We brought our elderly mother into the Scunthorpe shop to look at some walking aids which she had been reluctant to get. Lovely shop and a really friendly young man assisted mum with what she needed.... See more
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Absolutely brilliant service by the lovely and very helpful Sarah today 13/08/26 purchased my very first power chair the Eden Astrolite. Felt totally at ease and made sure that it was the right one fo... See more
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Amanda was very helpful choosing which rollator would be best suited for my wife, offering guidance without any pressure to purchase one. After thinking it over for a couple days we chose a carbon one... See more
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We are 1st time Wheelchair users without any prior knowledge, we were taken through the process step by step by Nick Davay who let us move at our own pace trying and looking at your choices. We ended... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Brigg Road Unit 2, DN15 6TZ, Scunthorpe, England, United Kingdom
- 01724 700 209
4.5
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Excellent and friendly customer service
Having used Eden in scunthorpe on a couple of occasions I wanted to thank the team especially Diane
The team there are very helpful and friendly well informed and understanding
I visited with my father and needs to find equipment to ease his transition into his late years Diane helped with no fuss and helped guide us through his requirements
Thank you so much !!!!!
April 10, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for sharing your experience. We’re delighted to hear that Diane and the Scunthorpe team were able to support you and your father with such understanding and care. Helping customers find the right equipment for life’s later stages is something we take great pride in, and it’s wonderful to know Diane made the process smooth and reassuring. Your kind words mean a lot to the whole team.
Warm regards,
Eden Mobility
Sarah couldn't have been more helpful
Sarah couldn't have been more helpful. She guided us through the options and answered all our questions clearly and fully. Her cheerful attitude on a quiet and grey Bank holiday Monday did her great credit. Well done!
John and Lynn
April 6, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you, John and Lynn, for taking the time to share such lovely feedback. We’re delighted to hear that Sarah was able to guide you through all the options clearly and helpfully. Her cheerful attitude — especially on a quiet, grey Bank Holiday — truly reflects her commitment to great customer care.
We’re so pleased she made your visit a positive one. Well done to Sarah, and thank you both for choosing us.
Warm regards,
Eden Mobility
Found the walking stick that l was…
Found the walking stick that l was looking for and Diane was helpful and polite and friendly everything in the store was displayed well
April 4, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for your lovely review. We’re so pleased you found the walking stick you were looking for, and it’s wonderful to hear that Diane was helpful, polite, and friendly throughout your visit. We’re also glad you found the store well presented. Your feedback means a lot to us.
Warm regards,
Eden Mobility
Very efficient service
We were looking for a newer mobility scooter for my wife’s uncle. Online we saw the ideal scooter but it was in Stockport and we are in Scunthorpe. Diane arranged everything and we bought it before seeing it as it looked brand new. Very efficient service which I would highly recommend.
March 27, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for sharing your experience. We’re delighted to hear that Diane was able to arrange everything so smoothly for you, especially with the scooter being all the way in Stockport. It’s wonderful to know it arrived just as expected and looking brand new. We really appreciate your recommendation — efficient, helpful service is exactly what we aim for.
Warm regards,
Eden Mobility
From the moment we entered the store we…
From the moment we entered the store we was made so welcome by a polite young lady called Sarah Tochey, she made us feel so welcome. We only was making enquiries to see if you sell suction grab bars for the shower, and yes you did. I have just had a shoulder replacenent and wanted this item to give me a bit of reassurance in the shower, Sarah could of not been more helpful. We was soon sorted and on our way, nothing was too much trouble.
March 6, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for sharing your experience. It’s wonderful to hear that Sarah made you feel so welcome from the moment you arrived. We’re delighted she was able to help you find exactly what you needed, especially at a time when a little extra reassurance in the shower makes all the difference after your shoulder replacement.
Your kind words about Sarah’s politeness, care, and willingness to go the extra mile mean a great deal. We’re proud to have her on our team, and we’ll be sure to pass along your lovely feedback.
Wishing you a smooth and comfortable recovery. If there’s ever anything more we can do to help, we’re always here.
Warm regards,
Eden Mobility
Would recommend
Helpful and friendly gentleman, gave advice with no pressure or hard sell. Offered reassuring aftersales info. Very positive experience, would recommend.
