Gaby and Micah were fantastic at delivering the right information in a polite manor and lighthearted manor. Just the approach you need. We need more people like these guys working with us lot in chair... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited Eden in Wakefield and were very pleased that we did. Warm welcome by Wendy who was very helpful and knowledgeable about our purchase. I’d say she went the extra mile which is something that’s... See more
Company replied
A very personable and professional service from Wendy, who laid all the options available us so clearly and kindly. Highly recommended!
Company replied
Wendy was brilliant and went above and beyond to try and help us track down which charger we needed and was so pleasant, would definitely recommend
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Westgate 25a, WF1 1JZ, Wakefield, England, United Kingdom
- 01924 566 439
4.8
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was forced to visit here today due to…
I was forced to visit here today due to getting a puncture. Wendy has to be the most helpful person I have ever come across in retail. She spent an age trying to help me and eventually got me sorted.
Wendy I can't thank you enough for all your help and kindness in my hour of need. If your bosses read this, they should consider giving you a big pay rise. All people in the trade need to take a leaf out of your book! FIVE STARS and more are deserved here and anyone considering buying a scooter etc in the Wakefield area should look no further than Eden Mobility at the top of Westgate in Wakefield. Many thanks again Wendy, you'll never know just how much your kindness and understanding meant to me X
May 9, 2025
Unprompted review
Wendy at the Wakefield store is…
Wendy at the Wakefield store is fantastic very polite and helpful we have had a scooter bathboard and a stairlift from this store over the last few weeks will go back and get everything we need to keep my mum mobile
April 29, 2025
Unprompted review
The lady at the Wakefield store is great at customer service …
The lady at the Wakefield store is always helpfull. We bought a Elite lite wheelchair for my dad and she let him try it out. Explained everything to us. We then went back 3 months later to see about having my mums old mobility scooter serviced as didn't work. and she explained the cost as it could be either the battery. Motor. So we decided to part exchange for a new one. Dad loves it as it gives him back his independence. The lady is always helpful and very knowledgeable
April 10, 2025
Unprompted review
Reply from Eden Mobility - Wakefield
Thank you for your feedback Mandy, it’s great to hear that your dad loves his new mobility scooters and we’re happy that we have helped bring back his freedom and independence.
Kind regards,
Eden Mobility
Made to feel welcome and sourced the…
Made to feel welcome and sourced the product quickly. Great service will call again.
February 17, 2025
Unprompted review
Fantastic service
I had a slight problem with my scooter pulling to one side. I didn't know it but I had a puncture. I called the service department and they arranged for Andy to come out.
He rang me to tell me it was going to be a morning slot, which was fine. He rang me on the day to tell me he was on his way. He arrived when he said he would.
He explained the problem and my options and was very kind and patient with me. He fixed my scooter there and then. Made sure I was happy with it. Had a chat whilst he drank his coffee and after making sure everything was ok he left.
I paid him first of course.
Very nice kind young man. Very polite and I know he was just doing his job. But he did it well so I have no hesitation in recommending him.
Thank you
November 4, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.