I went to Eden to have a look at different wheelchair options as my mobility has been getting worse. Very friendly staff Laura showed me all the different chairs and let me try them all out. She was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came in with a friend and had a lovely experience with Laura and Lucie. They were so warm and bright and helpful. They told us about the coffee morning on a Friday and I'll definitely be going. These... See more
Company replied
Good morning I misplaced the review card otherwise I would of been on 2weeks ago. Just a casual call in to ask advice on a perching chair. I Met the lovely,friendly,bubbly personality of Rachel. I th... See more
Company replied
Only went to have a browse in order to help my mobility whilst on little journeys & holidays. Ended up driving away with just what I was looking for. What friendly helpful ladies that Lucie & Laura ar... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Henshaw Street 22-24, OL1 3AA, Oldham, England, United Kingdom
- 0161 393 4597
4.9
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rachel was absolutely brilliant
Rachel was absolutely brilliant with me and my dad! The service was absolutely amazing as well! Free brew in the morning as well! Absolutely brilliant, would recommend to absolutely everyone who asks.
June 19, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.
Warm regards,
Eden Mobility
Rachel the star.
Having recently visited the Oldham store we can highly recommend Rachel, she is very polite and knowledgeable about the products in store. If you are after anything to do with mobility pop in store and see her. 5 ⭐⭐⭐⭐⭐ from us.
June 12, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.
Warm regards,
Eden Mobility
Rachel has been very helpful
Rachel has been very helpful. I was looking for a walking stick and found one that was right for me Brilliant 👍
June 17, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your lovely feedback! We’re really pleased to hear that Rachel was able to help you find the perfect walking stick. She’ll be delighted to know she made your visit such a positive experience.
We hope your new walking stick serves you well, and if you ever need anything else, we’re always here to help!
Warm regards,
Eden Mobility
Reply from Eden Mobility - Oldham
Thank you for your kind feedback! We’re so pleased to hear that Rachel provided such polite and helpful service during your visit.
Your lovely comments mean a lot to us, and we’ll be sure to pass them on to Rachel—she’ll be delighted to hear them!
Warm regards,
Eden Mobility
Came in for a brew and left with a new…
Came in for a brew and left with a new Latics blue machine. Thanks for the happy way the transaction was conducted. Rachel was very pleasant and could sell snow to the eskimos
June 13, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for this brilliant review! We love that a quick stop for a brew turned into you heading home with your new Latics blue machine—what a great result!
It’s wonderful to hear that Rachel made the whole experience so enjoyable. We’ll be sure to pass on your kind words (and we have to agree—she does have a special talent!).
We really appreciate your support and hope you enjoy your new scooter. If you ever fancy another brew, you know where we are!
Warm regards,
Eden Mobility
Because Lucy and deadhead are fantastic…
Because Lucy and deadhead are fantastic dale persons the walk u through step by step
June 10, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your kind words!
Providing clear, supportive guidance is exactly what we aim for, and it’s great to know they made your experience a positive one.
We’ll be sure to pass on your lovely feedback—they’ll really appreciate it!
Warm regards,
Eden Mobility
Reply from Eden Mobility - Oldham
Thank you for your review — it really means a lot to us and the whole team. We truly appreciate your support and hope to see you again soon.
Warm regards,
Eden Mobility
Lucie and Rachel put me on the right…
Lucie and Rachel put me on the right path to what I needed in buying a mobility scooter,afraid this is all new to me but was put at my ease.thankyou.
June 2, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for your review — it really means a lot to us and the whole team. We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
Eden Mobility
Lucie and Rachel are always so lovely…
Lucie and Rachel are always so lovely to come and see, they are always here if I need anything and always pleasant to see
June 5, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for your review — it really means a lot to us and the whole team. We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
Eden Mobility
Reply from Eden Mobility - Oldham
Thank you so much for your kind words — we’re thrilled to hear you received excellent service and rated us 10/10. Feedback like this means a great deal to the whole team.
If you ever need anything else, we’re always here to help.
Warm regards,
Eden Mobility
Great experience
I had a great experience here. The service was amazing and a thank you to Lucie who was so knowledgeable and friendly and took the time to help me find what was right for what my grandma needed. I would definitely recommend this shop to anyone
May 29, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for sharing your experience. We’re delighted to hear that Lucie was able to support you so well during your visit. Her knowledge, friendly approach, and willingness to take the time to understand exactly what your grandma needed are all qualities we’re incredibly proud of.