February 12, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for your kind words. It was a pleasure helping you, and I’m really glad you felt comfortable and never pressured. I’m always here if you need anything after your purchase, so don’t hesitate to get in touch. I appreciate the recommendation and I’m delighted you had such a positive experience.
Warm regards,
Eden Mobility
Thank you Eden Mobility.
Spent a relaxing morning in Eden mobility Scunthorpe today. Was looking for a new dual recliner and mobility scooter with captains seat. Nick didn't rush me. Advised me to try multiple chairs. To get the right height and comfort. Plugging plugs in and then on to the next chair. !! Giving great advice and knowledge all the time.
Also helped me find a great scooter just what I was looking for.
I cannot thank him enough for his help and expertise. Know where I'll be heading for any more of my mobility needs. Well stocked shop. Great service.
February 10, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for your wonderful review. We’re delighted to hear that you had such a relaxing and positive experience at Eden Mobility Scunthorpe. Nick will be thrilled to know his patience, knowledge, and support made such a difference while you tried out the chairs and found the perfect scooter.
We’re proud to have a well‑stocked shop and a team who genuinely care about helping customers find exactly what they need. It means a lot that you’d choose us again for your future mobility needs.
Thank you once again for your kind words and for taking the time to share your experience.
Warm regards,
Eden Mobility
Absolutely terrible customer service
Bought an Acorn stairlift in Dec 25, last week 6th Feb it broke and wouldn't go all the way to top unless it was turned off and then on again. We were told it was probably a battery charging fault, so we left it charging all weekend and it still doesn't work properly.
The biggest mobility retailer said they can't get anyone round to fix it for 8 days.
This is absolutely disgusting customer service. They're happy to take your money quick enough!!
UPDATE
We received a phone call from Steve, the service Manager on Thursday evening. He apologised profusely and said an engineer would be with us next working day. Friday morning at half past 8, the engineer arrived and fixed the fault in 20 minutes.
We feel that if we hadn't raised this issue by writing a 1 star review , we would still be waiting. However many thanks to Steve for getting it sorted.
We have now uprated the review to a 3 star.
February 10, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for your review. Our service department will be reaching out to you shortly to help resolve this issue. We’re very sorry for the inconvenience and appreciate your patience.
Warm regards,
Eden Mobility
I've been talking with the scunthorpe…
I've been talking with the scunthorpe office re a mobility scooter. Today I purchased one, very helpful and informative first class service. Thank you very much.
February 9, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for your lovely feedback. I’m really pleased to hear the Scunthorpe team were able to help and that you’re happy with your new mobility scooter. It’s great to know you received first‑class, informative service. We truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Came to the Scunthorpe shop and Sarah…
Came to the Scunthorpe shop and Sarah came over very helpful And was not in no rush talk me though things and answered all my questions will definitely be using them again thank you keith and sara
February 6, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for taking the time to share this, Keith and Sara. We're really glad to hear you had such a positive experience in our Scunthorpe shop. Sarah will be thrilled to know her help made a difference. We look forward to welcoming you back again soon.
Warm regards,
Eden Mobility
Great service with a smile
Grace was straight with us the moment we arrived , very helpful and happy with purchase
February 3, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for sharing your experience. It’s great to hear that Grace was upfront, helpful, and made the process smooth from the moment you arrived. We’re delighted you’re happy with your purchase and truly appreciate your feedback. If you need anything in the future, we’re always here to help.
Warm regards,
Eden Mobility
1st class sound sensible advice and service.
1st class sound sensible advice and prompt service. Purchases included a mobility scooter and an electric adjustable chair. Well pleased!
January 16, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for taking the time to share your feedback. It’s fantastic to hear that you received first‑class, sensible advice and prompt service. Knowing that both your mobility scooter and electric adjustable chair have met your expectations is exactly the outcome we aim for.
Really pleased you’re happy with your purchases.
Warm regards,
Eden Mobility
Excellent customer service
I visited Eden Mobility in Scunthorpe with one of my customers and was greeted and served by Jason Bowden. Jason was absolutely brilliant with my lady, he had a good sense of humour and was patient and understanding. Nothing was too much trouble for him and he explained everything thoroughly each time despite having to do this several times. We were in the shop for around 2 hours and Jason remained patient and attentive throughout. Jason is an absolute asset to your company.
