Edible Arrangements Reviews 431

Ordered a gift for someone and even paid 20 usd extra to have it delivered next day.

It wasn't delivered... called the shop in Irvine, CA and the lady from the shop said they don't have my order and hung up.

A week later the order wasn't even processed...

Had to get Ebay involved to get my money back so, word of advice, look at reviews before placing an order to make sure you're not going to miss your friends birthday like I did and then fight for your money...

All in all, appalling company wich I will never use again in this life...

You've been warned!

I sent edibles to my mother as a birthday gift. I ordered drink bombs and chocolate covered fruit. The drink bombs were missing. When notified, edibles refused to deliver the order but still charged me the the $62 delivery fee and I had to buy another gift for my mom and send it late. Very poor customer service.

Place is amazing will be going back to order some more

Moldy fruit, unprofessional, dirty, little to no care about the presentation of orders.

NOVI MICHIGAN DELIVERY WAS A DAY LATE, STRAWBERRIES MOLDED AND CHEESECAKES WERE SOUR, MY HUSBAND SENT ME A 60 DOLLAR FREE DELIVERY ON 7/26/2023 ARRIVED 7/27/2023. NNEVR USE THIS LOCATION . WE ALSO LEFT A VOICEMAIL AND 3 DAYS LATER STILL NO CALL BACK.

Ordered flowers for mothers birthday. Was supposed to have pinks, oranges and other vibrant colors. Instead received a sympathy bouquet which is nothing similar to the bouquet. I understand if certain flowers are not available but at least try to make it look similar. When I called in the morning to confirm the delivery and no one said my bouquet would be different. When I called to complain the employee laughed at me. She proceeded to call me back multiple times. The store manager laughed at me, yelled at me and told me I would have to bring these flowers in even though I paid for delivery and live over an hour away.

Worse customer service. You pay so much to get your order on time on special occasions but here pass mid day. They don’t even bother to answer your phone calls.

Update - The store manager reached out to me, apologized, and did everything in her power to try and make this right. She seemed sincere and genuinely interested in correcting this.

I stand by my original review. I wouldn't recommend doing business here.

However, I respect the fact that she tried and this review would be incomplete without sharing that information.

Original Review-------------------------------------

This company is the armpit of deliverable goods for your loved ones... Avoid it at all costs.

If I could give zero stars, I would. . . If I could give negative stars, I would.

Let me tell you what this absolutely PATHETIC excuse of a business did...

Today is my wife's birthday. So I ordered her about $140 worth of flowers/treats that I knew she would enjoy to surprise her.

I placed this order well over a week ago, and they didn't even attempt to deliver it before sending me a message saying it couldn't be delivered. How do I know that they didn't attempt to deliver it? I've been home all day and I have a ring camera - no one even came to the door. And no I'm not up in the mountains or out in the country - I'm in a normal neighborhood (one they said they delivered to).

On top of that, I called them immediately (over a dozen times) to try to get this corrected and they DIDN'T EVEN ANSWER THE PHONE ONCE! I spend thousands a year on items like this - and now I'll be spending that with their competitors.

The things I outlined above are absolute table stakes of doing business... You know those basics like doing the work you were hired for, being responsive to your customers, improving upon the rest of the horrible feedback you've received on here, etc.

Some businesses make a mistake and deserve a redo - this is certainly not one of them (just read the other reviews).

It's simple. They're doing a HORRIBLE job and don't deserve your (or anyone's money). If you buy from them, don't expect it to show up on time... Don't expect it to show up at all (seriously it's review after review of how this location sucks).

There's nothing they can do to fix this - and I'll never forgive this business... It's absolutely inexcusable.

This business has no awareness, responsibility, or integrity.

Every single person working at this location today deserves to lose their job.

I invite you to join me in boycotting this location - we can only hope that within a year they go out of business (fingers crossed).

I ordered a fruit bouquet for my 89 year old mother for Mother's Day. I specifically said NO CHOCOLATE because she is allergic. Instead she got a box of chocolate and pieces of unpeeled fruit that was not cut up which she is unable to handle. I complained to customer service but heard nothing. I would not recommend this company.

I can't believe how bad the service was with this company not only you cannot get a hold of them to see if and when your order comes but then the day after the anniversary this guy shows up with the order I asked why a day late his demeanor was we get busy, there wasn't a any empathy whatsoever of their failure to provide the service that they claim they have, I accepted the order anyway but I think they should give me not only a refund but I've written apology for the communication skills or lack of as far as I'm concerned they're out of my contact list

Wow I order some arrangements for my son birthday to deliver in Dallas
Terrible customer service my son don’t have no vase for that flowers I was think vase come together $40 For not much flowers rip off Fruit arrangement was ugly decoration my total over $100 smh wast my money I wish I send my Son the money
Very disappointed Edible never again I will never order again from this company they have lots bad reviews here

I would give 0 stars if I could. I was very dissatisfied three times in a row with these people. $50 for 12 chocolate dipped strawberries and they were very small. Ridiculous.. I’ve been ordering with these people for the past 4 years and it has gotten to be ridiculous!!! Prices rising and you’re not getting what you pay for anymore. It’s already a ridiculous price for 12 strawberries and now you’re putting the smallest berries in the box you can find!! My last time today ever ordering from these folks this is the store in Lafayette LA.

Placed a Mother's Day order a week in advance for the Portland Oregon store on Glissan Avenue. Mom called on Mother's Day and noted she was surprised her grandkids did not send a gift or card. We followed with a call to the store and was given the run around. first told it was delivered and then told it was not but would be later in the day. Eddie at the store also assured us a free balloon would be added. A week later and no deliver or any follow up. Emails to the corporate site also go unanswered.

we have used Cheryl's Cookies and Sherri's Berries in the past and had rave reviews and praise from those who received them

Will never use Edible again as you have no way to know if the gift was ever delivered and the complete lack of any customer support is the final straw.

