Gaby and Micah were fantastic at delivering the right information in a polite manor and lighthearted manor. Just the approach you need. We need more people like these guys working with us lot in chair... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited Eden in Wakefield and were very pleased that we did. Warm welcome by Wendy who was very helpful and knowledgeable about our purchase. I’d say she went the extra mile which is something that’s... See more
Company replied
Gill and Wendy were so kind and considerate with me and my elderly father. Knowledge of the mobility scooters, speeds, charging etc was excellent. No pressure was put on us and we would definitely rec... See more
We initially went in with a scooter in mind that my husband had seen the previous day. It wasn't best suited for my needs, luckily, Wendy was on hand with all the knowledge, she made me feel really... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Westgate 25a, WF1 1JZ, Wakefield, England, United Kingdom
- 01924 566 439
4.8
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great knowledge on all scooters
Great knowledge on all scooters, excellent demonstration. Good advice. Thank you
July 1, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Great Service in Wakefield
Wendy was a lovely from the start, the entire process was easy and she take care of everything. Recommended AAA+
June 24, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your lovely feedback! We’re thrilled to hear Wendy made everything so easy for you. We really appreciate your recommendation! .
Warm regards,
Eden Mobility
Excellent service from Wendy very…
Excellent service from Wendy very informative made process very easy for my mum would recommend.
June 19, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.
Warm regards,
Eden Mobility
Excellent service
Excellent service. Wendy was fantastic. Will definitely use again.
June 12, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your kind feedback! We’re so pleased to hear you received excellent service and that Wendy made such a fantastic impression.
We really appreciate your support and look forward to helping you again in the future.
Warm regards,
Eden Mobility
Brilliant staff
Went into the wakefield store with my father in law to get a mobility scooter for him and he looked at a couple of scooters he liked he couldn't get one but this morning someone from head office rang me and asked if they could pass his details to another company which he said thats fine with in 10 mins he had the phone call and a scooter wendy and donna lovely people highly recommened
June 9, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your wonderful review!
We’re so pleased to hear about your experience with our Wakefield store and the support you received from Wendy and Donna—they’ll be delighted to hear your kind words.
We always aim to go the extra mile for our customers, so it’s fantastic to know that our team and head office were able to work quickly together to help your father-in-law find the right mobility scooter through one of our partners.
Thank you for your recommendation, it truly means a lot to us. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Best wishes,
The Eden Mobility Team
Stairlift broken down …
I reported my stairlift problems on Monday 8 June, they came this morning first thing and repaired it ,that's what I call a brilliant service, I can hardly walk because of my heart conditions and other problems, I really relay on my stairlift, so to get it done so quickly was marvellous, thanks again,the workman was very informative and explained what caused the problem, Christine broughan
June 9, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that your stairlift was repaired so quickly and that our engineer was able to get everything back up and running for you. We completely understand how important your stairlift is to your day-to-day life, and we’re so pleased we could resolve the issue promptly for you.
It’s also wonderful to know that our engineer kept you fully informed and explained everything clearly—this is exactly the level of service we aim to provide.
Your kind words truly mean a lot to us, and we’re grateful for your trust in our team.
If you ever need any further assistance, please don’t hesitate to get in touch.
Warm regards,
Eden Mobility
I went into the Wakefield shop and was…
I went into the Wakefield shop and was served by Donna she was very helpful. I will be visiting again.
June 4, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for visiting our Wakefield shop and for sharing your experience. We’re delighted to hear that Donna was so helpful during your visit. We’ll be sure to pass your kind words on to her. We look forward to welcoming you back again soon.
Warm regards,
Eden Mobility
Wendy looked after me she's very…
Wendy looked after me she's very professional and very efficient, also really explained everything to me.
May 29, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for sharing your experience. We’re delighted to hear that Wendy took such great care of you. Her professionalism, efficiency, and clear explanations make a real difference, and it’s wonderful to know you felt well supported throughout your visit.
We truly appreciate your kind words and look forward to helping you again whenever you need us.
Warm regaqrds,
Eden Mobility
Very pleased with service thank you
May 28, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your lovely review.
Warm regards,
Eden Mobility
I took my mother there for some new…
I took my mother there for some new tyres for her wheelchair and we had the pleasure of dealing with Wendy.
Asked her if she had any tyres I told her the size. I wasn’t expecting any luck as the wheelchair was from the 80’s. But lo and behold Wendy delivered the goods. There was no hesitation I took the only two tyres that she had in stock. We knew what we went for and Wendy didn’t try to upsell any other products or another wheelchair.
Wendy was very welcoming and couldn’t ask for anymore of a welcome to the Wakefield shop.
We need more customer service people like Wendy in other shops around Wakefield.
Well done Wendy.
Andrew and Elizabeth.
May 22, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much, Andrew and Elizabeth, for sharing your lovely experience. We’re delighted to hear that Wendy was able to help you find the right tyres for your mother’s wheelchair — especially given its age. She always goes the extra mile to help our customers, and your kind words will mean a great deal to her.