January 5, 2026
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that Jason provided such patient, attentive and good‑humoured support during your visit. It’s great to know he took the time to explain everything clearly and made the experience comfortable for both you and your customer. Your kind comments mean a lot, and we will be sure to pass them on to Jason and the team.
Warm regards,
Eden Mobility
Visited Eden Mobility Scunthorpe for advise on mobility scooters
Visited Eden Mobility Scunthorpe this morning to look at mobility scooters and was helped and advised by Sarah must say it was nice to meet her and to be showen round and try out the best scooter for my needs which i purchased this morning
December 10, 2025
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for sharing your experience! We’re delighted to hear that Sarah was able to guide you and make your visit to Eden Mobility Scunthorpe such a positive one. It’s wonderful that you found the perfect scooter for your needs, and we hope it brings you comfort and independence for many years to come. We’ll be sure to pass your kind words on to Sarah — she’ll be thrilled to know she made such a difference.
Warm regards,
Eden Mobility
Not been into the shop for ages but…
Not been into the shop for ages but even though the staff are different they are still very helpful and kind, the new rollator is just what I wanted
December 5, 2025
Unprompted review
Reply from Eden Mobility - Scunthorpe
That’s lovely to hear! It sounds like the team made you feel welcome despite the changes, and I’m glad the rollator turned out to be exactly what you were looking for. Consistent kindness and helpfulness really make all the difference in a shop experience.
Warm regards,
Eden Mobility
My winter warm is great it helps keep…
My winter warm is great it helps keep me warm my hand when i got it i used it it great
November 14, 2025
Reply from Eden Mobility - Scunthorpe
That sounds wonderful! I’m glad your winter warm is doing its job and keeping your hands cosy. There’s nothing better than finding something that actually works well in the cold.
Warm regards,
Eden Mobility
Nick Davey the Salesman was polite
Nick Davey the Salesman was polite, empathetic and very helpful,he made our experience very enjoyable and really helped with his advice and knowledge of the product.
November 19, 2025
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for sharing your wonderful feedback! We’re thrilled to hear that Nick Davey provided such polite, empathetic, and helpful service. His product knowledge and thoughtful advice make all the difference, and we’re delighted your experience was so enjoyable. We’ll be sure to pass along your kind words to Nick—he’ll be very pleased to know he made such a positive impact.
Warm regards,
Eden Mobility
Went in with elderly family member…
Went in with elderly family member looking for a walking stick and came out with a lovely lifting chair. Fantastic service, the chap in the store was very knowledgeable and not pushy. Would highly recommend.
November 19, 2025
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you for sharing your experience. We’re delighted to hear that our colleague was able to guide you from finding a walking stick to discovering the perfect lifting chair. It’s wonderful to know his knowledge and approachable manner made the visit enjoyable. We truly appreciate your recommendation.
Warm regards,
Eden Mobility
Went into view and get a scooter
Went into view and get a scooter, the lady who assisted me was knowledgeable on all I wanted, and within 24 hours I had an assentment arranged and by Saturday evening had a scooter. Absolutely fabulous service
October 17, 2025
Unprompted review
Reply from Eden Mobility - Scunthorpe
That’s brilliant to hear! Sounds like you had an incredibly smooth and efficient experience — from expert guidance to getting your scooter sorted in no time. Hats off to the team for delivering such top-notch service!
Warm regards,
Eden Mobility
I purchaced a scooter a couple of weeks…
I purchaced a scooter a couple of weeks ago which was actually too small . I only went out in it a few times so decided to change for something bigger in the Scunthorpe depot . They were so helpful the gentleman was very polite and they could not do enough for me . What a change when a company really wants the best for the coustmer . Thank you Eden very much for the very professional help and guidance.
October 14, 2025
Unprompted review
Reply from Eden Mobility - Scunthorpe
Thank you so much for your kind words! We're really glad to hear that the team at our Scunthorpe depot—especially Eden—made your scooter exchange smooth and stress-free. It's always our goal to make sure every customer feels supported and valued, and it means a lot to know we hit the mark. Enjoy your new ride, and don’t hesitate to reach out if you need anything else!
Warm regards ,
Eden Mobility
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