El Corte Inglés Reviews 

Ordered from food department with expected arrival date within a week. Almost two weeks passed and the goods are still ‘en preparacion’ and no indication if anything is being done. Customer service is not informative at all!

Do NOT buy any Food from el corte ingles.
**ALL FOODS ARE SPOILED OR NEARLY EXPIRED from EL CORTE INGLES.** All the food items tasted TERRIBLE(from their "Club Gourmet"), as if the near expiration dates of the foods was not enough, they tasted as if not kept in proper storage temperature conditions.
The cans of food(Christmas food items, e.g. cakes, cookies, chocolates, etc.) from el corte ingles "Gourmet Club" had a production date of 1 - 2 years before the day we ordered the food item but an expiration date of 1 - 3 weeks of receiving(within a few days of Christmas).
We sent a message to el corte ingles "customer attention" telling them it's inappropriate to give a Christmas gift for items that have such a expiration dates. El corte ingles responded as follows.
"Hola first name,

Quiero expresarte mis más sinceras disculpas por todos los inconvenientes que le hayamos podido ocasionar.

Mi objetivo es ofrecerte cada día un mejor servicio por lo que agradezco sinceramente tus comentarios y observaciones. Para que tu experiencia sea cada día mejor.

Espero mantener tu confianza y que nos sigas eligiendo.

Atentamente,"

We ordered a product from the CI in Marbella online. They say that it was sent and we had a tracking number... but next day we waited in all day as the delivery was important and around 6pm the delivery status said that they could not deliver we were not in so it was returned to the depot TOTAL BULL!

Very unfriendly staff member. I even translated from English to Spanish on Google translate and she was still unhelpful.

The guys in the Hugo Boss department were fantastic!! Nothing was too much trouble. Suit bought and it was a pleasure to meet them and have them help us choose a fab suit. Thanku !!!also bought shoes and all the staff were so amazing .

Ordered an item online with delivery stated as 24-29th October. Contacted customer services 11th November re; non-delivery. They still have not replied 5 days later. Absolutely shocking service. I will never use them again.

Nice range of football shirts, good experience. Nice atmosphere

Since 18/08/2024 i ordered 4 pairs of shoes
I waited for my order to arrive almost 4 weeks and i didnt recived nothing
I call de customer service and i was told that the delivering service could not leave the packets so they return it.
yesterday i called againg and they told me that they were goint to contact the transport for a new delivery
today i recevid a mail saying that my order was canceled and if i want more information i should contact the costomer service.

SPENT MORE THAN 1 HOUR ON THE PHONE WIHT CHATBOTS.

THE SERVICE OF CORTE INGLES IS TERRIBLE DONT HAVE ANY RESPECT FOR THE CUSTOMER

THE CORTE INGLES WAS EL CORTE INGLES
NOW IS LIKE CHINESE SHOP.
I WILL NEVER BUY ANITHING AGAIN.

El Corte Inglés is usually a reliable place to shop, but I am very disappointed with my experience in the shoe department. I recently bought a lovely pair of sandals. I wore them for one afternoon, and I suffered some painful cuts due to the leather straps... I returned the sandals slightly worn and they refused to even give me a return for a store credit. I am used to stores that accept returns, no questions asked, and I was stunned by their rude and curt denial to consider my return. I was stunned when the lady at the counter explained that shoes worn at all cannot be returned... I would not have returned comfortable sandals, and these were practically new, barely worn. So it goes... I will never be shopping for shoes there again.

Hello my experience by el corte ingles.
I bought online a parfum for my wifes birthday.
I order and paid as gift.

After 9 days we received the parfum. Over a distance from 70 km. I wrote service departement many emails not one answer.

Never i go to buy some item by them.

Its a shame and now i understand why more and more retailmarkt shops are going bankrupted

Ordered a sofa online, only to receive a product nothing like in the pictures. Low quality, wrong color, incredibly uncomfortable. Truly everything that could have been off about it, was. This review however is about their customer service.

I tried returning the product. Took 3 weeks for someone to actually confirm the return was recorded. 2 weeks and 5 phone calls of me trying to figure out when they are coming to pick it up, I ended up going in person (Who has space in their house for a couch they cannot touch for fear of damaging it) only to be told that it is a "personalized" (?????? Wt actual f ???) products and I better get used to it because they will not return

I recently purchased an own-brand cafetera/Moka pot via the internet using PayPal. This was a small order of some 60 euros, with the Moka pot costing 37.50 euros.
On arrival it was clear there was a manufacturing defect and I requested a return of the Moka pot which ECI agreed to.
They suggested I send it back via the Correos, but didn't provide a Bar-code or QR-code to enable shipping.
All phone calls to their help-line were cut short or ended up going in circles.
In frustration I contacted PayPal who took two weeks to announce that ECI would refund the costs of the pot, on its return to them BUT I pay for tracked shipping!
I could have done this at the start.
If the goods are faulty, why should the buyer have to pay the costs?
I wasn't trying to rip anyone off - I just wanted to return the item for a refund.
It was such a thoroughly unpleasant experience dealing with this company that I abandoned the PayPal dispute and binned the item.

Currently in process and the staff in the elche store were extremely nice. So we’re waiting the news on the pc.

I purchased the new Samsung S95 4K Smart TV with AI. The service was excellent from Amelia in the store. The demonstration of the model which I purchased was amazing. Delivery was yesterday, Friday, 2nd August and TV was set up and operating after 10 minutes. The quality of the picture and sound is amazing. Congratulations Samsung.

Yesterday I received in the mail a statement from Corte Ingles from June 2024. Today I drove 1 hour to Puerto Banus Corte Ingles to pay the bill. Customer Service (a little man called Salvador) said I must pay an extra €20 interest for late payment. I queried this because I have no factura showing the charge but Salvador was adamant. I paid and cancelled my account. There is no customer service at Corte Ingles.

Dogs allowed, but ONLY if they are UNDER 10 kilos, so this barking and yapping cute maltese IS inside barking at my well behaved labrador, but my labrador can't go inside because she is over 10 kilos, the most absurd rule ever. Not surprised about the poor rating I see everywhere...

I paid for a gift basket and delivery cost at the Barcelona store and it was never delivered. Their customer service has refused to help me and I may be out of luck. Don't trust them. It seems like they find it easy to refuse to help me because I'm back in the US and can't go into the store.

Very bad customer service experience! I bought a ceiling fan there on 20.06, which was not quite cheap (EUR 199) and had an electrician install it the same day. After trying to figure out for 3 hours why the wings are not moving because the light was working, we came to the realisation that the ceiling fan was not working correctly so I returned it today. Upon returning it and explaining that now I still have to carry the costs for the installation the guy who was working there, who also sold it to me the day before was neither caring, nor professional in any kind of way. If he would have shown any interest in the situation I would have happily replaced it with a new one instead of asking for a refund.

Discrimination they do not treat well tourism they judge for the skin or appearance. We order drinks and food ( Clarita) the waitress never provided the complement or appetizer’s but next table order just one beer and they gave 2 cups of olive and potatoes.

I agree with the poor reviews. We ordered an oven from El Corte because we thought they would be reliable. First they delivered the wrong oven and it took three weeks to receive the one we ordered. We had to email and send online chat messages (waiting for hours) every day otherwise we would never have received the oven we ordered. But it arrived with no accessories - no glass top, no handle, no grill etc. Six weeks on and we are still sending two emails a week but have lost hope that we will ever receive the missing accessories.