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See what reviewers are saying

Rated 5 out of 5 stars

Cynthia and her team have been invaluable to our company for nearly five years. They helped us through a difficult suspension and review and we've been a client ever since. We work closely with eGro... See more

Company replied

Rated 5 out of 5 stars

Cynthia and her team have provided me with expert guidance for my Amazon issues and their execution was on point. I am to them with panic and fear and with one phone call they put me at ease so I cou... See more

Company replied

Rated 5 out of 5 stars

The best Amazon Consulting Firm EVER. We have used them with our different accounts over 5 times of us being suspended for various reasons. They have a 100% track record, if you are going through an... See more

Company replied

Rated 5 out of 5 stars

eGrowth Partners has been behind sellers since the beginning. They are the first and the best to come to Amazon seller's aid when it comes to IP infringements and suspensions. Cynthia Stine litera... See more

Company replied

Company details

  1. Business to Business Service

Written by the company

We help Amazon sellers with a wide range of challenges from account and ASIN suspensions to ongoing account management, advertising, brand IP enforcement, buying/selling a business and more. As the largest and most experienced consultancy in this space, we have helped thousands of sellers resolve tricky issues and keep their accounts clean. Our founder, Cynthia Stine, has written two books about Amazon which each won international book awards, and publishes a popular blog. She speaks regularly at retail and Amazon-focused conferences about how to avoid problems with Amazon and acts as an expert witness in cases involving selling on Amazon.


Contact info

4.0

Great

TrustScore 4 out of 5

131 reviews

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Rated 5 out of 5 stars

EGrowth Partners got our listing reactivated

The team at EGrowth Partners were very professional, responsive and competent. They got the job done! Our seller central issue was previously rejected, and after hiring them, our listing is active again. They were excellent with their communication and I would use them again.

February 16, 2021
eGrowth Partners logo

Reply from eGrowth Partners

Hey Tevor,
Thank you for taking time to write such a fab review! We really take pride in doing our best for you guys. We enjoyed working with you and are here for you should you need us going forward.
Best,
Lissa

Rated 2 out of 5 stars

Wasted time and money

As a small business, we made a big investment to successfully develop an acceptable action plan to submit to Amazon for our PL claim. Our chain of command was as solid, clear and as valid as we will ever have. After several months of back and forth with our egrowth consultant, several minor updates in the Plan of Action and continued rejections from Amazon, our consultant has given up. As the owner of our family business, I will continue to learn, grow and submit appeals to Amazon for review. Unfortunately we have wasted a lot of time & money using egrowth.

February 14, 2021
eGrowth Partners logo

Reply from eGrowth Partners

Thanks for taking the time to write a review. I’m so sorry that we were unable to get you reinstated. We tried, and 9 appeals later, it just did not work. I wish the outcome had been different. I know you do too.

I want you to know that I will be passing your comments on to the consulting team. We want to make sure your voice is heard as we continue to improve, and hope you won’t hesitate to reach out if there’s anything we can do to make this better.

Take care.
Kind regards,
Lissa

Rated 5 out of 5 stars

Great Service !!!

Great. Roy Helped me with my ASIN Reinstation !! Thank you soo much

February 12, 2021
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Reply from eGrowth Partners

Ahmed,
YAY!! Thank you for leaving such a happy and positive review!! I'm glad we were able to help.
We are always here for you!
Best,
Lissa

Rated 5 out of 5 stars

Egrowth partners were fantastic

Egrowth partners were fantastic, they got our plan of action and appeal drafted and submitted within 24 hours and we got reinstated 48 hours after that. Our consultant did an amazing job understanding why our account was suspended and providing exceptional guidance on what information we need to provide amazon. Well worth the price to have the peace of mind of knowing that your account will have the best possibility of getting reinstated.

February 11, 2021
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Reply from eGrowth Partners

Viktor,
Thank you so much for taking time to leave us such a fabulous review! I know you were so worried when your account was down, and that Veronica was able to get to the bottom of the issue and get your reinstated had to have been a relief. We hope to work with you again in the future, maybe not just when you are suspended! :)
Thanks again, Viktor.
You were a pleasure to work with!
Sincerely,
Lissa

Rated 5 out of 5 stars

Amazing team, fantastic service!

I couldn't have asked for a more professional service. Not only did the eGrowth team pick up on my enquiry immediately, they also scheduled a call promptly and got my issue addressed quickly. (Background - not a seller who engages in blackout stuff).

I'd recommend anyone to go to the de facto experts in the reinstatement field. Do it right once, and go to the guys who are able to advise you on what to do. Your Amazon business is too valuable to cheap out on other solution providers.

