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Eden Mobility - Oldham Reviews 

142
TrustScore 5 out of 5

4.9

Henshaw Street 22-24, OL1 3AA Oldham, England, GB


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Rated 5 out of 5 stars

I went to Eden to have a look at different wheelchair options as my mobility has been getting worse. Very friendly staff Laura showed me all the different chairs and let me try them all out. She was... See more

Company replied

Rated 5 out of 5 stars

Accompanied my aunt to purchase her second walker from here today and was served by the lovely Rachel. Great service again and very thorough. Made my aunty feel at ease and explained all the functi... See more

Company replied

Rated 5 out of 5 stars

Good morning I misplaced the review card otherwise I would of been on 2weeks ago. Just a casual call in to ask advice on a perching chair. I Met the lovely,friendly,bubbly personality of Rachel. I th... See more

Company replied

Rated 5 out of 5 stars

Came in with a friend and had a lovely experience with Laura and Lucie. They were so warm and bright and helpful. They told us about the coffee morning on a Friday and I'll definitely be going. These... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Contact info

  • Henshaw Street 22-24, OL1 3AA, Oldham, England, United Kingdom

  • 0161 393 4597

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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4.9

All reviews

(142)

1,377 reviews in the last 12 months

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Rated 5 out of 5 stars

Mobility Scooter

We went to Eden Mobility in Oldham to have a look at mobility scooters for my husband. Lucie at Eden Mobility was fantastic. She was extremely knowledgeable about the scooters & her customer service was excellent suffice to say we bought a scooter from them

May 24, 2025
Unprompted review
Eden Mobility - Oldham logo

Reply from Eden Mobility - Oldham

Thank you for your kind words. It's great to hear such wonderful feedback on the service you received from Lucie.

Rated 5 out of 5 stars

A great experience!

Visited the showroom & was received by the wonderful Lucie! Lucie has great product knowledge & advised me about a rollator & illustrated safety aspects. Lucie has a pleasant, cheerful disposition & her patience & sunny personsality made me feel at ease immediately & she more than met my expectations. I could tell my her “regulars” who visited the store while I was there how highly regarded & respected she is. A very friendly, lovely lady who gets full marks from me (…& I love my new rollator 😀) 🏅

May 27, 2025
Unprompted review
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Reply from Eden Mobility - Oldham

Lucie is a well regarded member of the team also! I'm sure Lucie appreciates your kind words. Thank you for such wonderful feedback.

Rated 5 out of 5 stars

Lucie

Lucie, goes above and beyond to help you. We've been a few times and Lucie has always done everything in her power to help find a solution when we've struggled with the chair we have for my dad. Lucie is a credit to the store and deserves a raise for her hard work.

May 20, 2025
Unprompted review
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Reply from Eden Mobility - Oldham

We are thrilled Lucie has been able to assist you in such a positive way. Its great to hear such positive feedback. Thank you.

Rated 5 out of 5 stars

Fabulous Shop

Went in the shop earlier today to buy my mum a wheelchair. We walked in and there was a coffee morning taking place with a group of people with mobility issues what a fabulous thing to do to get people together.
Lucie was very helpful went above and beyond and we was very satisfied with our purchase and the customer service was 100%

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I went to the Oldham branch as it’s…

I went to the Oldham branch as it’s closest to me. I was extremely nervous as I have a large number of health issues but as soon as I got into the store I was greeted by the store manager a lovely young lady called Lucie. She instantly put my mind at ease & made me feel valued & visible as I explained my health needs. Lucie is incredibly supportive & person centred she made me feel safe & important all the time that I was with her in the store discussing my specific situation & most importantly I did not feel rushed at all. She was so patient with me & I was there for quite a long time.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience at Eden…

Had a great experience at Eden Mobility. Lucie was great and helped us find the best option for my Gran. Such lovely service, lucie is amazing!

May 6, 2025
Unprompted review
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Reply from Eden Mobility - Oldham

Thank you for your feedback, Millie! We’re glad you had a great experience with us during your visit. We agree, Lucie is amazing! She always delivers an outstanding service to anyone she meets, and we will share your feedback with her. Lucie and the rest of the Eden Mobility team look forward to your next visit.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

Lucie

Lucie
Has been absolutely brilliant in keeping me informed of products which may suit my needs
She is an absolute credit to the company.. Colin

May 7, 2025
Unprompted review
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Reply from Eden Mobility - Oldham

Thank you for your feedback, Colin! Lucie and the rest of the Eden Mobility team always strive to deliver great service. We will be happy to share your kind words with her.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

My daughter is 18 and i was stuggling…

My daughter is 18 and i was stuggling with my daughters sensory issues and finding something that was not going to stick all over my house and the texture has to be just right. Lucie recommended the stress/hand mobiltiy balls that she could just hold and squeeze in her pocket, they have become a life saver while we are out to calm nerves and anxiety now my daughter goes to vist lucie before collage and even pops in sometime for coffee morning so she can have a treat as lucie always gets something she likes. My daughter doesnt like alot of people but lucie always makes her feel calm and relaxed and and is someone to talk to when needed or lonely thanks lucie great job x

