Edible Arrangements Reviews 431

Absolutely horrible company. Please do not order anything from them. Check reviews - this company is borderline criminal.

Just received gift from edible arrangements. I’m disappointed for my spouse who paid for this! The strawberries are partly molded. The brownie is stale and had fallen apart. The box is little to be desired, chocolate all over the outside leaving you wondering. The packaging is cheap and is not sealed shut! If I could attach a photo, I would! I will be throwing this away and find a way to be appreciative to my spouse for the gift. It was given with love and will be received with love. No complaints will be made to giver!

Is my experience with edible bouquet in Tulsa? Oklahoma on Peoria is horrible. I had a problem with their delivery service last year. They didn't deliver on time. When we asked for delivery, we asked for certain time windows so that we can make the day plan. Ned, they were supposed to be there before noon. They didn't get there till after 3. Run my whole day so when I called up to complain about it. And ask him if they could do better. I got told by the manager that I was threatening them. So when I went back this year for Valentine's Day and paid a $150 for another arrangement. They wait until 4 days before Valentine's Day and they call me back up and say we're not gonna purchase your order because you threatened us last year. The only reason I've filed a complaint with them is because they told me that they were gonna be there at a certain time on delivery and they did. So that's what the manager is saying that I threatened her because I followed a complaint with him. Not only did the manager call me up 4 days before Valentine's Day this year, but then she had 2 or 3 people that was in the background and I couldn't even understand what she was saying. This was horrible customer service. Horrible customer experience. I've been doing business with edible bouquets often on for the last 5 or 6 years. It's always a problem. It's always a problem. The manager there even the regional managers. They just don't care about customer service. This is one of the worst experiences with anybody, so I want everybody to know. Do not use edible bouquets. They are horrible they don't care about their customers. They don't care about being on time with their deliveries. And then when they're gonna give me a refund on my $150 purchase. It's gonna take 5 or 6 days for me to get it. So it'll be after Valentine's Day. This is a company.
That obviously doesn't care about how they treat their customers.

I called my local Edible Arrangements Store to place a Valentine's Day order to my daughter in Maryland. I was happy that I was able to interact with Jordan at the Camillus, NY store at 5384 W. Genesee St. I have used this store exclusively for my business with Edible Arrangements and I have been lucky enough to be assisted by Jordan each time. She is the epitome of what EXCELLENT customer service is and it is a pleasure to work with her. The Camillus store and Edible Arrangements is fortunate that she is their representative. She always goes the extra mile to insure that you are getting exactly what you want to make that gift extra special. You immediately know from her tone and attention to detail that she cares about the product, the customer, and satisfaction.

Failed to deliver, failed to notify, failed to respond to complaint, had to ask for a refund.

My wife and I drove to the Longview location to buy a gift for her co-worker. The website showed the store closed at 7pm. We arrived at 6pm, an hour before closing, only to find the lights off, and no employees in sight. The sign on the store window showed the store closed at 7pm also. I can understand closing a few minutes early to clean up, but over an hour early? I will guarantee that we will never shop there again.

Bought an edible arrangement for my neighbor to be delivered today for her birthday. She's hard of hearing so I input my apartment as the designated delivery. I've just received a delivery notification for something that never was. When I called the number attached to the email an answering service told me they're closed for the day. So how exactly was my arrangement delivered if they're closed for the day?

Edit: it eventually arrived the day of but my rating stands because I had already panic bought a bouquet of flowers. Which I feel I wouldn't have had to do if the contact number given to me worked and someone on staff could have helped either find my arrangement or come up with another solution for my dilemma.

I spent $85 to send a Christmas present to my father. It was 12 chocolate dipped strawberries supposed to say let it snow. It took two days to get to him. They weren’t even in the right order to spell. Let us know and all the chocolate was melted…. Will never buy again

I would give zero stars if possible. DO NOT WASTE YOUR MONEY. I placed an order as a gift for delivery to mark a special occasion. I requested it be delivered in the morning because it was going to someone at a school. I checked the tracking throughout the morning and it always said, "Out for delivery. Five stops away." Literally, for seven hours that's what the tracking showed. I called midday only to get a voicemail saying, "If you are calling about an existing order, please hang up and check the order status online." Checking status online wasn't helpful. I stayed on the phone and was hung up on four times before I finally got someone. I explained that the school closes at 3pm and the order needed to arrive before then. I was told they would try but no guarantees. Interestingly, the online status changed to "Delivered" at 2:57pm. However it had not been delivered. It was finally delivered at 3:45pm and was no longer chilled and the chocolate had melted off the fruit in December. I called the store to complain and was immediately hung up on three times before someone came on the line. I was told they have proof it was delivered at 2:30pm. I know that is false because I went to the school at 3:15pm and it was not there. Unbelievable that a National chain would go to such lengths of deception to cover up their poor service. I will never order from Edible Arrangements again.

I ordered a birthday gift for someone. Despite having the correct address and claiming they don't deliver to a neighbor in the event that you aren't home, they delivered to the wrong person at the wrong building. When the correct recipient eventually got the present from her security guard it was melted and inedible. I have tried contacting them multiple times and nobody will get back to me.

