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Eden Mobility - Portsmouth Reviews 

45
TrustScore 4.5 out of 5

4.7

London Road 81E, PO2 0BH Portsmouth, North End, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited Portsmouth shop last week. I found Rebecca & Steph there and they were incredibly helpful, with nothing too much trouble. I ended up with a great scooter that is perfect for my needs. I could... See more

Company replied

Rated 5 out of 5 stars

Ann white After being completely let down and confused by two other mobility dealers in Portsmouth, walking into Eden Mobility Portsmouth was the best decision I ever made.I spent a few hours in t... See more

Company replied

Rated 5 out of 5 stars

Ryan was absolutely brilliant, very polite,listened to what we were looking for. He explained about refurbished and brand new including insurance. Told us about the offers that was on,one being the sa... See more

Company replied

Rated 5 out of 5 stars

I made several calls to discuss options. I spoke to John who was so helpful. He talked me through options and then made an appointment for me at my nearest store. When I arrived Ryan was expecting me.... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Contact info

  • London Road 81E, PO2 0BH, Portsmouth, North End, United Kingdom

  • 023 9200 9965

4.7

Excellent

TrustScore 4.5 out of 5

45 reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(45)

1,418 reviews in the last 12 months

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Rated 5 out of 5 stars

Ryan was very helpful.

Ryan was very helpful, and knowledgeable, would certainly recommend a visit.

October 27, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Thanks so much for the lovely feedback!

We’re thrilled to hear Ryan made such a positive impression—his knowledge and helpfulness are exactly what we aim for. Your recommendation means a lot, and we hope to welcome you back again soon!
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Ryan was very helpful to listen to and…

Ryan was very helpful to listen to and understand how you apply for mobility scooter and very helpful

October 3, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Thank you for your lovely feedback! We're so pleased to hear that Ryan was helpful and made the process of applying for a mobility scooter clear and easy to understand. We'll be sure to pass on your kind words — they’ll mean a lot to him!
Warm regards,
Eden Mobility

Rated 4 out of 5 stars

The Eden Mobility are one of the best in the business.

As soon as I showed an interest in the mobility scooters a friendly assistant came over and asked if I needed some help with the products, I said yes and we got to talking which put me at ease, I offered a brief outline of my circumstances and looked around for a more comfortable Mobility scooter as the one I have is not so comfy, the Lady assistant called to her colleague and gave details of what I was looking for, once we had established that I was able to go for a brief trial run to get the feel of it and was satisfied to go ahead with the plan, I paid £500 deposit and agreed I would collect in a couple of weeks when a rain cover would have hopefully been available, I was very happy with the service given, many thanks.

October 1, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Thank you so much for sharing your experience—it’s wonderful to hear how well you were looked after!

It sounds like the team went above and beyond to make you feel comfortable and supported, especially by taking the time to understand your needs and arranging a trial run. That kind of attentive, personalized service can make all the difference, especially when choosing something as important as a mobility scooter.

Wishing you many smooth and comfy rides ahead!
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Ryan was very pleasant and worked well…

Ryan was very pleasant and worked well with us amazing job

October 13, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Ryan clearly made a great impression with his pleasant manner and teamwork. It’s always reassuring when someone takes the time to work with you thoughtfully and professionally. Sounds like he did an amazing job—thanks for sharing your experience!
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Old manual wheelchair was getting too…

Old manual wheelchair was getting too heavy and difficult for either of us to manhandle. Ryan at
Portsmouth branch helped us to choose something lighter and took the time to show us various models. Nothing was too much trouble, thanks for your help and support.

September 19, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Dear Stephen,

Thank you for sharing your experience. We’re so pleased Ryan was able to help you find a lighter wheelchair and took the time to show you different options. Your comfort and satisfaction mean a lot to us. If you need any further assistance or advice, please don’t hesitate to get in touch.

Best wishes,
The Eden Mobility Team

Rated 5 out of 5 stars

Could not have asked for a better experience

I made several calls to discuss options. I spoke to John who was so helpful. He talked me through options and then made an appointment for me at my nearest store. When I arrived Ryan was expecting me. He explained everything about the mobility scooter I like. Demonstrated how it worked and then gave me an opportunity to try for myself. The experience was really helpful in allowing me to make the correct choice. Others came into shop when I was there and Ryan was as helpful, diligent and respectful with everyone whether purchasing, trying items or just enquiring.

