I needed to change the phone number attached to my account. I could not do it by myself (for good reason: security) and had to contact the customer support. The waiting time when calling the Cust... See more
Company replied
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See what reviewers are saying
The card is easy to use. The allowed spent amount par day of 25 EUR is very convenient for some restaurants in Paris quite expensive. Also, it's appreciated to be able to pay a full meal with sweet d... See more
Company replied
Over 2 months to receive a card. They sent it twice with the wrong address and now talking about sending it a third time. I had to call about 6 times and they managed to give 6 COMPLETELY different in... See more
Company replied
I’ve been travelling around the world, working in some of my stops, and it’s the first time ever that I’m having a Ticket Restaurant which I think it’s a really cool thing, every country should do it... See more
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Company details
About Edenred France
Written by the company
⭐️Leader du titre-restaurant avec 1,5 million d'utilisateurs et de l'accompagnement des CSE
⭐️Engagé pour répondre aux enjeux sociétaux :
Written by the company
Les garanties d'un leader historique
Le meilleur service client du marché !
Contact info
16, rue François Ory, 92120, Montrouge, France
- www.edenred.fr
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Edenred France
Bonjour abbé hugues junior yapo,
Je suis désolée que le traitement de votre dossier vous paraisse long.
La satisfaction de nos clients et bénéficiaires demeure au cœur de nos priorités.
Pourrais-je connaître le canal que vous avez utilisé et le problème rencontré afin que je puisse en informer le service dédié ?
Un conseiller pourra rapidement entrer en contact avec vous en utilisant les informations de contact que vous allez me transmettre.
Je reste en attente de votre retour.
Elodie, Service Clients Edenred France.
very good customer service
very good customer service, efficient and serious, invaluable help
September 5, 2025
Unprompted review
Reply from Edenred France
Hi Cc,
I am delighted that you found our service effective. Your satisfaction is our priority. Please do not hesitate to contact us if you need any help in the future.
Thank you for placing your trust in Edenred.
Loane, Le Service Clients Edenred France
Support au top.
September 5, 2025
Unprompted review
Reply from Edenred France
Bonjour Ronan,
Je suis reconnaissante pour votre avis positif, votre soutien est très apprécié!
Belle journée à vous.
Bettina, Service Client Edenred France.
Reply from Edenred France
Hi Cyril,
Thank you so much for your kind words! I'm thrilled to hear that you had a good experience with our service. Your recommendation means a lot to us! Have a great day! 🙂
Leah, Customer Service Edenred France.
Fast and all questions were answered!
August 27, 2025
Unprompted review
Reply from Edenred France
Hi Shabrina,
Excellent news
Let's keep it up
Leah, Customer Service Edenred France.
Easy to use, good customer service
Easy to use and good advice and answer from the customer service if needed.
August 14, 2025
Unprompted review
Reply from Edenred France
Hi Christine !
Thank you for your positive feedback😀 !
I'm glad to hear that you find our service easy to use and that our customer service team was able to provide you with good advice !
If you have any further questions or need assistance, please don't hesitate to reach out!
Have a lovely day !
Fabio, Service Clients Edenred France
Reply from Edenred France
Bonjour Berbère,
Votre soutien nous encourage à maintenir notre excellence. Un grand merci ! 😍
Un bon début de semaine à vous.
Leah, Service Client Edenred France.
Great expérience concerning a connexion…
Great expérience concerning a connexion pb. Nice welcome from the assistance, makes it easier to solve the problem . I recommand !
July 29, 2025
Unprompted review
Reply from Edenred France
Hi Guillaume,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience and that our assistance team was able to help you efficiently. Your recommendation means a lot to us!
Leah, customer service
Clear and quick explanations
Easy to join with clear and quick explanations.
July 23, 2025
Unprompted review
Reply from Edenred France
Bonjour Nino,
Thank you so much for your feedback! 😊 I’m glad to hear you found the process easy and the explanations clear. Don’t hesitate to reach out if you ever need anything else!
Have a great day,
Leah, Edenred Customer Service.
