I needed to change the phone number attached to my account. I could not do it by myself (for good reason: security) and had to contact the customer support. The waiting time when calling the Cust... See more
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See what reviewers are saying
The card is easy to use. The allowed spent amount par day of 25 EUR is very convenient for some restaurants in Paris quite expensive. Also, it's appreciated to be able to pay a full meal with sweet d... See more
Company replied
Over 2 months to receive a card. They sent it twice with the wrong address and now talking about sending it a third time. I had to call about 6 times and they managed to give 6 COMPLETELY different in... See more
Company replied
I’ve been travelling around the world, working in some of my stops, and it’s the first time ever that I’m having a Ticket Restaurant which I think it’s a really cool thing, every country should do it... See more
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Company details
About Edenred France
Written by the company
⭐️Leader du titre-restaurant avec 1,5 million d'utilisateurs et de l'accompagnement des CSE
⭐️Engagé pour répondre aux enjeux sociétaux :
Written by the company
Les garanties d'un leader historique
Le meilleur service client du marché !
Contact info
16, rue François Ory, 92120, Montrouge, France
- www.edenred.fr
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The great support
March 17, 2025
Unprompted review
Reply from Edenred France
Hi,
Thank you for your positive feedback. I wish you an excellent day. Best regards.
Leah,
Over 2 months to receive a card and useless support
Over 2 months to receive a card. They sent it twice with the wrong address and now talking about sending it a third time. I had to call about 6 times and they managed to give 6 COMPLETELY different information of when it has been sent, what is the address, how to update or correct the problem. Complete rubbish
February 21, 2025
Unprompted review
Reply from Edenred France
Hi Nicolas,
Hello,
I’m truly sorry to hear about the frustrating experience you’ve had with receiving your card. I understand how important this is for you, and it’s unacceptable that you’ve received conflicting information.
Please contact our customer service urgently at 01 78 91 74 10. They will be able to assist you in resolving this issue as quickly as possible. Thank you for your patience, and I hope we can sort this out for you soon.
Leah, Customer Satisfaction.
my call was responded perfectly and…
my call was responded perfectly and more then I was expecting.
February 5, 2025
Unprompted review
Reply from Edenred France
Hi Francoise,
Thank you for the lovely feedback! 😄 I'm over the moon to hear that your call was answered perfectly and even more than you expected! It’s like a cherry on top of my day! 🍒 If you need anything else, just give me a shout! 🎉
Leah, Customer Satisfaction.
Unable to use card.
I contacted Edenred France by message and the response was swift and easy to comprehend. I was very satisfied because Sarah the lady who replied my message fast and the information was very helpful.
January 23, 2025
Reply from Edenred France
Hi,
Thank you so much for your kind words! I'm thrilled to hear that my response was swift and clear. It was a pleasure to assist you, and I'm glad the information was helpful. If you have any more questions or need further assistance, feel free to reach out anytime! 😊✨
Leah, Custumer Satisfaction
appli easy to use and flexible
January 13, 2025
Unprompted review
Reply from Edenred France
Bonjour Nawel,
Thank you for your feedback! We're thrilled to hear that you find our app easy to use and flexible. Your satisfaction is our priority, and we’re always here to help if you have any questions or suggestions. Enjoy using the app!
😍😍😍😍.
Belle journée à vous.
Leah, Equipe Satisfaction Clients.
Reply from Edenred France
Bonjour Julien,
Heureuse de lire votre commentaire.
Bonne fin de semaine à vous.
Leah, Equipe Satisfaction Clients.
Friendliness of customer service
December 19, 2024
Unprompted review
Reply from Edenred France
Bonjour Melo,
Thank you for your feedback on the friendliness of our customer service. We are delighted to hear that you had a positive experience.
Leah, Equipe Satisfaction Clients.
Service client top!!
March 31, 2024
Reply from Edenred France
Bonjour Idania,
Message au top 😍
Un grand merci pour votre retour d'expérience.
Belle journée à vous.
Leah, Equipe Satisfaction Clients.