It’s wonderful to know you felt so welcomed at our Wakefield shop, and we truly appreciate you recognising Wendy’s genuine customer care. We agree — the world could use more people like her.
Thank you again for your visit and your thoughtful feedback. We’re always here if you need anything in the future.
Warm regards,
Eden Mobility
Nice friendly staff.Excellent service
Nice friendly staff.
Explained everything about the product I purchased.
Nothing was too much trouble, also very knowledgeable about the product she was selling.
Excellent service from the lady in the Wakefield store
May 21, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for taking the time to share your experience. We’re delighted to hear that you received such excellent service from the lady in our Wakefield store.
It’s wonderful to know she was friendly, knowledgeable, and took the time to explain everything clearly. We’re especially pleased that nothing was too much trouble and that you felt fully supported with your purchase.
Your kind words mean a great deal to us, and we’ll be sure to pass your appreciation on to the team. Thank you again for your lovely feedback.
Warm regards,
Eden Mobility
Great customer service from Wendy
Great customer service from Wendy . Everything explained.Speedy delivery arranged. Thankyou
May 20, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your lovely feedback. We’re delighted to hear that Wendy provided such great customer service and made everything clear and easy for you.
It’s wonderful to know the delivery was arranged quickly and that the whole process felt smooth from start to finish. Wendy will be thrilled to hear your kind words — she truly is dedicated to helping every customer feel supported.
Thank you again for taking the time to share your experience. If you ever need anything else, our team is always here to help.
Warm regards,
Eden Mobility
Very happy with the shop clean and…
Very happy with the shop clean and Wendy is a friendly and happy to help
May 20, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your lovely review. We’re delighted to hear that you’re happy with the shop and that Wendy made such a positive impression. Her friendly manner and willingness to help are exactly what we aim for, and she’ll be thrilled to know her support was appreciated.
Warm regards,
Eden Mobility
Wendy was very helpful suggested a good…
Wendy was very helpful suggested a good cushion for my wheelchair thank you very much
May 18, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your kind words. We’re delighted to hear that Wendy was able to help and recommend a cushion that works well for your wheelchair. She’ll be so pleased to know her support made a difference. Thank you again for taking the time to share your experience.
Warm regards,
Eden Mobility
This is about Wendy at the Wakefield
This is about Wendy at the Wakefield Branch. I took my Mum into town today and after five years of Mum turning me down flat today she actually went into the store and looked at the power chair. Whilst she didn't buy today Wendy got Mum in the chair and demonstrated it with her. She got home and said to me "I think that might be worth looking at getting." It's taken me five years to get her to think about even looking at the chairs! Hooray! Thank you Wendy! Hopefully I can get you a sale for the chair and maybe for the stair lift too in the near future. Until then please keep your fingers crossed for me! lol
April 30, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for sharing this wonderful update. We’re delighted to hear that Wendy was able to make your mum feel comfortable and confident enough to try a power chair after all this time. Moments like that mean a lot, and it’s lovely to know the experience made such a positive impression.
We’ll make sure Wendy sees your kind words — she’ll be thrilled to hear that your mum is now considering her options. We’ll keep everything crossed for you, and whenever you’re both ready to take the next step, we’ll be here to help in any way we can.
Thank you again for taking the time to share this — it truly brightened our day.
Warm regards,
Eden Mobility
Excellent service very knowledgeable…
Excellent service very knowledgeable and helpful would highly recommend
April 14, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your kind words. We’re really pleased to hear you received excellent service and found the team both knowledgeable and helpful.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Very nice customer servce
Very nice customer servce
Well manerd and very friendly
April 9, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your lovely feedback. We’re delighted to hear you received such nice customer service and found the team to be well‑mannered and very friendly. We always aim to make every visit a positive experience, and it’s great to know we achieved that for you. If you ever need anything else, we’re here to help.
Warm regards,
Eden Mobility
Great service
Excellent service Wendy helped me out when I was stuck in town with a puncture
Definitely give her a 10 plus very thankful
April 9, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for sharing your experience. We’re so pleased to hear that Wendy was able to come to your rescue when you were stuck in town with a puncture. She’ll be thrilled to know you’d give her a 10+ for her help. We’re very grateful for your kind words and glad we could get you moving again.
Warm regards,
Eden Mobility
Faulty on delivery
After paying £1700 for a nearly new mobility scooter from the Wakefield branch it was delivered 4 days later .om arrival it had only 30%charge so left it overnight to charge. Next day took it off charge and found it had not aftercharged and a service sign was flashing showing a fault .
April 1, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your review, we have reached out to you and spoken with you.
Warm regards,
Eden Mobility
Brilliant Service
March 20, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your feedback. We’re delighted to hear you received brilliant service — that’s exactly the experience we aim to deliver. Your kind words mean a lot to the team, and we truly appreciate you taking the time to share them.
If there’s ever anything more we can do to help, we’re always here.
Warm regards,
Eden Mobility
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.