Customer services were in touch and sent out two extra boards that were as straight as a die... See more

Rated 5 out of 5 stars

i had a few phone calls to ask questions and the people were very polite and friendly, and helpful. They were professional and guided me through my order. I would recommend your company to anyone. I... See more

Rated 5 out of 5 stars

Searching for tantalised floor boards online I couldn’t find any locally ( Surrey). Edecks had exactly the right product at a reasonable price, delivered within a week. Purchase & delivery went with... See more



Company details

  1. Garden Center
  2. Building Materials Store
  3. Garden Building Supplier

About eDecks

Written by the company

eDecks - A Dependable Family Business.

Established for over 35 years, our family business in Yorkshire is built on a foundation of core principles: supplying customers with:

  • Exactly what they want.
  • Delivered promptly.
  • At unbeatable prices.

Our exceptional team of staff has embraced these principles and is eager to demonstrate that our success in Yorkshire can be replicated across the entire UK. As one of the leading online suppliers of decking, timber, and roofing in the UK, we take pride in offering high-quality products at unbeatable prices. With nationwide delivery right to your doorstep, we make it convenient for customers all over the UK.

These core principles have been instilled within our excellent team of staff who are excited to prove that what we do in Yorkshire can also be done throughout the UK.

We pride ourselves on being one of the largest online decking, timber and roofing supplier in the UK by offering quality products at unbeatable prices and delivered direct to your door anywhere in the UK.

Our decking ranges:
Choose from Softwoods, beautiful hardwoods, or Our Exclusive 'Realgroove' TM Composite range. Discover the perfect decking solution for Long-lasting durability..
View our decking In addition to our own high-quality range of fence panels, posts, and accessories, we also stock an extensive selection of garden buildings; from gazebos and pergolas to garden bars, and storage solutions for bins and logs. Our inventory further extends to a wide variety of building materials including bricks, blocks, sand, cement, paving, insulation and much more!

Fence Panel Ranges Garden Gazebos Beautiful Pergolas MDF Wall panelling

If you are looking for anything that isn't currently showing on our website, or would like help or advice, then please contact us on 0330 100 2530 and our experienced and friendly sales team will be more than happy to assist you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(7,884)

744 reviews in the last 12 months

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Rated 4 out of 5 stars

Decking kit 2.4 x 2.4 meters

The decking arrived on time but that's because I needed to pay £75 that's alot of money, for the delivery service on a certain date.
However when installing the decking kit using their product instructions left one decking panel too short. So we had to buy more decking and decking screws as we were about a third short. Very disappointing.

Update!!
Having spoken to edecks customer service last week. They agreed to arrange a decking board to be delivered tomorrow, and refund for the extra screws we purchased. The extra board has just been delivered at 8pm a day early. The delivery driver was very friendly. Thank you Edecks for resolving the problem.

June 8, 2026
Rated 5 out of 5 stars

Good value. Quality wood.

All the materials arrived as stated. No defects in the wood, which can be a problem when buying online. A couple of boards spare which is nice. Recommended!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer experience received

Excellent customer experience received. Happy to help and provide further information when requested. Kept informed following placing the order and items delivered in line with the expected delivery timescale. Delivery driver polite and helpful.

May 25, 2026
Rated 5 out of 5 stars

Incredible business…

Purchased a BBQ shelter and the delivery was excellent and very professional. The quality of the product is very impressive and would certainly purchase again from the business.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Really Impressed with everything start to finish

Ordered decking boards for a large area of my garden. First of all, the price was amazing compared to other comparable companies. The delivery was well
Communicated and very quick. Driver loaded boards ( over 100) where I asked and was really polite and friendly. The quality of the decking was top notch. Also ordered all the fixings and paint- everything to do the whole project and the outcome looks amazing. Really happy with everything start to finish and couldn’t recommend eDecks enough

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Good timber and rope ,delivery came a…

Good timber and rope ,delivery came a day ahead of schedule,polite driver the only poor thing was the free gift ,the 50ft expandable hose, appeared to be very cheap and light weight plastic and the hose had 3 leaks along it when I turned it on , maybe a replacement will work better .I will still continue to use edecks i have used you in the past and the timber has always been good thank you .

June 3, 2026
Rated 1 out of 5 stars

Poor Service

My order was only partially delivered, and it took more than two months of repeated follow-ups to receive the remaining parts. Once I began assembling the product, I discovered that two different sizes had been supplied, making it impossible to complete the build.

More than three months after placing the original order, the issue still remains unresolved.

This has been an extremely frustrating experience from start to finish, with one problem after another throughout the process. The lengthy delays, poor communication, and incorrect parts have caused significant inconvenience and additional expense, including having to pay a handyman twice.

Based on my experience, I would not recommend ordering from this company at all.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

great service

Very impressed with both the service and the products from eDecks. Ordering was straightforward, delivery was quick, and everything arrived in perfect condition. The quality of the decking materials exceeded expectations and the driver was friendly and helpful on arrival. Overall, a smooth experience from start to finish and I would happily recommend eDecks to others

May 20, 2026
Unprompted review

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