A very personable and professional service from Wendy, who laid all the options available us so clearly and kindly. Highly recommended!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gaby and Micah were fantastic at delivering the right information in a polite manor and lighthearted manor. Just the approach you need. We need more people like these guys working with us lot in chair... See more
Company replied
Wendy was brilliant and went above and beyond to try and help us track down which charger we needed and was so pleasant, would definitely recommend
Company replied
Visited Eden in Wakefield and were very pleased that we did. Warm welcome by Wendy who was very helpful and knowledgeable about our purchase. I’d say she went the extra mile which is something that’s... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Westgate 25a, WF1 1JZ, Wakefield, England, United Kingdom
- 01924 566 439
4.8
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is about Wendy at the Wakefield
This is about Wendy at the Wakefield Branch. I took my Mum into town today and after five years of Mum turning me down flat today she actually went into the store and looked at the power chair. Whilst she didn't buy today Wendy got Mum in the chair and demonstrated it with her. She got home and said to me "I think that might be worth looking at getting." It's taken me five years to get her to think about even looking at the chairs! Hooray! Thank you Wendy! Hopefully I can get you a sale for the chair and maybe for the stair lift too in the near future. Until then please keep your fingers crossed for me! lol
April 30, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for sharing this wonderful update. We’re delighted to hear that Wendy was able to make your mum feel comfortable and confident enough to try a power chair after all this time. Moments like that mean a lot, and it’s lovely to know the experience made such a positive impression.
We’ll make sure Wendy sees your kind words — she’ll be thrilled to hear that your mum is now considering her options. We’ll keep everything crossed for you, and whenever you’re both ready to take the next step, we’ll be here to help in any way we can.
Thank you again for taking the time to share this — it truly brightened our day.
Warm regards,
Eden Mobility
Excellent service very knowledgeable…
Excellent service very knowledgeable and helpful would highly recommend
April 14, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your kind words. We’re really pleased to hear you received excellent service and found the team both knowledgeable and helpful.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Very nice customer servce
Very nice customer servce
Well manerd and very friendly
April 9, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your lovely feedback. We’re delighted to hear you received such nice customer service and found the team to be well‑mannered and very friendly. We always aim to make every visit a positive experience, and it’s great to know we achieved that for you. If you ever need anything else, we’re here to help.
Warm regards,
Eden Mobility
Great service
Excellent service Wendy helped me out when I was stuck in town with a puncture
Definitely give her a 10 plus very thankful
April 9, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for sharing your experience. We’re so pleased to hear that Wendy was able to come to your rescue when you were stuck in town with a puncture. She’ll be thrilled to know you’d give her a 10+ for her help. We’re very grateful for your kind words and glad we could get you moving again.
Warm regards,
Eden Mobility
Faulty on delivery
After paying £1700 for a nearly new mobility scooter from the Wakefield branch it was delivered 4 days later .om arrival it had only 30%charge so left it overnight to charge. Next day took it off charge and found it had not aftercharged and a service sign was flashing showing a fault .
April 1, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your review, we have reached out to you and spoken with you.
Warm regards,
Eden Mobility
Brilliant Service
March 20, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your feedback. We’re delighted to hear you received brilliant service — that’s exactly the experience we aim to deliver. Your kind words mean a lot to the team, and we truly appreciate you taking the time to share them.
If there’s ever anything more we can do to help, we’re always here.
Warm regards,
Eden Mobility
A positive experience
From entering the shop, we were made to feel comfortable and listened to.
The customer care was a positive experience. Our needs were met . Thank you Wendy.
March 16, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for sharing your experience. From the moment you walked into the shop, it’s wonderful to hear that you felt comfortable and truly listened to. We’re delighted that the customer care you received was so positive and that your needs were fully met. A big thank‑you to Wendy for looking after you so well.
