Eid Party Reviews 869

have been a loyal customer and have ordered from you many times, especially during Eid and other occasions. Unfortunately, my recent experience has been very disappointing.

I placed my order based on the information on your website stating that delivery takes 2–3 days. However, after 5 days, I had not received any confirmation or update regarding the processing of my order. As the order was time-sensitive, I decided to cancel it since it was no longer needed.

I attempted to contact you via email but received no response. I also reached out through social media and was advised to wait and follow up by email. Surprisingly, after 10 days, I received an email stating that my order had been processed and would arrive the next day or the day after.

This situation feels very unprofessional and has caused significant inconvenience. becouse i will return the order and i will pay for the shipping agine .. This feels unfair and misleading

I am disgusted in Eid party’s customer service and shocked at the fact they sell cheap quality stuff for high prices. All that aside , spent £70 to get the complete wrong order. Customer service keep ignoring, rubbish scamming company representing Muslims when they scam!! Be aware everyone big scam , don’t even purchase the £1 item better of getting from temu!!!

Loved the items I received. Came quickly and efficiently in time every time.

Always quick and prompt. Learnt from a friend a year ago and love purchasing the good and unique quality of items that make our blessed times so special. Thank you @eidparty for the lead🤩

Love the products, order every year! Cannot fault the company or the leadership. The service runs smoothly all year through and they always come up with such amazing products.

I am a long-standing and very proud customer of Eid Party. I have been shopping with them for years and they have never disappointed me. Every time I order, the service is excellent, the products are beautiful, and everything arrives on time and well packaged.

What really makes them special is how they treat their customers. They always make me feel like I am part of the Eid Party family. It is not just a business, you can feel the care and thought that goes into everything they do. As an older customer, I truly appreciate their kindness, reliability and consistency.

I will continue to support them and recommend them to others. Thank you for always making Eid feel extra special.
Mrs. J💕

Good quality products and customer service is great. Always order all my decor from Eid party and they never disappoint

Extremely value for money and reliable service wouldn't go anywhere else

Always honest and deals with any quieries promptly to the customers advantage

beautiful decorations, wonderful team, and high community spirit!

Alhamdulliah really good products!!
Was a bit disappointed with the delivery fee as they didn’t mention this when promoting the £1 sale.
And my order did arrive a lot later than what it told me.

I was extremely excited to order decorations for my new home. However some of the items ordered have not arrived. It's so disheartening that I'm having to write a review. I have tried emailing and messaging on Instagram. I would like to receive a refund of the items which I have not received yet.

I placed a large order in early December during EidParty’s heavily promoted warehouse sale on social media. This order was for Ramadan décor and gifts for my children, planned well in advance. Despite the website stating 6–7 day shipping, my order arrived over a month later.

When I eventually opened the package (having assumed everything would be correct), I discovered that two Ramadan calendars were missing. This was only noticed after I contacted them by email. I was offered a refund with a very mediocre apology. I explained that this wasn’t about the money, but about the inconvenience caused, as I had deliberately ordered early to be organised.

On top of this, I also ordered a large Ramadan banner, but received a completely different one to what I had selected. Although it was only £1, it meant my décor no longer matched. I reported this as well.

Today, I received a three-line apology and nothing more. Their customer service and follow-up when things go wrong is absolutely atrocious. There is clearly far more focus on social media promotion than on order accuracy and customer care.

Very disappointing experience overall.

Amazing people behind the scene with amazing products and events

Amazing items. Perfect for eid

Items were beyond exceptional especially for £1 so saved allot ended up ordering twice as I know I wouldn’t find such great products for that price door banners, table runners, balloons foil umrah, nikah , eid , Ramadan balloons I just stocked up , Delivery was super quick thank you eidparty

Great quality products! Affordable cost

Great service

Sadly we have to give a star otherwise i dont think they deserve that. Tried contacting them via email several times and tried to reach out on social media but nothing. They made an error on my order sent out a different item in the 1 pound sale and when i've emailed no response i just wanted a simple refund for a mistake they made but they never reached out. Wont be ordering again seems like the business has got to their heads. Used to be a humble lot of people but now wont even help their customer with their own mistakes.
(Ive read the reply)

To clarify with yourself the facts are correct i emailed you 12 days before the refund was issued so not very promptly like you advised, i posted this review before the refund and email was sent (coincidence ?) I kept messaging and commenting on tiktok but no response until now ..... idc to argue this further but i wont order again its simple x