Electrical123 Reviews 130

Bought a Dyson handheld vacuum cleaner from Electrical 123. It was very much cheaper than I could find it elsewhere and delivery was second to none. Arrived within a couple of days.
Highly recommend this company.

I found this site after getting fed up with Amazon. I placed my order at 8.00pm and received the usual confirmation email stating delivery date I requested. They kept me updated the following day on packing and shipping info. I then got an update text the morning of the delivery followed by an email confirming the time of the delivery and the name of the driver. I cant fault the customer service of this company. Their service is absolutely exceptional and far exceeded my expectations. Well done Electrical123, I'll definitely be back

Ordered a Beko washing machine on the net through Electrical 123 based on their past reviews, price & delivery.
This company blows the likes of Comet out of the water. For starters their price was a full £50 cheaper. Secondly their online website ordring system is simple as. Thirdly, their delivery was FREE. Finally, not only did we get it delivered in 2 days, but they also sent an email confirming the delivery time to within 2 hours the day before so we did not have to wait in all day. Try getting a delivery within 2 days and to within 2 hours from Comet.
Overall I cannot fault any part of my buying experience from this company and would definitely recommend them.

I ordered goods over a week ago which were due for delivery today. I had no text or email confirming delivery slot and when calling Customer Services was put on hold for 30 minutes. The monies I thought I'd save by using this company was used up in telephone call charge! I shall not be using them ever again!

I ordered a Hotpoint washing machine in July and it was promptly delivered the next day by Electrical 123. I was kept informed when the delivery would be (free delivery too) and they were on time...which is always a bonus. Anyway, I used the machine about 10 times and there was a loud bang and an electrical burning smell. I called Electrical 123 and they organised an engineer directly with Hotpoint...that's where it went wrong. Hotpoint contacted me and cancelled the date (no engineers apparently) and then moved the inspection to the next day. On that day they called again and said they didn't have any engineers for another 2 days. I was really disappointed, and I told them so, as I have a large family and I had to use a launderette at a cost of £10 per wash! Hotpoint basically didn't care. I asked for a replacement machine as it was only about 6 weeks old (only used 10 times though, as I'd been on holiday). Because it was over 28 days they wouldn't replace without an inspection...rubbish!
I contacted Electrial 123 again and let them know and they tried to escalate the issue with Hotpoint...to no avail. They called me back really quickly and the result was that they offered to replace the machine for me and delivered it the next day. I presume they will now have to take the duff machine issue up with Hotpoint but offered me a fantastic service as it's resolved the issue for me. I wouldn't hesitate to recommend this company for any electrical goods in future.

I ordered my washing machine on a Tuesday evening, was given a choice of delivery dates prior to placing the order which was really helpful. I was then sent an email (as they said they would) the evening before giving me a 2 hour slot.

The delivery was prompt, the drivers took the machine into the house, removed all packaging so I could check for any problems. They then removed the packaging.

So within 36 hours of placing my order the washing machine was here. Being kept up to date and courteous delivery staff...no complaints from me!

Have bad experiences to buy a Beans to Cup Coffee machine from Coopelectrical , Will avoid in future ad buy from ebay with paypal payment options, When you buy from Coop (my order Order Number
1530414 ) Have spend additional £20 for customer service line , and problem was not resolved, get any goods and any payment refunds, You also don't have options to dispute your order-payment.
Rubbish service !

I bought a dyson through electical123.com and i was well surprised by their customer service standards, The dyson i was after was £70 cheaper than all other retailers so seemed too good to be true but went with it and i am glad i did!
Very impressed with the Next day FREE delivery, they called me to confirm everything and i have been sent emails to let me know where it is until i got it.
Will def buy again 5*****

I was a little wary of ordering a product from an online company due to a bad past experience but I needn't have worried. Electrical 123 was easy to order from and gave excellent product information, the prices were a lot cheaper than other websites and the fact I was able to choose my delivery day was an added bonus. I received a text message the night before my delivery date with a 90 minute delivery slot and it arrived on time. All in all I would definitely recommend this company and will certainly be using it in the future.

it has been two days and still no answer from customer care, this is a joke!!
Buyers beware, if your not satisfied with your order then you going to need all the patience you can muster to get through this.
I have to point out that the sales staff answer in 2 rings surprise surprise!!
Electrical 123 got my money now don't want to deal with any issues
I'd avoid this like plague!!
Also co-op electrical same company.

I recently bought an Indesit ID75 tumble drier it was ordered payed for and delivered as stated no problems after 6 days the machine broke down I rang Electrical 123.com but after 6 minutes waiting on a 0845 number at 15p a minute (sky) I decided to try indesit directly another 5 days untill repaired not impressed with quality of machine ?? ,not electrical123.coms fault but should answer phone quicker and have a normal phone number as it is expensive waiting on these premium phone lines .

Good competitive pricing, free delivery, fast delivery on specified dates. I will definitely buy from this company again and will strongly recommend!!!

1st time buyer, Excellent service, delivered on day promised,Cheapest price found on internet !, Would use again

what more can i say!

We have just bought a Beko Washing Machine model BEK-WSH-WMB71642W-W for a bargain price £242 with free delivery. We ordered it on a Thursday and picked a date for delivery the next day - and exactly as described in their delivery information we received and order confirmation email and an email advising the delivery slot for the next day. The washing machine was delivered on the day and within the time slot by two very polite and helpful delivery men who removed the packaging and brought the machine into our utility room ready for us to install. We can't praise this service highly enough - it's definitely 5 STAR ! Well Done to everyone at Electrical 123. Kind regards, Sarah and John Bushnell

Ordered a freezer, (which best buy, cheapest price I could find) I chose the wrong delivery date so immediately phoned them to see if I could change, and I could no problem. Received a 90 minute time slot the evening before delivery date (currys would only give me a 8am - 7pm delivery time with free delivery) Then on delivery day (2 days from ordering) I had to contact them again so see if I could find out further details about my scheduled delivery slot, they were happy to help and telephoned the drivers. So pleased with their customer service. Delviery was quick, efficient, they unpackaged for me so I could check no damage and they took the packaging away with them. They were happy to carry it through my obstable house into the kitchen. Would definately use again

Don't be put off by bad reviews. I ordered a Bosch washing machine on Monday at by far the cheapest price on the internet. It was delivered Wednesday afternoon at the time arranged, efficiently installed and the old machine removed. What's not to like?

Excellent service, delivered on time by very helpful delivery drivers. I will buy from here again.

First time to use Electrical 123 whilst comparing against the likes of Dixons,Currys and bad experience of Comet for a fridge/freezer,well impressed with them and customer service.Definately use them again.

Very good communication from start to finish and spot on delivery.A++++