Reply from Edenred France
Bonjour Jessica,
C'est toujours agréable de recevoir des avis positifs 🖤. N'hésitez pas à revenir si vous avez d'autres questions ou besoins ! 🖤
Belle journée à vous 😊.
Leah, Service Client Edenred France.
Top customer service and experience !
June 26, 2025
Unprompted review
Reply from Edenred France
Hi Elodie,
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a top-notch customer service experience. Your satisfaction is our priority, and we appreciate your feedback.
Leah, Service Client Edenred France.
They answered quickly and found a…
They answered quickly and found a solution to m'y problem immediately
June 6, 2025
Unprompted review
Reply from Edenred France
Bonjour Katia,
Awesome! I'm glad they responded quickly and sorted out your problem right away. If you need anything else, just let me know! 😊
Leah, Service Client Edenred France.
Excellent ´´´´´´´´´´´´´
June 6, 2025
Unprompted review
Reply from Edenred France
Bonjour,
Votre note de 5/5 nous comble de bonheur. Merci beaucoup de votre soutien😍😍 .
Leah, Service client Edenred France
Good service and easy dialogue with the…
Good service and easy dialogue with the customer service.
May 26, 2025
Unprompted review
Reply from Edenred France
Bonjor Karine,
Thank you for your positive feedback! We're glad to hear that you had a good experience with our customer service and found the dialogue easy.
Bonne journée 😊
Leah, Service Client Edenred France.
Tres bien la carte ticket restaurant et…
Tres bien la carte ticket restaurant et permet de fzire de petites sorties le weekend
May 19, 2025
Reply from Edenred France
Bonjour Mireille,
C'est super d'entendre que vous appréciez la carte Ticket Restaurant 🍽️😊!
Elle est effectivement conçue pour faciliter les repas et les sorties... et surtout vous faciliter la vie.
Belle journée à vous.
Leah, Service Client Edenred France.
Ma carte ticket restaurant ne…
Ma carte ticket restaurant ne fonctionne pas tout le temps pourtant je l ai renouvele il y a peu
May 19, 2025
Reply from Edenred France
Bonjour Christelle,
Je suis désolée d'apprendre que votre carte ticket restaurant ne fonctionne pas tout le temps, malgré son renouvellement récent.
Je vous invite fortement à contacter notre service client, car nous avons hâte de trouver une solution à ce problème.
Bonne fin de semaine.
Leah, Service Client Edenred France.
Telephone customer Service
Source of information, Edenred should not change anything in its customer support quality habits.
May 16, 2025
Unprompted review
Reply from Edenred France
Hi Abder,
Thank you for your feedback about our customer support. At Edenred, we are committed to keeping our service quality high. We always look for ways to improve and meet our customers' needs. If you have any specific suggestions or concerns, please let us know. We appreciate your input!
Service Clients Edenred France.
Great costumer service
The person from costumer service was very efficient and polite.
May 15, 2025
Unprompted review
Reply from Edenred France
Bonjour Romain,
Thank you so much for your kind words! 😊 I'm glad to hear that you had a positive experience with our customer service. If you need any further assistance, please don't hesitate to reach out! 👍
Have a nice day!
Leah, Service Clients Edenred France.
Efficient and Nice
May 6, 2025
Unprompted review
Reply from Edenred France
Bonjour Gregory,
Votre note de 5/5 nous comble de bonheur. Merci beaucoup de votre soutien.
Bien à vous.
Leah, Service client Edenred France
The card is easy to use
The card is easy to use. The allowed spent amount par day of 25 EUR is very convenient for some restaurants in Paris quite expensive. Also, it's appreciated to be able to pay a full meal with sweet dessert and coffee, sometimes, when we have a team lunch in a restaurant around the office area in Paris.
I also appreciated the possibility to bug healthy foods in a supermarket, to have a healthy lunch, when i do not have time to go to restaurant (due to a lot of work and meetings) as i don't like fast foods.
April 18, 2025
Unprompted review
Reply from Edenred France
Hello Sophie !
Thank you for sharing your review, we are delighted that you enjoy using our Carte Ticket Restaurant(c) !
Have a nice day !
Rosie
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