I would rate 0 if it allowed.I ordered my husband a BDay basket for his Bday and the store called twice to say that they were out of certain things(this basket cost over a 100 dollars)and that I just had to get what they had.Ok fine it’s already paid for and I had no other options(which is terrible customer service on their behave)so I told the employee(Ruby)that I needed delivery after 3 because we were working that day Well I guess she didn’t put it in the notes for the delivery driver and he came at 1 and called to say that he was going to just leave it on the porch I declined and I watched him on my cameras come back and snatch it off the porch and leave.I don’t know if they can find good staffing because the place is staffed with teenagers(with poor customer service)and the driver looks like he drinks heavily in his spare time.I will NEVER support this business again and I was a regular customer!!!!

Placed an order during the time the store was closed yet they were still listed as open and taking orders through website and Uber eats. Put in a request for a refund and got a message stating the store manager would “review” in 48 hours to see if i could get my money back. Tried to call customer service and was on hold for over 30 minutes which is ridiculous for an overpriced fruit company. Some of the worst customer service I’ve ever seen or received. Charging all that money for some fruit but can’t properly communicate with your customers who keep you in business. I will never order again in my life!!!!

Do not waste your money. This company is a fraud! I ordered an arrangement and paid $120. What they sent did not look anything like what was shown on their website. I would not even pay $40 for what was sent let alone $120. They embarrassed me in front of my friend, her husband and her family. They think because, as a sender, you do not get to see what was sent they can get away with cheating you out. I brought this matter to their attention and it fell on deaf ears!

Ordered from Ireland for family in DC. It's a total hit, fresh fruit and cookies, generous chocolate dip, plus lovely delivery guy who rang ahead, super pleasant. Ordered on Fri afternoon and delivered on sat in 2 lovely boxes. When she sent me photos i realised the full order wasn't filled (a box of pecans were forgotten), which was annoying ! I logged a complaint, and I was refunded the difference back to my account
immediately. I think we hit very lucky with the DC operation as the reviews here are awful for other locations. Its an expensive purchase so Im glad it was high quality products . Its a very smart product and in this instance great delivery service

Order was not delivered on requested date. Delivered a week early. Tried to contact the store that took the order requesting a reason. I have attempted multiple times. Finally received a call and was told they need to contact recipient to confirm delivery date and the store would call me again. Did not get another call. I called store and was told they transferred order to another store and it was my responsibility to try to contact that store. I reminded the person that my order was placed with them and it is their place to find out why the wrong delivery. The store has ignored all my requests for answers. This is in CT

WORST CUSTOMER SERVICE! They don’t answer the phone and the corporate I called hung up on me twice. It took me over 3 hours to situate an order for my father’s birthday. I ordered a $75 arrangement for same day delivery on the website. So immediately I called the store fulfilling my order to check/verify and she told me she sees the order but does NOT have the transfer paperwork, so she told me to call ALL their locations in San Antonio, find who has it and ask them fax it to her. She also said they have no boxes, so I asked if we could use something smaller or bigger or different and she said there’s no boxes…wasn’t possible to do. That was about the time when she started YELLING at me and then just hung up on me! I was like shaking after that call….this was important that
My father receives this. So I begin call every store to see who has it. finally an associate named Lettie told me that it isn’t my job to be calling around and furthermore everything that woman told me was incorrect. That she does HAVE the correct paperwork.and mentioned that that store has been having extreme issues and they many boxes different boxes to accommodate my dads order. She very nice and mentioned I should call corporate. I call and explain the situation to Torique, he called that store several times and no answer.. He then canceled my order and gave me a refund then the phone hangs up. I call back and reach Kahela this time, I asked if we could call the store together; and someone named Fernando answered. (I’m at 3 hours on phone by this time) He said he was the closest thing to a manager….he explained they have no boxes, helium, or birthday balloons. I’m shocked at this point because THIS is who is doing my dad’s order. Then tells me my order is canceled so I need to make a new order and pay for that. I did that over the phone with him, so I just paid for whatever at this point. It was another $75, Im shocked they didn’t take care of something for all the trouble…NEVER GOING BACK!

Not delivered when promised, excuses were no drivers available. Order came the evening of the next day after multiple phone calls to manager. The fruit was old and translucent with water. We made 5 phone calls to the Battleground Avenue Greensboro store with no resolution. On the delivery day, I was told tray was ready but no one to deliver so they would prepare a new one. That did not happen. I have pictures of the poor watery fruit. First issue with this company but will never use again or recommend. My daughter, who had had surgery, this was a get-well gift from her 90-year-old grandmother. The company sent me a reference number for the complaint, but I never had a follow-up from them.

Very disappointed with the store on Lake Washington. My online order was delivered but incomplete. It was missing two items. Multiple attempts to reach them by phone and email went unanswered. I do not recommend this store/company.

The Clearwater, Florida team was very responsive. Kudos to Stephanie! She was polite, accommodating, and made sure to contact the unresponsive St. Petersburg team. Above all, she was considerate. When she heard that the call is international from the Philippines, she told me to call back after 20 minutes to follow-up with the other branch. I didn’t need to call though. Our order was delivered immediately. :)

The only con is that the cake is small. I wish it was bigger. Other than that, the rest of the products ordered were good: balloon, box of chocolates, and dedication card. My boss and his family was very happy.

I ordered a $129 large size fruit arrangement for my daughter's Birthday. When she sent me pictures, it was nothing like the size and looks that I ordered.
It looked like a $45 small fruit arrangement. When I called,I got nothing but a run around, and the franchise support was no help whatsoever. I will never ever order from them again. It's so sad that they can actually get away with this
Do yourself a favor and never order from EDIBLE ARRANGEMENTS.