Terrible! Bought a walker for my granddaughter there were pieces missing. Rang help centre who were not very helpful and said they would ask the supplier to send out parts. No timeline or info wh... See more
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Great shop with clearly marked age and skill indicators for the products they sell targeted to the discerning pre-toddler, toddler or small one. I also like the fact that on their website you can set... See more
I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again. It's a bit pricey but that's generally reflected in the quality and they've g... See more
Nadia was really helpful. For some reason even though I put my step daughter's name on the order, it still showed as mine on the confirmation... Nadia showed me what was needed, and hopefully my ste... See more
Company replied
Company details
Written by the company
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Contact info
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, United Kingdom
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
3.5
Average
206 reviews
Hasn’t replied to negative reviews
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Recieved a faulty item which happens…
Recieved a faulty item which happens sometimes and messaged using the chat on the website which usually takes ages to get through to someone but got through straight away and spoke with a Leuan who resolved this for me in a matter of seconds also extremely polite and professional. Amazing customer service and really impressed with their customer service chat option.
October 29, 2024
Unprompted review
Reply from Early Learning Centre
Thank you!
Great shopping experience
I have given the company 5 stars because they have great products, keep their customers informed, deliver very quickly and provide excellent customer service.
However, I buy toys on behalf of my playgroup and need an invoice. There is no quick way to do this at the moment as the link does not work,
October 29, 2024
Unprompted review
Reply from Early Learning Centre
Hi there, thanks for taking a moment to leave a positive review.
My delivery had been damaged beyond…
My delivery had been damaged beyond repair by the courier and ELC arranged an immediate replacement delivery which was much appreciated.
August 22, 2024
Unprompted review
Reply from Early Learning Centre
Glad to hear we managed to fix that for you. Thanks!
GREAT customer service following awful delivery
Following a horrible delivery experience the customer service team was quick to respond and resolve the issue, I am so greatful for their responses and help in the matter.
August 21, 2024
Unprompted review
Reply from Early Learning Centre
Thanks Emma!
Broken but easily fixed!
Bought a broken toy for my daughter, not their fault of course as they don’t make the toys. Issued a refund very quickly, customer service were very helpful.
August 20, 2024
Unprompted review
Reply from Early Learning Centre
Thank you
I lost the assembly instructions for an…
I lost the assembly instructions for an older Fort and Vince sorted new ones within a day. Excellent customer service.
June 3, 2024
Unprompted review
Reply from Early Learning Centre
Thanks for the feedback!
22 months year old grandson happy
22 months year old grandson lost the blue pilot from his ELC aircraft toy - this company replaced it free of charge making my grandson very happy. He says though he still misses the old pilot 😂
May 3, 2024
Unprompted review
Reply from Early Learning Centre
Aren't little ones funny! :-) Glad he's happy now.
Really helpful member of the team…
Really helpful member of the team helped me out today with an order and sorted it for me so it arrives in time for my child’s birthday very pleased with the help!
April 29, 2024
Unprompted review
Reply from Early Learning Centre
Thank you for your positive feedback!
Reply from Early Learning Centre
Thank you very much!
Great customer service from Vince
Great customer service from
Vince very
Quick response and very helpful
April 13, 2024
Unprompted review
Reply from Early Learning Centre
Thank you very much!
Great service
Friendly, helpful service
Good products at competitive prices
Fast delivery
April 8, 2024
Unprompted review
Reply from Early Learning Centre
Thank you very much!
Great customer service
Great customer service receive on the phone today from Nadia ! I ordered two toys not long ago and one of them stopped working , Nadia was able to resolve this issue quickly and has ordered me a replacement straight away . Thank you
April 9, 2024
Unprompted review
Reply from Early Learning Centre
Hi Ana, sorry to hear one of them broke. Glad we managed to resolve this for you.
Order arrived damaged from the courier
Order arrived damaged from the courier. Contacted ELC. Excellent customer service! All issues sorted.
March 19, 2024
Unprompted review
Reply from Early Learning Centre
Great to hear, thank you.
Brilliant fast customer service, excellent!!
Very quick response to my query and extremely pleased with the outcome. Item replaced overnight so we now have a happy toddler. Thank you very much 😊
February 29, 2024
Unprompted review
Reply from Early Learning Centre
Thank you for your positive feedback!
Excellent customer service and goods…
Excellent customer service and goods promptly received. Thank you
February 27, 2024
Unprompted review
Reply from Early Learning Centre
Thank you for your positive feedback!
Your prompt and timely response to my…
Your prompt and timely response to my message early this morning on the weekend made my experience great. The company is doing well regarding social networks that help with communication purposes. Keep it up. Many thanks
February 17, 2024
Unprompted review
Reply from Early Learning Centre
Thank you very much for taking a moment to leave this great feedback. We really appreciate it!
Rose Cottage dolls house
I recently received a second hand doll’s house for my granddaughter, from a friend. It was flat packed but no instructions for re-assembling. I called ELC helpline and within minutes, Nadia had sent me a pdf with the assembly instructions. Thank you very much for your efficiency! Donna
February 7, 2024
Unprompted review
Reply from Early Learning Centre
Thank you for your positive feedback!
Brilliant customer service
Brilliant customer service. A gift of my baby broke and I didn’t have a gift receipt. It was her favourite gift and the ELC quickly offered and sent out a replacement. The email exchange was so quick - very impressed.
January 22, 2024
Unprompted review
Reply from Early Learning Centre
Thank you, glad we could help out
Ordered a building toy for my grandson…
Ordered a building toy for my grandson but Unfortunalty some of the parts were missing, contacted elc and had a excellent response, quick and kept me up to date with my purchase, thanks
January 3, 2024
Unprompted review
Reply from Early Learning Centre
Thank for taking a moment to leave such kind feedback.
I requested a return for a toy I…
I requested a return for a toy I purchased online as my granddaughter received 2. The response was informative and prompt. I took the toy to a local The Entertainer store where staff were really helpful and friendly. The whole process was straightforward. Thank you
January 3, 2024
Unprompted review
Reply from Early Learning Centre
Thank you for your great feedback!
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