Warm regards,
Eden Mobility
Wonderful staff Wendy and Mandy looked…
Wonderful staff Wendy and Mandy looked after me made me a good cuppa looking forward to upgrading my power chair
March 16, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your lovely feedback. We’re delighted to hear that Wendy and Mandy took such great care of you — and even made you a good cuppa while you were in. It’s wonderful that you’re looking forward to upgrading your power chair, and we’re excited to help you with that when the time comes.
Warm regards,
Eden Mobility
Customer service
The customer service was great they made my mum feel very welcome at the Wakefield store.
March 16, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your lovely feedback. We’re delighted to hear that the team at our Wakefield store made your mum feel so welcome. Great customer care is something we truly value, and it’s wonderful to know that Wendy and the team delivered just that.
Warm regards,
Eden Mobility
Wow what a lady Wendy is
Wow what a lady Wendy is, we visited the Wakefield shop on little Westgate, she couldn't do enough for us, super customer service, very respectful of my needs, we left as owners of a superb scooter, thanks Wendy
March 2, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your lovely feedback. We’re delighted to hear that Wendy took such great care of you during your visit to our Wakefield shop. She prides herself on offering thoughtful, respectful service, and it’s wonderful to know you felt so well looked after.
Enjoy your new scooter — we’re thrilled you found the perfect one — and thank you again for choosing us.
Warm regards,
Eden Mobility
I was needing a mobility scooter and…did not know how to do it and just got in touch with eden mobility and they made the process so easy
I was needing a mobility scooter and with having stage 4 advanced kidney cancer with multiple bone cancer in the upper humerus arm and in the pelvis and not able to walk very well I just got InTouch with Eden mobility and a brilliant gentleman who was called Daniel Lane the head office team leader got in touch with me he took all my details and told him about my mobility and I ask for a home visit was possible and he said yes I could have a home visit demo I was going to have the Kymco maxi XLS and Daniel offered to bring also the Roadmaster plus R the home visit appointment very quick I was talking via email with Daniel and not once did I not get a reply because I did email quite a few but from Tuesday at looking at them and home visit booked Saturday a lovely gentleman came to my home for me to try them both and wow I love the Roadmaster plus R it is brilliant I have in burgundy it is very sturdy and the ride is just so smooth easy to use great display very fast just absolutely brilliant I thank Eden mobility if you want or are wanting a scooter get InTouch with Daniel he is amazing from looking for a scooter and not really knowing what you want he will show you what's available and take you through step by step right up to the delivery totally great person I can't say any more than 5*
February 28, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for taking the time to share your story. We are truly pleased to hear that Daniel and the Eden Mobility team were able to support you so promptly and professionally. It’s wonderful that the home demonstration helped you find the right scooter, and we’re delighted that the Roadmaster Plus R has made such a positive difference for you. Your kind words about the service, communication, and overall experience mean a great deal, and we will ensure Daniel and the team receive your feedback. We wish you continued comfort and confidence with your new scooter, and we’re always here should you need any further assistance.
Warm regards,
Eden Mobility
At the Wakefield store- Wendy was a…
At the Wakefield store- Wendy was a huge help! She was so friendly and explains everything easy to understand, brilliant experience.
February 26, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your lovely comments. We’re delighted to hear that Wendy was such a great help during your visit to our Wakefield store. It’s wonderful to know you found her friendly and that she explained everything clearly. We’re so pleased you had a brilliant experience, and we’ll be sure to pass your feedback on to her.
Warm regards,
Eden Mobility
What an incredible day we have
What an incredible day, from the moment we arrived we were greeted by an incredible lady called Wendy, she couldn't do enough for us. I was really apprehensive before coming through today and just had expectations of just getting a rough Idea of things, however Wendy went through every aspect and difference of all the scooters and chairs including detailed demonstrations of the differences and folding and charging thoroughly. She even gave me the confidence to go try one out in the real world which I am incredible grateful for as i wasnt very confident. Even more miraculously she even some how managed to help us walk out today with a scooter ready to be delivered for us in the next few days. This will change our life for the better unbelievably, we are both so happy and indebted to Wendy and Eden motobility that words are not enough. Thank you for the bottom of our hearts.