In particular, Roy and Lissa deserve special mention for the prompt and effective service!

December 17, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Spencer,
Wow, thank you! What a lovely review! We are so glad to have helped you with your issue. And of course, I know you are thrilled to have everything resolved. We look forward to working with you again in the future, maybe on growth or management, something less worrisome! ;)
Best wishes to you,
Lissa

Rated 5 out of 5 stars

Roy helped us get through a very…

Roy helped us get through a very difficult asin suspension issue. We were unable to resolve it ourselves and with the help of Roy, we were able to get it back!

December 14, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Bryon,
I was thrilled when Roy told me that you guys had been reinstated! I know you were so worried. It was an absolute pleasure working with you. And thank you so much for the kind review!
Warmest regards,
Lissa

Rated 5 out of 5 stars

Best Amazon Agency ever!

eGrowth Partners got our account reinstated within 24 hours! The whole experience was great, working with analysts, uploading to data room and working with consultant. Highly recommend!!

December 3, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Sachin,
Congratulations! I know you are so relieved to be reinstated during a busy time of year. Thank you for such a wonderful review. I can't tell you how happy it makes me to hear that we could make something difficult just a bit easier for you.
I hope you have a wonderful rest of the year, and we are here if you need us. :)
Warmest regards,
Lissa

Rated 5 out of 5 stars

100% Success Rate

Have had my ASIN's suspended more times than I can count in the past 7 years. eGrowth has been the only company we've turned to for help.
Thanks to them, each suspension was successfully reinstated. That's right....100% success rate! eGrowth is the real deal! They're knowledge and expertise in the appeal process is top notch. So if you're looking to get back to selling quick, then look no further.

November 25, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

HI Carl,
Thank you so much for this fabulous review! We have loved working with you over the years, and helping keep your business booming. We feel honored that you return to us when you need help. :)
Warmest regards,
Lissa

Rated 5 out of 5 stars

I'm reinstated!

This team is awesome. My account was deactivated and we had 24 hours to resubmit our appeal after our first attempt was denied. Veronica and their team took fast action, reviewed our account and documents and provided our new appeal letter in less than 24 hours. I checked my email this morning to find we have been reinstated. I'm so impressed with the professionalism and execution rendered. I'll be signing up for the account management services next. Thank you so much!

November 4, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Hi Grant,

Thank you for the awesome review; we are SO SO HAPPY you got back up and running as quickly as you did!

We sincerely look forward to growing together with you.

With gratitude,

Christina

Rated 5 out of 5 stars

ASIN Reinstated in less than 22 hours. Excellent Service

hello, we have had an amazing and excellent outcome with our expedited request to sort out a very unfortunate suspension of our main selling ASIN due to an error of identifying incorrectly our ASIN to another one that was a completely different product and ending up costing us no sales for 7 days and lots of stress. We contacted Egrowth and Roy immediately went to work and did his investigation and follow through and less than 22 hours later our ASIN is back and reinstated and in full operation and we are now getting sales again. I have had immediate contact from the assigned consultant Roy including prompt communication and professional advise including phone calls, emails and skype updates. This has been an absolutely impressive assignment with high professionalism and breath of fresh air in comparison to the past week.
I can say with absolute confidence that this has been the most uplifting experience to know that with Roy's help and expertise our case was been handled with urgency and a very high level of competency and efficiency. We lost a weeks earnings and the decision to get Egrowth on board made sense as we may have had to wait at least another week or longer if we had not taken a proactive decision to bring Egrowth on board to manage this case. 5 Star effort and highly recommended.

October 30, 2020
Unprompted review
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Reply from eGrowth Partners

Paul, you are the best!!! We love working you. Thank you for this amazing review! We will love continuing to work with you! 😄

Rated 5 out of 5 stars

SIV document review

Hired them to perform a document review for the initial seller verification. I kept getting rejected and I found out through them 2 very useful recommendations that got the job done.
1st recommendation was about the bank statement: it's not written anywhere in the terms and conditions but it's required to have something very specific on it. (don't want to disclose the details publicly, just in case it's against amz terms & conditions)

2nd recommendation was to contact a special international team for an appeal (the information is nowhere to be found online). It worked. This team overturned seller performance and gave me another shot at verification.

Then I sent the revised bank statement again and I got in!