Explanation clear and issue fastly…
Explanation clear and issue fastly solved
November 28, 2024
Unprompted review
Reply from Edenred France
Hi Nelly,
Thank you very much for your comment! We are delighted to hear that our explanation was clear and that your issue was resolved quickly. Please feel free to contact us if you need assistance in the future. Have a great day!
Leah community manager
Reply from Edenred France
Bonjour Mathieu,
Je suis reconnaissante pour vos avis positifs, votre soutien est très apprécié! 😉
Bien à vous.
Leah, Equipe Satisfaction Clients.
Great service
Great service, the problem was solved on the first call and the person in charge of assistance listened and responded with clear instructions.
October 17, 2024
Unprompted review
Reply from Edenred France
Hi,
I am grateful for your positive reviews, your support is much appreciated! 😉.
Have a nice day,
Leah, Equipe Satisfaction Clients.
Customer service very professionel and helpful
Large choice of products.
Customer service very helpful and professionel
October 14, 2024
Unprompted review
Reply from Edenred France
Hi Petra,
I am grateful for your positive reviews, your support is much appreciated! 😉
Leah, Customer Satisfaction Team
Reply from Edenred France
Hi Marc,
Thank you for your feedback, your support encourages us to give the best of ourselves 😍.
Best regards
Leah, Customers Satisfaction Team
Super
Super, question vite résolu. Tant d’attente quasiment inexistant
October 11, 2024
Unprompted review
Reply from Edenred France
Bonjour,
C'est un plaisir de vous faire plaisir, votre satisfaction et votre soutien nous encourage à maintenir notre excellence 😍. Un grand merci !
Bonne semaine à vous.
Leah, Equipe Satisfaction Clients.
Good customer service
I’ve been travelling around the world, working in some of my stops, and it’s the first time ever that I’m having a Ticket Restaurant which I think it’s a really cool thing, every country should do it.
Plus a good customer service. I’m happy & thankful.
September 6, 2024
Unprompted review
Reply from Edenred France
Hi,
hank you so much for your kind words! I'm thrilled to hear that you're enjoying the benefits of Ticket Restaurant and our customer service. Safe travels and feel free to reach out if you need any assistance. 😊 😊
Leah, Teams custumers service 🌸
Privilégier la carte ticket restaurant edenred 100% plutôt que tickets restaurants support papier
La carte tickets restaurants edenred est une évolution avec le temps du numérique et des applications
November 3, 2023
Reply from Edenred France
Bonjour Caroline,
Je suis ravie que vous appréciez l'évolution de notre carte tickets restaurants vers le numérique et les applications 😊.
Nous nous efforçons constamment d'innover pour faciliter votre expérience.
Belle journée à vous ! 🌷
Leah, Equipe Satisfaction Clients.
A welcoming and efficient staff
The person I got to exchange with was welcoming and friendly, and my problem was resolved very quickly and efficiently. Thanks a lot Edenred!
August 23, 2024
Unprompted review
Reply from Edenred France
Dear Emmy,
Thank you for your kind words! 🌟 I'm thrilled to hear that our team was welcoming and friendly, and that your issue was resolved quickly and efficiently. We're always here to help!
Warm regards,
Leah, Equipe Satisfaction Clients.
I am satisfied with this service.
July 25, 2024
Unprompted review
Reply from Edenred France
Hello Cristina,
I'm delighted to hear that you are satisfied with our service. Your satisfaction is our top priority. Thank you for your positive feedback
Have a good day,
Leah, Customer Satisfaction Team.
Reply from Edenred France
Bonjour Farid,
Je vous remercie pour votre commentaire positif. Je suis ravie que vous trouviez notre service excellent. Votre satisfaction est notre priorité.
Bonne journée,
Leah, Equipe Satisfaction Clients.
Perfect customer relationship
July 11, 2024
Unprompted review
Reply from Edenred France
Hello N Lahlou M Kazan,
Thank you for your kind words. We appreciate your feedback.
Have a nice day,
Leah, Customer Satisfaction Team.
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