February 27, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for sharing such a heartfelt review. It means the world to us to hear how warmly Wendy welcomed you and how much confidence and clarity she was able to give you throughout your visit. We know how daunting these decisions can feel, and it’s wonderful to hear that her patience, knowledge, and genuine care helped turn apprehension into confidence.
We’re delighted that you were able to try a scooter in the real world and even more thrilled that you found the right one to support your independence and day‑to‑day life. Knowing that this will make such a positive difference for you both is exactly why we do what we do.
Wendy will be over the moon to read your words, and the whole Eden Mobility team is truly grateful for your trust. Thank you, from the bottom of our hearts, for taking the time to share your experience.
Warm regards,
Eden Mobility
Amazing experience lovely people
Love people very helpful and very experienced an loads of ideas to help my uncle after he unfortunately lost his leg in September need anything for mobility needs come on by you won’t regret it
February 26, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for sharing such a heartfelt and supportive review. It’s clear how much the team’s kindness and experience meant to you and your uncle during a really challenging time. The way you describe them — very helpful, highly experienced, and full of practical ideas to support your uncle after his leg loss — shows the level of genuine care they offered.
Your encouragement for others to visit, and your confidence that they “won’t regret it,” speaks volumes about the quality of the service you received. Feedback like this not only recognises the team’s hard work but also helps others feel reassured when seeking mobility support for loved ones.
Warm regards,
Eden Mobility
Amazing service very helpful went out…
Amazing service very helpful went out of her way to help.
February 20, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your lovely feedback. We’re delighted to hear you received amazing service and that she went out of her way to help. It’s wonderful to know your experience was so positive, and we truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Wendy is always helpful and kind
Wendy is always helpful and kind, there is nothing she doesn't know I would recommend this shop to anyone
February 19, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for your lovely feedback. We’re delighted to hear that Wendy has been so helpful and kind — she really does know her stuff, and it’s wonderful to see her recognised for it.
We truly appreciate your recommendation and your kind words. Thank you for taking the time to share your experience.
Warm regards,
Eden Mobility
What an amazing customer experience…
What an amazing customer experience myself and my husband had today at the Wakefield Branch with the two wonderful ladies Wendy and Jill. Wendy you was amazing showing empathy and going the extra mile to demonstrate the chairs to my husband, we purchased two chairs one for holiday and one for everyday use because of your knowledge, empathy professionalism and we cant thank you enough Jill you was a brilliant co pilot :)
Definitely recommend this unique company who do stand out from the croud.
February 11, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much for sharing your amazing experience at our Wakefield branch. We’re delighted to hear that Wendy and Jill took such great care of you both. Wendy’s empathy, professionalism, and dedication truly shine, and it’s wonderful to know her knowledge helped you choose the perfect chairs. Jill will be thrilled to hear she made a brilliant co‑pilot too. We’re incredibly grateful for your recommendation and so pleased we could make your visit a positive one.
Warm regards,
Eden Mobility
Very welcome when walked into the shop…
Very welcome when walked into the shop , Wendy was welcoming and so lovely
February 6, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you so much! It was lovely having you in the shop, and I’m really glad Wendy made you feel so welcome.
Warm regards,
Eden Mobility
The ladie helped with everything i…
The ladie helped with everything i needed really good service 9
February 4, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your lovely feedback. I’m really glad to hear our team member was able to help with everything you needed. We appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Wendy was very helpful
Wendy was very helpful, knowledgeable and honest.
February 3, 2026
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your feedback. It’s wonderful to hear that Wendy’s knowledge, honesty, and helpful approach made such a positive impression. We’re grateful you took the time to share your experience and we’re always here if you need anything further.
Warm regards,
Eden Mobility
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.