Without them I would be without an account, so the money was well spent.
Adriano

October 16, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Adriano,
What a wonderful review, and I am so excited for you! We all enjoyed working with you. I can't wait to further our relationship as you grow.
Have a wonderful day!
Warmest regards,
Lissa

Rated 5 out of 5 stars

Fantastic Job Well Done

I was at my wit's end and didn't know where to look until I was pointed in the direction of eGrowth Partners. Roy was constantly in touch, giving updates and advice at every turn, basically "holding my hand" through the whole process. Fantastic. Most importantly of all, they took care of my problem and now everything is good again. A weight has been lifted and I cannot stress how much eGrowth Partners performed.
Thank you Roy and eGrowth

September 28, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Stafford,
Thank you for your sweet review. I know you were so frustrated. And I’m glad you came to us. Roy will love to hear this. We hope to work with you again in the future. We will always take care of you through the process!
Warm regards,
Lissa

Rated 5 out of 5 stars

Working with E Growth for ASIN…

Working with E Growth for ASIN reinstatement has been positive. They know what to advise on and where to go for help. We hired attorneys to do ASIN reinstatement and neither one was good as EGrowth. They follow up from start to finish to make sure you getting what you paid for. Highly reccomend this company.

August 24, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Curt, thank you so much for this kind review! We have enjoyed working with you and hope to continue working with you going forward! Warmest regards, Lissa :)

Rated 5 out of 5 stars

Cynthia's book have helped me a lot

Cynthia's book have helped me a lot. I wish I read it 5 years ago, in 2015 when it was published and not 2 weeks ago, in 2020.

It is funny, educating and has so much valuable information for sellers. It's hard for me to read books, but this one was actually very fun. The stories she shared were incredible and unbelievable.

The book made me take preventative steps and it made me sign up to her "stay clean" service which gives me reassurance and I can sleep now better at night with her team looking over my account. Thank you for all the hard work, you guys rock!

Special thanks to Alison Jones, for being so sweet and accommodating and for answering all my questions about the "stay clean" service!

August 4, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Thank you thank you, Yoni! I am so glad you found us and loved the Suspension Prevention book! Just wait until we dig in with Account Management, you will be thrilled. :) We are really thrilled to be working with you. And just wait, Cynthia is writing a new book!
Warm regards,
Lissa

Rated 5 out of 5 stars

I wish that I wouldn't need Cynthia and…

I wish that I wouldn't need Cynthia and her 5 star team, but when Amazon decides to throw wrenches in my flywheel, I use them without hesitation. Expensive, yes. But, the alternative to working with them is wasted time writing a POA I'm not sure is correct, massive stress, and days of lost sales. Her team is professional and always gets the job done. They literally take the stress away from me so I can continue running my business and, well, sleep at night not worrying about the ridiculous appeal process.

August 4, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Danica,
Albeit not the best terms for you, we certainly enjoy working with you! I'm so glad we could help you. Thank you for this sweet review. Let us know how we can help ease your stress in the future!
Best,
Lissa

Rated 5 out of 5 stars

Was very happy with the service and how…

Was very happy with the service and how professional the Asin reinstatement looked. After submitting the information the product was back up in 24hrs. Will definitely use this service for our other two blocked asins.

August 3, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Mike,
Thank you for leaving this kind review. We are so happy that your ASIN was back up and running quickly. We are looking forward to continuing our partnership with you!
Warm regards,
Lissa

Rated 5 out of 5 stars

Great Amazon services!

I'm writing regarding my first experience with eGrowth Partners, and particularly about Veronica. She was professional, responsive and prepared an amazingly concise ASIN reinstatement appeal that was accepted within 30 minutes of sending it. I'm very happy with my experience and appreciate the reliability from her service. Thank you!

August 3, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Jason,
I am thrilled that you had such a great experience with eGrowth and with Veronica! Congratulations on your reinstatement. We are very excited to continue our relationship with you!
Warmest regards,
Lissa

Rated 5 out of 5 stars

A great partner

Egrowth has helped us through many challenges navigating the complicated ecomm world.

July 30, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Matt,
We are so happy to help you! You are right, the ecomm world can be tricky. :)
Glad to work with such a great client!
Warmest regards,
Lissa

Rated 5 out of 5 stars

Well Worth It

I've been working with eGrowth for years now. We are a top 250 Amazon seller and I can trust them to help not only with preventing a suspension on our account and providing weekly account health updates, but also with continuing to pursue reimbursements for lost and damaged inventory, which to-date they have gotten us six figures. Would highly recommend.

July 29, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

I'm so delighted to get your feedback, John! Thank you for your support over the years! Cheers, Cynthia

Rated 5 out of 5 stars

Helpful

Helpful, very responsive and checked in regularly

July 29, 2020
Unprompted review
eGrowth Partners logo

Reply from eGrowth Partners

Hi Meg,
Yay! We work hard and being responsive, and I am truly happy that you appreciated that! Thank you so much for taking time out to leave us a this review.
We hope that we can help you with all of your needs in the future, as you were a pleasure to work with.
Best,
Lissa

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