We truly appreciate your recommendation, and we’ll make sure your kind words are passed on to Lucie. It’s wonderful to know you had such a positive experience with us.
Warm regards,
Eden Mobility
Hi I called in to the eden mobility…
Hi I called in to the eden mobility shop on henshaw st oldham, today Monday 25th, the staff where amazing so helpful, they went out of their way to help, thank you sooo much ladies, we will definitely be back,
May 25, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for calling into our Henshaw Street, Oldham store and for taking the time to leave such kind feedback. We’re delighted to hear that our team made your visit such a positive experience.
The ladies will be thrilled to know how much you appreciated their help and the way they went out of their way to support you. Providing friendly, attentive service is something we take great pride in, and it’s wonderful to hear that it made a difference to your day.
Thank you again for your kind words — we truly appreciate them. We look forward to welcoming you back on your next visit.
Warm regards,
Eden Mobility
Friendly service
We were served by Rachel who was very friendly and efficient. She went out of her way to check for information that we needed to purchase our 97 year old mother a walker. Thank you Rachel for the friendly service.
May 19, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your lovely review. We’re delighted to hear that Rachel was able to assist you so warmly and efficiently. It’s wonderful to know she went the extra mile to make sure you had all the information needed to choose the right walker for your 97‑year‑old mother.
We truly appreciate your kind words, and we’ll be sure to pass your thanks on to Rachel. If there’s anything else you need, we’re always here to help.
Warm regards,
Eden Mobility
Rachel Oldham branch
Rachel at the Oldham branch was courteous provided information on products suited to my needs, excellent communication skills and not pushy, will defenitely call again to buy a scooter...Diane
May 15, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much, Diane, for your wonderful feedback. We're delighted to hear that Rachel at our Oldham branch provided courteous service, clear product information, and a comfortable, no‑pressure experience.
It’s great to know her communication skills helped you find options suited to your needs, and we truly appreciate you taking the time to share your experience.
We look forward to welcoming you back when you're ready to choose your scooter.
Warm regards,
Eden Mobility
Eden Mobility
I came into the Oldham shop today and was greated with a fabulous smile from Rachel. I came in enquiring about a walker for my mother in law. Rachel listened to what her needs where and gave me multiple options
She was very helpful and knowledgeable. Absolutely fabulous customer service, would highly recommend Eden Mobility.
May 15, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for sharing your experience. We’re delighted to hear that Rachel at our Oldham store greeted you so warmly and took the time to understand your mother‑in‑law’s needs. It’s wonderful that she could offer multiple suitable options. We truly appreciate your recommendation.
Warm regards,
Eden Mobility
Staff are extremely helpfull always…
Staff are extremely helpfull always helping my mum with her chair help to give advice friendly and concerning for the costumers also her colleague jodie
May 13, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much to the staff — you’re always incredibly helpful. You support my mum with her chair, offer great advice, and treat customers with real friendliness and care. A special thank‑you as well to Jodie for her kindness and support.
Warm regards,
Eden Mobility
Bodies was amazing first wee
Jodie was amazing first week, always lovely to visit Lucy and Rachel too.
May 13, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for your lovely feedback. Jodie was amazing during your first week, and it’s always a pleasure welcoming you back. Lucy and Rachel will be delighted to know you enjoy visiting them too. We truly appreciate your kind words.
Warm regards,
Eden Mobiltiy
Always welcome at Eden Lucie and Rachel…
Always welcome at Eden Lucie and Rachel are so lovely to everyone at Eden. Coffee morning’s are always full with lots of customers and the community A+
May 8, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for your lovely feedback. You’re always welcome at Eden, and it’s wonderful to hear how much you appreciate Lucie and Rachel.
Warm regards,
Eden Mobility
Lovely staff
Called in Eden today to enquire about a canopy for my scooter. Rachel dealt with me and she was really efficient, friendly and easy to chat with. I've also dealt with Lucy, who was a great help with picking my scooter. Thanks to these two ladies I'm getting to places in comfort.
April 28, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for sharing this. We’re really pleased to hear that Rachel was so efficient and easy to chat with, and that Lucy helped you find the right scooter. It’s great to know you’re now getting around in comfort. We’ll make sure both of them see your lovely feedback.
Warm regards,
Eden Mobility
Rachel was extremely helpful and was…
Rachel was extremely helpful and was extremely friendly. Would definitely recommend Eden
April 28, 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much, Rachel! I’m really glad you found the experience helpful and friendly. We truly appreciate your recommendation of Eden.
Warm regards,
Eden Mobility
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.