El Corte Inglés Reviews 

I bought a fridge freezer in April the seal split in September they finally sent an engineer out last week December 15th only to say the manufacturer only guarantees electrical parts, Corte Ingles have done nothing taken no responsibly for the product they sold me have been so difficult to deal with cutting me off each time I phone answering emails with automated replies never again will I buy from them so very disappointed

If you try to buy something in the electronics department, you have no assistance because the staff are all standing chatting to each other. It’s terrible. After 10 minutes I walk out… with nothing.

Como la mayoría de las personas, ni siquiera les daría 1 estrella.

Una gran señal de advertencia es que ni siquiera se han molestado en reclamar su negocio aquí en Trust Pilot, lo que demuestra que online no les importa...

Pedimos dos juguetes para nuestros hijos para Navidad. La entrega tardó dos semanas, cuando deberían haber sido un par de días, y nos seguían diciendo que se iba a entregar, pero no fue así. Muy molesto y frustrante.
Luego, cuando finalmente lo entregaron, solo entregaron un juguete. Y, por supuesto, como no les importan las compras online, es difícil localizarlos. Afortunadamente pagamos mediante PayPal, así que ahora vamos a intentar reclamar el dinero de esa manera.

Like most other people, I wouldn't even give them1 star.

A huge warning sign is that they haven't even bothered to claim their business here on Trust Pilot, which shows that online doesn't matter to them...

We ordered two toys for our children for christmas. It took two weeks to deliver, when it should have been a couple of days, and we kept being told that it was going to be delivered, but wasn't. Very annoying and frustrating.
Then when it finally was delivered, they only delivered one toy. And of course, because they don't care about online shopping, they are difficult to get hold of. fortunately we paid using PayPal, so now we are going to try to claim the money back that way.

They don't deserve a star. Their online "service" is an absolute joke. I ordered a TV online and nearly a month later, I am still waiting for it to be delivered. I had to resort to going to a store to talk to a customer service agent because I got no responses to my emails. Unfortunately, despite promises (10 days ago) that the TV would be delivered within 3 days, I am still waiting and will have to go back to the store again. I will never use the online ordering service again. It is the worst I have ever experienced.

I placed my order like one week ago and after I read a lot of bad reviews about this website and I wanted to cancel my order but it was too late . I was so scared that my order gonna be wrong or I m not gonna receive anything till today when my package arrived. Everything was good , I received exactly what I ordered it . Maybe I was one of the luckiest people.

There needs to be a zero star review
There needs to be a zero star review! el corte inglês does not deserve 1 star! twice i have ordered online and twice i waited 2 weeks and had to cancel! they sell products that they don’t have in stock and do not inform you. so i waited and waited for them to get stock in and had to give up and cancel the order! do yourself a favour don’t shop with el corte inglês

Terrible communications, and so far I haven't gotten my money back after returning the order. What a waste of my time and money

Customer service is a complete nightmare and joke.
More than one month with items that say delivered and they have never arrived. No one calls you back, replies an email and although i shopped online not to waste time, ended up going to the customer service to complaint. They have no power to do anything, they give no solutions and i still don't have my goods.

I am only going though this pain since i did my wedding with them. DONT. Its a nightmare, they where not being able to provide us a list with the gifts and who gave is what, 4 months of complains to the IT department describing the problems, and not a single email or solution.

Either shop in the store or dont bother, buy on amazon, at least they care and have insurance if anything gets lost.

They will dissapear as a company in time if they dont manage to do something about customer service. New generations dont care about going to the shop for a mediocre old school experience with no working wifi on the stores, and whatever you do to help, they just dont care.

Go somewhere else or buy directly from the brands, not worth the time and pain

Customer service at El Corte Inglés is a complete joke. We've sent multiple emails about an order we placed that arrived damaged and have had four different tickets opened as a result. After four weeks not one of them has been replied to. There's simply nothing in their ticket system when you click on any of the links to them. This is appalling. I don't think I've seen such a bad rating here on Trustpilot at 89% 1 star, but it's a clear indicator that El Corte Inglés has very serious internal problems that it refuses to address and correct.

it is NOT safe to order from this store. I purchased a console table in July, and was told it was arrive in September. One week after the delivery date, I received an email notification that it was delayed, with no date when it would arrive. I spoke with someone online by chat who assured me I would have an answer within 2 days on its status. Nothing happened. My husband went to the store in person to talk to customer service, they said it would arrive within 3 weeks (in October). It of course never arrived. We went again to customer service to fully cancel the order and get money back. They are saying they can’t even refund the money, since it was an online order and someone somewhere will give the money back, with no date given when that will happen. We are now filing a formal compliant with the local government. This is insane. No concept of customer service or care for their clients.

can someone respond to my emails and messages? im already waiting for 3 months for a reaction to a defect product! I have 2 case numbers that does not work and had send like 20 messages already and nobody responds!

My opinion of the Elcorteingles store is absolutely terrible. I had my first encounter with them when I ordered a Garmin watch, and it has been a complete disaster ever since.

First of all, the store charges your account immediately but has no intention of delivering the ordered goods. It's a plain scam that destroys customers' trust.

What's even worse, the Elcorteingles store tries to keep customers in the dark by sending multiple emails stating that the shipment will be delayed. This is just a trick to keep our hopes up for delivery while they have no intention of delivering the order.

Ultimately, the Elcorteingles store does not send the ordered goods, citing some strange "technical reasons." This is absolutely unacceptable, especially when the product is still available for sale on their website. It's clear that they are trying to extort money from unsuspecting customers.

