Sam Cooper was very helpful and polite made Us feel relaxed and explained how everything worked to make easier to understand how mobility walker worked top bloke
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Hi, visited the Eden Mobility Bolton branch yesterday…..what a refreshing experience! Georgina was so helpful & welcoming, she made us both feel at ease, explaining & demonstrating the numerous... See more
Company replied
Called in to Eden in Bolton to enquire about a foldable motorbility scooter for my husband. Liz has great knowledge. Liz listened to his nwith needs then showed us which was suitable for him. We will... See more
Company replied
I cannot thank Georgina at Eden Bolton enough for her incredible help. My mum has been struggling with disability issues, and Georgina went above and beyond to make everything easier for us. She provi... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Newport Street 36, BL1 1NB, Bolton, England, United Kingdom
- 01204 800484
4.8
Excellent
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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The staff treated me very well and i…
The staff treated me very well and i cant complain about the service i recived
September 18, 2025
Unprompted review
Reply from Eden Mobility - Bolton
Thank you so much for your kind words! We're truly grateful for your feedback and delighted to hear that our staff treated you well. Providing excellent service is what we aim for every day, and it's wonderful to know we met your expectations. We appreciate your support and look forward to welcoming you again soon!
Warm regards,
Eden Mobility
I came looking for a scooter I was led…
I came looking for a scooter I was led through the process and looked after the whole time. I have recently had a crash once again Eunice and Liz have helped me to get back on the road.
September 19, 2025
Unprompted review
Reply from Eden Mobility - Bolton
Dear Bob,
Thank you for your feedback. We are pleased Eunice and Liz were able to assist you and ensure your continued mobility. Should you need further support, please feel free to contact us.
Kind regards,
The Eden Mobility Bolton Team
If I'm reviewing the Company then they…
If I'm reviewing the Company then they get 3* for the complete mess around with my scooter having me drive a broken scooter, but if I'm reviewing Eunice then she gets 5* she's brilliant any probs I've had with my scooter she's managed to sort out for me, Eden itself is okay but you can't ever go wrong with Eunice if you need any help or advice 😁 Lovely lovely Lady 😊
September 15, 2024
Unprompted review
Reply from Eden Mobility - Bolton
Hi Lesleý,
Thank you for your honest feedback. We're sorry to hear about the issues with your scooter and appreciate your patience. We're also really glad to hear Eunice has been such a great help — she truly is a star! We'll make sure your kind words reach her.
Warm regards,
The Eden Mobility Team
We traded in a scooter for a power…
We traded in a scooter for a power chair at the Bolton store and both Eunice and Lucy were amazing from start to finish. They helped us find the correct chair which is absolutely brilliant. They were kind and helpful and very patient. Would definitely recommend Eden Mobility
August 12, 2025
Unprompted review
Reply from Eden Mobility - Bolton
Hi Chris,
Thank you so much for your kind words and for taking the time to leave a review!
We’re thrilled to hear that Eunice and Lucy at our Bolton store provided such excellent support and helped you find the perfect power chair. We’re proud to have team members who go above and beyond to ensure our customers feel confident and cared for throughout their journey.
Your recommendation means a lot to us, and we’re so glad you’re happy with your new chair. If you ever need anything else, we’re just a call away.
Wishing you all the best,
The Eden Mobility Team
I call into the Bolton office every…
I call into the Bolton office every Wednesday for my coffee and chat and Eunice has got to be by far the kindest helpful person not just to me but to all customers when I see other staff in the shop they are no where near as helpful and informational as Eunice is and she is a credit to the Eden company
August 13, 2025
Unprompted review
Reply from Eden Mobility - Bolton
Hi Joe,
Thank you so much for your kind words! We're delighted to hear how much you enjoy your visits to our Bolton office. Eunice truly is a star, and we’re proud to have her on the team. Your feedback means a lot and will be shared with her.
Looking forward to seeing you again soon!
The Eden Mobility Team
Review
Eunice was very polite when entering the shop. She was very helpful supportive and very kind. Went through everything thorough. Made me feel veey comfortable in a chair
August 8, 2025
Unprompted review
Reply from Eden Mobility - Bolton
Hi Emma,
Thank you so much for your lovely review! We’re so pleased to hear that Eunice made you feel comfortable and supported during your visit. Her kindness and attention to detail truly make a difference, and we’re delighted she was able to help you so thoroughly.
We’ll be sure to pass on your kind words to Eunice — they’ll mean a lot to her!
Warm regards,
The Eden Mobility Team
Eunice is a gem!
Eunice is a wonderful lady who helped my partner to arrange a visit for a power chair, as well as finding an appropriate walking stick in a pinch to help him get around. She is the most cheerful and most helpful member of staff I have come across and very welcoming.
August 8, 2025
Unprompted review
Reply from Eden Mobility - Bolton
Hi Daniel,
Thank you so much for your kind words! We're absolutely delighted to hear that Eunice was able to assist your partner so thoughtfully and efficiently. She truly is a gem, and we’re proud to have her on our team. Your feedback means a lot to us, and we’ll be sure to pass on your lovely comments to Eunice — it will make her day!
If there's anything more we can do to support you or your partner, please don’t hesitate to reach out.
Warm regards,
The Eden Mobility Team
helpfulness personified
I wanted to go to the Bolton Store on Newport St, Bolton and I told my son that I hoped the young woman who had served me several times with 2 Rollators, a bed and various other bits and pieces would still be there. She is and was just as helpful and pleasant as she always was. I wish all assistants were as good as she is. Her name is Eunice and I cannot praise her enough
August 7, 2025
Unprompted review
Reply from Eden Mobility - Bolton
Dear Eileen,
Thank you so much for your wonderful message. We’re truly touched by your kind words about Eunice—she’s a valued member of our team, and it’s lovely to hear how much her care and consistency have meant to you over the years. We’ll be sure to pass on your praise, which will mean the world to her.
You’re always welcome at our Bolton store, and we look forward to seeing you again soon.
Warmest regards,
The Eden Mobility Team
Staff at this specific store excellent
Staff at this specific store excellent. Good humoured customer care. Empathy and care. Efficient and friendly. My requirements quickly understood and dealt with. Well done ladies !
August 6, 2025
Unprompted review
Reply from Eden Mobility - Bolton
Hi Delia,
Thank you so much for your kind words! We’re delighted to hear that the team at your local store provided such excellent, empathetic, and good-humoured care. It’s wonderful to know your needs were understood and met so efficiently. We’ll be sure to pass on your lovely feedback to the ladies — they’ll be thrilled!
Warm regards,
The Eden Mobility Team
Very disappointed
Went into Eden Mobility, treated excellently by on site staff member, ordered and paid for new steering wheel forks for our Eden wheelchair, told it would be a couple of days to arrive, over a week later heard nothing, called store and after a million questions told they would ring back, not heard a thing.
I know things go wrong at times but how about a little customer service
June 14, 2025
Unprompted review
Lovely member of staff at Bolton
I came into the Bolton branch wanting some replacement parts for my wheelchair as the pavements are absolutely shocking and have broken part of an older wheelchair on an uneven paver. The lady we spoke with was Eunice and I can't praise her enough. She was super helpful and a pleasure to talk to. A real credit to your company.
June 6, 2025
Unprompted review
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