April 1, 2025
Unprompted review
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Reply from Eden Mobility - Oldham

Thank you for your feedback, Kelly! We're pleased that we were able to help you find something to help calm your daughter's nerves and anxiety. We understand that it can be difficult to find the right thing. It's also lovely to hear that your daughter is frequently visiting Lucie and attending the coffee mornings. Lucie will appreciate your kind words. We will make sure to pass them on to her.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

I recently called into the shop to…

I recently called into the shop to purchase something for my Aunt.
I was greeted by a lovely lady called Lucie who advised me on the best item to purchase, She was very friendly and professional. There was, what seemed like a coffee morning going on and people were sat chatting and laughing. I was invited to stay for a coffee and biscuits, I decided to take up the offer. I spoke to a few of the customers who praised Lucie and Martin who go up and beyond for their customers. The atmosphere was buzzing and it was so lovely to see these customers, who probably don't get out much having fun and talking to like minded people. I can't praise Lucie and Martin enough, these are two dedicated staff who genuinely care for their customers. It was brilliant. 10/10 well done 👏

April 11, 2025
Unprompted review
Eden Mobility - Oldham logo

Reply from Eden Mobility - Oldham

Thank you for your kind words, we’re glad our team were friendly and professional during your visit and thank you for stopping by for one of our Coffee Mornings. We hope to see you again soon.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

Lucie is caring and kind

Lucie is caring and kind, we had a wonderful experience we was only walking by the store and she was at the door, mum’s walking stick was making an odd noise when it hit the floor and Lucie offered to tighten it up for her. She invited us to coffee mornings the next day and showed us some photographs of what she called coffee sippers enjoying a gathering, I brought mum the next day we bought some washable bed pads. Mum said she’d had a great time and would like to attend future coffee mornings.

April 10, 2025
Unprompted review
Eden Mobility - Oldham logo

Reply from Eden Mobility - Oldham

Thank you for your feedback, Vicky. Lucie is fantastic at helping anyone out no matter what it is, We’re glad she has been able to help you out during your visit and we hope to see you back for another cuppa in the future.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

Walking stick…

Hi good morning I would to leave a review for a item I bought in oldham yesterday a nice lady and gentlemen served me and they looked after me as I have dementia they were very understanding Bernard

April 11, 2025
Unprompted review
Eden Mobility - Oldham logo

Reply from Eden Mobility - Oldham

Thank you for your feedback Bernard, we're glad our team has been able to help you out. We hope you enjoy your new product!

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

A good customer service

I am very happy with my shopping today at this place with helps from Lucie Donnelly and her colleague. Awesome job! Well done to both of you. Thank you.

April 8, 2025
Unprompted review
Eden Mobility - Oldham logo

Reply from Eden Mobility - Oldham

Thank you for the great feedback, we're glad our team has been able to help you. Lucie and the rest of the Eden Mobility team look forward to your next visit.

Kind regards,
Eden Mobility.

Rated 5 out of 5 stars

Great customer service

Spoke with Lucie at the Oldham branch looking for a mobility scooter for my mum. Lucie was really helpful and knowledgeable about the different scooters. We were looking for one that would go in the boot we had one in mind but after Lucie went through it with us decided it was too heavy we looked at a lightweight one and one that was on sale mum tried both and picked the one on sale one Happy mum. Thanks to Lucie for looking after us great customer service

March 25, 2025
Unprompted review
Eden Mobility - Oldham logo

Reply from Eden Mobility - Oldham

Hi Gary, thank you for taking the time to leave us a review! We'll be sure to pass the message on to Lucie, who will be delighted to hear your feedback. Thank you for choosing Eden Mobility and we hope your mum enjoys getting out on her new scooter.

Rated 1 out of 5 stars

Absolutely disgraceful company last…

Absolutely disgraceful company last year I phoned regarding a power wheelchair I was told they would bring two out for us to try out he turned up with one wheelchair that had no battery pack and was asking for a £200 deposit there and then for something we can't even try out.
. Last week my next door neighbour past away the week before she passed they payed eden £3.500 for a stair lift its been used once. Today my grieving neighbour came round to tell me eden will only give him £500 for them to take it back. Disgraceful company and should be ashamed for praying on the disabled.

February 26, 2025
Unprompted review
Eden Mobility - Oldham logo

Reply from Eden Mobility - Oldham

Hi Bryan, we're very sorry to hear about the problems you had with your visit from Eden Mobility - This isn't normal practice and we will look into this further from our side, as we pride ourselves on our customer service. Kind regards.

Rated 5 out of 5 stars

Excellent online presence

Excellent online presence. Really user friendly website. Fantastic value for money is offered across a great range of useful products. I would highly recommend this service to a friend. 10/10.

January 31, 2025
Unprompted review
Eden Mobility - Oldham logo

Reply from Eden Mobility - Oldham

Hi Debra, Thank you for leaving us a review and for such great feedback. We've been working hard on the website so its lovely to hear how happy you are with your online order!

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