First my edibles and flowers sent by my daughter came late. The edibles were delivered after Mother’s Day. Those tasted good. Aside from the fact that the wrapper had a strong order of cannabis. The flowers were delivered today 5/18/23. They were in poor shape. I had yo discard more than half of the flowers. Hence the 1 star rating. My advice do not order flowers.

Ordered mothers day gift on May 12. Not delivered. Called for 4 days, no answer or delivery. Cancelled 5 days later. WORST customer service. Will never order from them again

I was trying to surprise my mom with something different for mother's Day this year and decided to try edible arrangements. I placed my order and it said it would be delivered the day before mother's Day. When I called Mom on mother's Day I asked her if she got anything from us and she said she hadn't. I then attempted to contact at all arrangements through their website and the only way you do that is to write into them and they will get back with you. I received a call 2 days after mother's Day regarding my order and said that corporate had not shut off orders. They would happily give me a credit voucher for $125% of my purchase or give me extra dips strawberries. If it's a corporate issue, corporate should be taken care of their problem. Instead of making the franchisee take care of it. It's a franchise error, then they should be taken care of it. Much more generously than dipped strawberries. This was my first time using edible arrangements and it will be my last.

I placed an order two weeks before Mother's Day and scheduled the delivery date for the 14th( Mother's Day) I called the District Heights store (710)at 11:00 am and was informed it was out for delivery. I called from 1:00 pm- 7:00 pm. No answer and no delivery. My mother and sister did not get their gifts. I have to wait until Monday to get an answer. I want a full refund. Mother's Day is over, and I no longer need the baskets.

I placed a order on 5/11/23 to be delivered today (5/13/23) at the South Boston store. The order #W0113310367-1 was for a fruit basket for Mother's Day. While I was placing the order, a pop-up of possible coupons appeared that might offer complimentary additional items to add-on to the order. A offer for the "Free Chocolate dipped strawberries appeared", so I figured I'd throw those into the order a well since it was complimentary free code. At the completion of my order, everything appeared with the original order, including the complimentary strawberries to be delivered. Why did I get a call at 10:30am from the delivery driver asking me where to deliver the order, when it was specified in complete detail to deliver to the "Right Side Basement Apartment"?!? Okay...I get it! He simply did not read the delivery instructions completely...Fair enough! But then why did the delivery driver ask me whether he could leave the fruit basket in front of the door without even knocking, or ringing the bell to see if the recipient was even home (which of course she was)?!? 🤔 So anyway... the recipient contacted me after she received the basket. Then of course, the complimentary strawberries dipped in chocolate weren't included withe the order. I contacted the store immediately and reported the mistake. Would you believe the store employee told me that I had to come into the store to receive the chocolate dipped strawberries!?! I couldn't believe it!!! I'm already having a order delivered, and the store couldn't simply ADD the strawberries into the order!!! Not to mention it never specified anything upon completion of the order about coming to the store to pick up the strawberries individually. The customer service to rectify the issue wasn't even applied in any manner! My LAST time using this company period!!!!

So my husband placed a 200$ order three days before Valentine’s Day this year 2023 and it was marked delivered at 7pm on Valentine’s Day I get it that’s probably the biggest day of the year for this company but the service i received was absolutely ridiculous and outright horrible my husband ordered milk chocolate covered strawberries a teddy bear three balloons some twix cheese cakes and some milk chocolate coated fruit not only did I have to go pick this up in the middle of a blizzard all of the items were old and I don’t mean had just sat out for a day the strawberries were leaking out of the chocolate which means they let it sit out get warm then threw them back in the fridge to form back up they did try to make up for it by throwing in a whole bunch of old food end of story my husband spent 200$ on something that these people really could’ve cared less about I’ll never ever shop with this company again no matter the location if you’re going to sell something make sure it’s fresh and YOU DELIVER I don’t care if door dash made a mistake when I spoke to the manager it was oh I’ll give you more food the point is the chocolate was dark chocolate and all of the stuff was thrown away besides the bear and the two balloons I actually received when my husband paid for 3 but they weren’t tied correctly so one flew off before I even left the parking lot it was ridiculous and I’m still upset about it the cheesecakes were so old and had been handled so much they were melted in the boxes the brownies were so so so old that they “threw” in also the lady that was in that day had a bad bad mouth telling me yesterday was hell blah blah blah even as far as to insulting the people she worked with the store looked so run through it was really sad to see an establishment that’s supposed to be so classy like that I didn’t get what I paid for and then got more things I didn’t pay for to compensate for the other things it was disgusting and all went in the trash so my husband spent 200$ on a teddy bear and two balloons unfortunately none of the other things looked even the slightest bit okay at all so we couldn’t touch it as a family but on the website everything they “have in stock” is guaranteed fresh biggest joke ever man also this was supposed to be posted in February and it was in drafts so it’s just now being posted for whatever reason I wish I would’ve gotten the things I ordered instead I got things I couldn’t even eat which is the real issue and 3 days before Valentine’s Day is a good 72hour notice of an order I am a baker myself and could’ve had this all done myself within that time frame I’m just upset it ended like this I wish I had taken pictures of the store and what shape it was in because I’ve never been in a business that looked this run down for no reason other than it was snowing

Dreadful service from the Pasadena store. The order was late and they delivered dead roses. A shocking waste of money. Do not use.

The store hasn't been in touch after both the recipient and I have contacted them.

Mistakes happen but the lack of response and no resolution speaks volumes about this business. Spend your money somewhere else.