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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ability to filter out potential scammers and the thoroughness of the profile questionnaires, which helps in finding compatible matches. People also find the site easy to navigate and appreciate the variety of questions asked, believing they contribute to making positive connections. However, some people were dissatisfied with the subscription and pricing, finding it too expensive and noting that the inability to see pictures or message without a premium subscription was a significant drawback. There were also complaints about issues with the payment process, including difficulties subscribing and unexpected charges after cancellation.

What people talk about most

Website

People report ambiguous experiences with the website. While some customers appreciate its efforts to block... See more

User experience

Reviewers highlight ambiguous aspects of user experience. While some customers appreciate the thorough... See more

Subscription

Users describe negative interactions with subscription. Many reviewers express frustration with unexpected... See more

Price

Customers express widespread dissatisfaction with pricing, frequently citing unexpected charges and high... See more

Payment

Consumers express significant dissatisfaction with the payment process. Many reviewers report issues with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like that you are monitoring the website coz so far, you have already blocked 4 of the men who showed interest and communicated with me because of possible scamming activities. I am hoping to get m... See more

Rated 3 out of 5 stars

So far this new experience is ok. But other sites you do not need to be premium to see pics and message (if a member messages first)

Rated 3 out of 5 stars

eHarmony needs to open up more matches for us to see. Very minimal choices when there are many subscribed members. One plus, more quality choices than other dating sites.

Rated 3 out of 5 stars

I think having to pay the high price to be able to read the message is high. When you are a widow you want to meet a nice gentleman but don’t want to pay all that money plus the person who sends you... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Customer Care Information: help-singles.eharmony.com


Contact info

3.0

Average

TrustScore 3 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Worst customer service. I have been on a lot of dating online…

I have been on a lot of dating online services. Eharmony is the worst service in the dating industry. When I first signed up I chose the wrong service for the 1st hour I tried to call them to change the service but they are closed. When I emailed them they said after choosing service customer is binding in it without trial or change of mind but their policy is not transparent. Eharmony forced you to pay for 1 year which is very expensive like $70 per month and other plans but it only gives you one time discount then go back 2nd month original price. Most of accounts there are fakes and they try to take lots of your money just by giving you hope to know the right one by investing money in harmony. It is like scam and will not refund your money even after 1 hour you join it. It is the worse service and rip off service not even worth trying and too expensive.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

After initially paying over $100…

After initially paying over $100 dollars I quit my subscription after a month. Just had a pay out over $325 after the gutless cowards sent me over to a collection agency. Always read the rules and fine print.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

I have never dealt with this level of…horrible customer service

I have never dealt with this level of terrible customer service. First they get you with hidden 2 year contract, second they offer no other options. I asked to pay the subscription in full as a one time payment and they refused. Every single thing I asked to accommodate.
The dating pool on their site is not worth the money. No quality daters and no one engages in conversation.

It's a waste of money and it's a waste of time. Terrible customer service all around.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

I signed up to the wrong subscription for eHarmony

I signed up for Eharmony, unaware I chose 6 months. I wanted 1 month. Within a day, I emailed Customer Service stating the error I made, and they won't do anything about it. They are binding me to 6 months. Even when I've offered to pay the full 1 month subscription. No Customer Service at all. No bending or consideration. I've hidden my profile now, not sure what to do. Never have I had this kind of experience before. It's unfortunate.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

A wonderful, professional company!

Even though I am not a paid subscriber at this moment, eHarmony has been really good. They haven't given up on me! :) They've been very professional. I just wish there could be more "110" plus matches (there hasn't been any...) Also, I just wish they were a little cheaper and offered a MONTH TO MONTH subscription...

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

So awful

So awful! Misrepresented the contract details and wouldn’t refund me. Ended up paying £65 as a one off fee and monthly charge on top. Hardly any eligible people in comparison to other dating apps and comparability very questionable. Really not great.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam, chases for money that you do not owe, refuses to cancel account and delete account. Avoid this sham company at all costs

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have only just registered so not met/…

I have only just registered so not met/ spoke to anyone. The actual signing up has been easy to follow an I am now looking forward to meeting people. My friend was on here a few years ago and she met the love of her life and in time moved in together, sadly she has now passed away, however they spent a few happy years together. So hopefully it will be the same for me.

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

Seems to have gone downhill

Seems to have gone downhill from what it was years ago, like those running the business can't be bothered anymore, very little activity on there, 95% of the accounts that do make contact with me turn out to be fake, OBVIOUS fakes. Waste of time and money, I get the impression of almost zero chance of meeting someone genuine, sincere, honest, on there; last time ever pay to use a dating site, sterile!

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

The profile matching is a good idea but fees are a scam

The profile matching is a good idea, overall less time wasters.
However, the free version is pointless. So you get pushed into an annual fee, which I soon decided to cancel with the 14 day cancellation. To then be charged £130 for a personality profile report I didn’t ask for… sneakily created by the compatibility quiz… but free for premium members, but as I was cancelling I would have to pay?! I’ve not even seen it! Fuming!

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

eHarmony is fun

eHarmony is fun. I check my visitors every night. I'm very busy and I don't have time to go to the club so I use eHarmony.

March 6, 2026
Unprompted review

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