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Eden Mobility - Wakefield Reviews 

88
TrustScore 5 out of 5

4.8

Westgate 25a, WF1 1JZ Wakefield, England, GB


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Rated 5 out of 5 stars

Gaby and Micah were fantastic at delivering the right information in a polite manor and lighthearted manor. Just the approach you need. We need more people like these guys working with us lot in chair... See more

Company replied

Rated 5 out of 5 stars

Visited Eden in Wakefield and were very pleased that we did. Warm welcome by Wendy who was very helpful and knowledgeable about our purchase. I’d say she went the extra mile which is something that’s... See more

Company replied

Rated 5 out of 5 stars

A very personable and professional service from Wendy, who laid all the options available us so clearly and kindly. Highly recommended!

Company replied

Rated 5 out of 5 stars

Wendy was brilliant and went above and beyond to try and help us track down which charger we needed and was so pleasant, would definitely recommend

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Contact info

  • Westgate 25a, WF1 1JZ, Wakefield, England, United Kingdom

  • 01924 566 439

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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4.8

All reviews

(88)

1,400 reviews in the last 12 months

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Rated 5 out of 5 stars

Gaby and Micah were fantastic at…

Gaby and Micah were fantastic at delivering the right information in a polite manor and lighthearted manor. Just the approach you need. We need more people like these guys working with us lot in chairs. The manager Wendy lovely woman. Im leaving knowing what product ill be buying after being shown all suitable options. I'll definitely be attending the coffee mornings on a Wednesday.

September 26, 2025
Unprompted review
Eden Mobility - Wakefield logo

Reply from Eden Mobility - Wakefield

Hi Tam,
Thank you so much for your amazing review! We’re thrilled to hear that Gaby, Micah, and Wendy made your visit such a positive experience. It’s wonderful to know their friendly and informative approach helped you feel confident in your choice. We’ll be sure to save you a seat at the next coffee morning!
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

The service I received from Eden…

The service I received from Eden mobility and Wendy at Wakefield was absolute fantastic and the help we received from Wendy was unbelievable she was very knowledgeable and she dealt with all our needs without any pressure whatsoever
And made us feel very relaxed and comfortable and we have no hesitation in purchasing another in the future for my self thank you so much Eden

September 10, 2025
Unprompted review
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Reply from Eden Mobility - Wakefield

Hi Kenneth,
Thank you so much for your fantastic review! We’re delighted to hear that Wendy provided such knowledgeable, pressure-free, and supportive service. It’s wonderful to know you felt relaxed and confident throughout your visit. We truly appreciate your kind words and look forward to helping you again in the future!
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

We took my Mother into the Wakefield…

We took my Mother into the Wakefield branch simply to see if she could use a "walker". WENDY was outstanding with her help and advice. She treated my Mum with care and respect altering the heights so she would feel comfortable whilst trying them out. Thank you Wendy!

September 19, 2025
Unprompted review
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Reply from Eden Mobility - Wakefield

Dear Tim,
Thank you so much for your wonderful feedback. We’re delighted to hear that Wendy was able to assist your mother with such care and attention. Ensuring our customers feel comfortable and respected is very important to us. If you need any further help or advice, please don’t hesitate to get in touch.
Best wishes,
The Eden Mobility Wakefield Team

Rated 5 out of 5 stars

Very friendly & knowledgeable

Very nice, friendly knowledgeable and helpful staff. Nothing was a problem to them.

September 13, 2025
Unprompted review
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Reply from Eden Mobility - Wakefield

Hi Neil,
Thank you for your kind words! We're so glad you had a great experience with our team in Wakefield. Your feedback means a lot to us!
Warm regards,
The Eden Mobility Team

Rated 5 out of 5 stars

Great service

September 1, 2025
Unprompted review
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Reply from Eden Mobility - Wakefield

Hi Cody,
Thank you for taking the time to leave us a review! We're thrilled to hear you received great service at our Wakefield store. Your feedback is truly appreciated, and we're always here if you need anything in the future.

Best wishes,
The Eden Mobility Team

Rated 5 out of 5 stars

the staff are always helpful and lovely…

the staff are always helpful and lovely and attentive and kind. it’s great that they let you test out things like mobility scooters and wheelchairs before purchasing them. Can’t recommend them enough so helpful

August 22, 2025
Unprompted review
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Reply from Eden Mobility - Wakefield

Hi there,

Thank you so much for your kind review!

We’re really pleased to hear that you found our team helpful, lovely, and attentive. It’s great to know that being able to test out mobility scooters and wheelchairs made a difference in your experience, we believe that trying before buying is key to finding the right fit.

Your recommendation means a lot to us, and we’re always here to help whenever you need us.

Warm regards,
The Eden Mobility Team

Rated 5 out of 5 stars

Mobility Scooter

We visited Eden Mobility in Wakefield this week needing a mobility scooter. We were given a warm welcome by Wendy and Sarah. They were very friendly and very knowledgeable about their products. They listened carefully to what we told them and offered positive advice about what was available. Wendy knew Wakefield well so understood the areas we wanted to visit and knew which scooters would meet our requirements. The second scooter I tried seemed to be ideal for me and I was able to try it outside the shop. The ladies worked to ensure they could meet our restricted delivery needs. Today I went out on the scooter for the first time and now know that we were given good advice. Thank you Wendy and Sarah.
Good luck in Hull Sarah.

August 18, 2025
Unprompted review
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Reply from Eden Mobility - Wakefield

Hi Barbara,

Thank you so much for your thoughtful and detailed review!

