edel-optics.ie Reviews 

163
•
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Bought a pair off Prada sunglasses honestly there quality arrived well packaged in original case.Delivery is a bit long but i didn’t mind the wait some great deals to be had so will definitely be buyi... See more

Rated 4 out of 5 stars

Decent deal if you’re patient Bought the Ray-Ban RB3928 for €136 — great price. Pros: • Genuine Ray-Ban sunglasses with good quality and perfect fit. • Support was polite and tried to fix th... See more

Rated 2 out of 5 stars

Second time I've had a bad experience. This time, my delivery is 7 weeks. No sign, no refund, no help. Only "we're still trying to find where your product went" . It's irrelevant, it didn't get to me... See more

Company replied

Rated 5 out of 5 stars

I have ordered several Oakley sunglasses from Edel Optics and have never been let down. The price is almost always the best deal available and the product arrives on time and in perfect condition. I... See more

Company details

  1. Sunglasses Store
  2. Contact Lenses Supplier
  3. Glasses Store

Written by the company

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Contact info

3.8

Great

TrustScore 4 out of 5

163 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 month

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3.8

All reviews

(163)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

No response from customer service

My order never arrived and was returned to sender for some reason and despite multiple attempts to contact support I never once received a reply from them. Non of content customer service from these guys so use another website that has proper customer support these guys don't even have the courtesy to reply to their customers.

I'm currently still awaiting the refund too.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent value, smooth delivery, would use Edel-optics again

Bought Dolce and Gabanna sunglasses as a present for someone. The price was excellent 40% below the retail price in shops in Ireland. The delivery was smooth and quick and easy to follow the shipping online. The glasses came in a D&G box with two types of glasses case inside. Very nicely presented. I would definitely use Edel-optics again.

March 14, 2025
Rated 1 out of 5 stars

Received faulty product, no answer from customer service

Made an order on the 5th of March. Received faulty product, glasses are completely crooked and cannot be used. They look like someone has used them before. Contacted customer service the same day I received the product via email. No response from them in 5 days. Called customer service on the 17th of March - again, no answer.

March 5, 2025
Unprompted review
Rated 2 out of 5 stars

An unfortunate experience with customer care...

I ordered a pair of sunglasses online a few days ago and input my card details so proceeded to purchase. I used this website based on the number of positive reviews and a assurance my order would be with me by the 10th March which is essential for me as I need them before a trip overseas on the 12th March. However, rather than getting an order confirmation, I received a request to submit a bank transfer online which was odd given I had selected card payment and already given my card details at check out. I completed the transfer which is slowing as completed on my end, but still showing a status of awaiting payment on my Edel-Optics Account. I called them just now and had a terrible interaction with a customer service representative who failed to give me any reassurance on my order. She said it would take up to 3 days for the bank transfer to process and there is nothing she can do - when I advised that there was no information on the possible 3 day processing period and advised I had sent proof of payment, she said there was nothing she could do repeatedly and then proceeded to hang up on me! Brutal customer service and no empathy or understanding to try to find a solution to a problem to expedite the matter or offer express post once the payment is processed to prevent further delay. I only hope someone reads this in customer care and takes a more helpful and sensible approach to getting these glasses to me inside the date time I was advised.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic value over all other competitors

Well I found the site through a Google search for a particular pair of Ray-Ban sunglasses and with the being so discounted Vs everyone else I was sceptical, however, flawless service, excellent communication throughout delivery and excellent product. Will definitely be using going forward.

October 18, 2024

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