I wholeheartedly discourage anyone from using this store. They are nothing but scammers who have no regard for honest customers. My case has been reported to the bank, PayPal, and other financial institutions to prevent any money transfer attempts. I hope others will avoid this place and not fall victim to this scam. Stay away from Elcorteingles like the plague!

Mi opinión sobre la tienda Elcorteingles es absolutamente terrible. Tuve mi primer encuentro con ellos cuando pedí un reloj Garmin, y ha sido un desastre completo desde entonces.

En primer lugar, la tienda cobra tu cuenta de inmediato pero no tiene la intención de entregar los productos solicitados. Es un simple fraude que destruye la confianza de los clientes.

Lo que es aún peor, la tienda Elcorteingles intenta mantener a los clientes en la oscuridad enviando múltiples correos electrónicos diciendo que el envío se retrasará. Esto es simplemente un truco para mantener nuestras esperanzas de entrega mientras no tienen intención de hacerlo.

Finalmente, la tienda Elcorteingles no envía los productos solicitados, citando extrañas "razones técnicas". Esto es absolutamente inaceptable, especialmente cuando el producto sigue disponible para la venta en su sitio web. Está claro que están tratando de extorsionar dinero de clientes desprevenidos.

Desaliento enérgicamente a cualquiera a utilizar esta tienda. Son nada más que estafadores que no tienen consideración por los clientes honestos. Mi caso ha sido reportado al banco, a PayPal y otras instituciones financieras para evitar cualquier intento de transferencia de dinero. Espero que otros eviten este lugar y no caigan víctimas de esta estafa. ¡Manténganse alejados de Elcorteingles como de la plaga!

Pedido nº: 2327035003859 from 27 septiembre 2023
Tracking number: 026702567028

According to tracking number, as of October 2 it was obvious the parcel had been lost. By tracking it was moving back and forth between two nearby cities.
I have contacted them via chat like 10 times and every time they pretend they don’t know I have contacted before (but one agent confessed they see previous requests).
They say they register “issues” and send them to the email with links to track the status of the request, though links gives you just 404 response and I think it is intended like that to pretend they are doing something while they don’t give a s**t about the client. Every new conversation we start from “I don’t know your previous history. Let’s start anew” Here are several examples.
Número de caso: 06962910
Número de caso: 07024725
Also, it is very funny how they terminate the chat.
“give me 5 minutes to investigate” – ok – “are you still here?” – yes – “Okay, we terminate the chat”. Several times “wait we change the agent” and just close the chat in 5 minutes. Pity I don’t understand how to upload screenshots of the conversation here. I havn’t experienced such a neglect from a seller ever before!

Yesterday the courier called me and said that he knows he should deliver me something, but he doesn’t have the parcel, so I’d better call El Corte and resolve the issue with them. The guy probably hasn’t ordered anything from them or is a part of this money-stealing-circus.

To summarize me experience with their support is:
1. 2nd of october – yes, we see something strange with delivery tracking, but we will contact the carrier and will find the parcel!
2. Next inquiry - Oh, you have a problem? Just wait
3. Next inquiry - Oh, you have a problem? Just wait
4. Next inquiry - Oh, you have a problem? Just wait
5. Next inquiry - Oh, you have a problem? Just wait
6. Give us 48 hours we will make serious inquiry and let you know!
7. Yes, we don’t have response from carrier! Will forward the issue to our superiors!
8. Next inquiry - Oh, you have a problem? Just wait
9. “WHAT DO I DO? MY PARCEL HAS BEEN LOST” – “here is your tracking number” and terminate the chat
10. Where I’m now – “we will register new issue” – “what do I do please say” – chat terminated.
Maybe someone can suggest what to do to have my 900 euro back from them? I’m confused.

Online shopping is a nightmare. I cancelled one order after a delivery delay of a month. I am now pending an order which is four days beyond its delivery date. Customer service doesn't know where it is... It's a joke for a company of this size and reputation.

It has been easy to buy on their website.

They sold me a computer that didn't work. I asked to exchange it, but they told me that since I had unsealed it, it will not be exchange it. And they pointed me to the check with guarantee, but when I transferred the check with the guarantee, it was written there that only DVDs and CDs could not be exchanged; they should not be unpacked and this did not apply to computers. I was deceived, among other things, when I asked to exchange a non-working computer, they treated me rudely and with ridicule. Just because I am a woman and a foreigner does not mean that you can do this to me! Very rude and dishonest company! Never buy anything from them!

horrible late and then an automated chat just trying to close down the chat without answering anything.
WILL NEVER SHOP THERE ONLINE AGAIN !

Horrible customer support. I bought a few pieces online, and wanted to return one. It took them something like 2-3 weeks to only answer my email about how to make a return. They do not gave this information available on their web. They also make you pay for returns. I would never buy again. Please so not make the same mistake as I did and do not buy from there. There are so many better options.

Ordering online is nothing like shopping in store. You would think with their reputation they would do better. First time I ordered a computer with 24hr delivery, really needed it as mine broke, took a week to arrive. Next ordered some dog food as couldn't get to the store. The box arrived late again and bashed in, I'm surprised there was anything in the box as it was pretty much fully open. I complained to them saying I can send photos of the box as there was no option to attach photos. They took over a month to reply and just said sorry. Followed by another email asking for a review on their customer service. I expect more from a company like this and if I can't get to the store, I won't bother ordering online either.

Not friendly at Madrid store. They did not give me my Global Blue tax form even though I asked and she clearly knew what I was asking for. It was not for much, but still disappointing. The guard at the door looked us over like we were criminals. Not sure why, as we are average looking folks.