September 4, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Hi Gina,

Thank you so much for your kind words! We're really glad John and Ryan were able to support you throughout your experience, from your initial call to your visit in-store. It’s great to hear that Ryan made you feel confident in your choice and was consistently helpful with everyone who came in.

We truly appreciate your feedback and hope you enjoy your new scooter!

Warm regards,
Eden Mobility Team

Rated 5 out of 5 stars

Purchase of rollator

Ryan was extremely knowledgeable and helpful with the purchase of a rollator. We tried various models and he set them up so they were the right height. He demonstrated how to collapse it and how to manage at kerbside. It was a painless process

August 27, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Here’s a warm and professional response you can use for Jane Essery’s review:

Hi Jane,

Thank you so much for your kind feedback! We’re delighted to hear that Ryan was able to support you so thoroughly during your visit. It’s great to know he took the time to help you find the right rollator, set it up properly, and demonstrate how to use it confidently.

We’re so pleased the process felt smooth and stress-free for you. If you need anything else, we’re always here to help!

Warm regards,
The Eden Mobility Team

Rated 5 out of 5 stars

Fold up scooter

Ryan was extremely helpful in the Portsmouth branch and made the whole buying so straightforward. Everything was explained in detail and Ryan even helped us put the buggy into our car.

July 31, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Hi Paul,

Thanks for the great feedback! We're so pleased Ryan made your visit to our Portsmouth branch easy and helpful. Enjoy your new fold-up scooter, and let us know if you need anything else!

Best wishes,
The Eden Mobility Team

Rated 5 out of 5 stars

Great service thank you for making my…

Great service thank you for making my shop easy

July 16, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Hi George,
Thanks for your review! we're so glad you found it easy to shop in our store!
You know where we are for any of your mobility needs.

Thanks,
The Eden Mobility Team

Rated 5 out of 5 stars

Ryan was amazing 1st time round with…

Ryan was amazing 1st time round with the sale of an arm chair my aunt brought from the store around two months ago forgot to put review on sorry so here goes great service chair is lovely and comfortable lovely plum colour today came in for a shopping trolly with seat again Ryan super help ful would definitely come back thank you excellent service

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased an Air Pro powerchair from…

Purchased an Air Pro powerchair from Ryan in Portsmouth. Been out and about getting used to it. Happy to be mobile again

May 2, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

It's great to hear you're happy with your purchase. Thanks for the great feedback.

Rated 1 out of 5 stars

I left a one star review,,

I left a one star review,,, baltenedly been ignored and also taken down!!! Slow staff! No managers! No reply to any brake down serives complaints thay clam to have! Even know we have receipts to say thay have fixed the problem!!! £3.500 out of pocket! And the only reply is to delete my complaint????

May 21, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Hi Simon, Due to Trustpilot's rules we cannot delete a review, no matter the star rating. We're very sorry to hear about the issues you have experienced with the service you have received. It appears that a refund has been issued in relation to the works needed on your mobility scooter, and we hope this has helped to resolve the matter. Please accept our sincere apologies for the inconvenience this has caused you. Kind regards.

Rated 5 out of 5 stars

Ryan was so helpful

Ryan was so helpful following an experience I had with another company for the same item required.
Would recommend Eden and Ryan for all my requirements now.

May 20, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

We're so glad Ryan was able to help you. We look forward to seeing you again.

Rated 5 out of 5 stars

Eden Mobility, London road portsmouth

The staff in this shop are extremely kind,considerate,friendly and helpful. They are a credit to the company.

May 7, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Thank you for your feedback, we’re glad you found our service friendly and helpful. We always strive to deliver great service.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

Genuinely great customer service

Genuinely great customer service, I went in with my mum and was guided and helped through every step and then some !, 10/10 would recommend.

February 25, 2025
Unprompted review
Eden Mobility - Portsmouth logo

Reply from Eden Mobility - Portsmouth

Thank you for your kind words Ashley, we're glad our team have been able to assist you.

Kind regards,
Eden Mobility

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