We’re absolutely delighted to hear that Wendy and Sarah at our Wakefield store gave you such a warm welcome and expert guidance. It’s fantastic to know they took the time to understand your needs and helped you find the perfect scooter for your local journeys. We’re especially pleased that your first outing went well and confirmed you made the right choice!

We’ll be sure to pass on your kind words to both Wendy and Sarah, especially your lovely message for Sarah as she moves over to our Hull store.

Thanks again for choosing Eden Mobility. If you ever need anything, we’re always here to help.

Warm regards,
The Eden Mobility Team

Rated 5 out of 5 stars

Sarah and Wendy in Wakefield really…

Sarah and Wendy in Wakefield really looked after me when I came in to buy my wife a scooter the service was lovely and I would recommend this shop to all my friends and I would use this shop myself again

August 22, 2025
Unprompted review
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Reply from Eden Mobility - Wakefield

Hi Keith,

Thank you for your kind words! We're so pleased Sarah and Wendy made your experience such a positive one. It’s great to hear you’d recommend us and would return yourself, that means a lot!

Best wishes,
The Eden Mobility Team

Rated 5 out of 5 stars

I went to go visit the Wakefield store…

I went to go visit the Wakefield store a couple of days ago and I was in love with one of there scooters and the help I received was brilliant thankyou so much was very good

August 15, 2025
Unprompted review
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Reply from Eden Mobility - Wakefield

Hi Amy,

Thanks so much for your kind words! We're really glad you loved the scooter and had a great experience at our Wakefield store. Our team will be thrilled to hear your feedback.

Take care and we hope to see you again soon!
The Eden Mobility Team

Rated 5 out of 5 stars

Excellent lady name Wendy she is really…

Excellent lady name Wendy she is really great and know what she is doing love it ❤️

August 14, 2025
Unprompted review
Eden Mobility - Wakefield logo

Reply from Eden Mobility - Wakefield

Hi there,

Thank you for your lovely review! We're so glad Wendy made your experience a great one—she really knows her stuff and always goes the extra mile.

We appreciate your kind words!

Best wishes,
The Eden Mobility Team

Rated 5 out of 5 stars

We visited your Wakefield store and…

We visited your Wakefield store and really can’t rate it enough . A lovely lady called Wendy served us and was extremely exceptional, she didn’t rush us but gently guided us to the right product. Thank you Wendy you made the whole experience smooth. 5*

August 12, 2025
Unprompted review
Eden Mobility - Wakefield logo

Reply from Eden Mobility - Wakefield

Hi Melanie,

Thank you so much for your lovely feedback! We're thrilled to hear Wendy at our Wakefield store made your visit so smooth and enjoyable. Her gentle guidance and care truly make a difference.

We really appreciate your 5-star review and hope to welcome you back soon!

Warm regards,
The Eden Mobility Team

Rated 5 out of 5 stars

Happy customer.

I have just called at the Wakefield shop with my mum she was looking for a recycling chair the two ladys in the shop were really helpful made my mum real comfortable they sorted her a chair out she had a coffee and a chat with them and all the way home she just kept saying how lovely the two ladys were would recommend them to friends and family..A big thankyou to Gill and Wendy.xx

July 30, 2025
Unprompted review
Eden Mobility - Wakefield logo

Reply from Eden Mobility - Wakefield

Hi Caroline,
We’re delighted your mum had such a positive experience at our Wakefield shop. Gill and Wendy always go the extra mile to make customers feel at ease, and it’s great to hear they made such a lasting impression. Thank you for your recommendation!
Best wishes,
The Eden Mobility Team

Rated 5 out of 5 stars

The wonderful caring staff at Eden…

The wonderful caring staff at Eden mobility Wendy and Gill have been so helpful and supportive always happy to help even if it’s just a friendly chat

June 18, 2025
Unprompted review
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Reply from Eden Mobility - Wakefield

Thank you for your review. I'm sure Wendy and Gill appreciate your kind words.

Rated 5 out of 5 stars

Wendy was absolutely brilliant

Wendy was absolutely brilliant, very patient and thorough and got my grandma sorted out in no time at all - even got her comfortable and cofident on the scooter whilst we were in the shop! 💕

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Wendy was extremely helpful

Wendy was extremely helpful, professional and knowledgeable. She was very thorough in demonstrating how to use two different mobility walkers, including safety features, and listened carefully to Mum's concerns. We were very grateful to her for her kind and sympathetic approach and Mum (age 92) is delighted with her purchase.

May 27, 2025
Unprompted review
Eden Mobility - Wakefield logo

Reply from Eden Mobility - Wakefield

Thank you for your glowing review. It's great to hear how well Wendy is doing. We're glad you mum is happy with her purchase and look forward to welcoming you back again soon.

Rated 4 out of 5 stars

Great staff very helpful and…

Great staff very helpful and knowledgeable. Good to be able to try out the wheel chairs .

May 21, 2025
Unprompted review
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Reply from Eden Mobility - Wakefield

Thank you for your review. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Gill and Wendy were so kind and…

Gill and Wendy were so kind and considerate with me and my elderly father. Knowledge of the mobility scooters, speeds, charging etc was excellent. No pressure was put on us and we would definitely recommend them. It is rare to find friendly and helpful customer focused people today but we were made to feel comfortable and at ease. We will definitely be coming back 10 out of 10

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Wendy the staff member was so helpful…

Wendy the staff member was so helpful and informative regarding purchasing a recliner chair for my elderly mother, going above and beyond making sure we were happy with delivery dates and times keeping us informed . Delivery and installation was on schedule we are delighted with our chair!

May 20, 2025
Unprompted review

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