Electrical123 Reviews 130

Bought Hoover from them,arrived next day only to find the handle had a large crack all the way up. Decided to phone the customer service line which is option 2, 25 minutes later at 10p a minute still has no answer so decided to hang up,phoned up again straight away but decided to press option 1 which is the order line and surprise surprise they answered within 3 seconds,absolute rip off if you have a problem with any item ordered from this company. On the plus side item was exchanged the very next day thanks to THE ORDER LINE. Just checked my phone bill and yes it has gone up by £2.49

My daughter ordered a Zanussi washing machine last week and paid in full by debit card. Unfortunately the machine had been priced incorrectly on the web site so Electrical 123 sent her an email to say that the machine could only be supplied at a price some £60 higher. My daughter could not afford it at the higher price so asked for her money back. This was promised, but after a week of checking her account, no money has been returned. Finally today they gave her a credit note instead, despite never supplying the goods! She is very distressed, without a washing machine, and unable to buy what she wants elsewhere. I am very hopeful that Electrical 123 will sort this out for her asap. I shall post the outcome!

ordered laptop & microwave which arrived on day specified, (microwave works fine) however something loose inside laptop which had to be returned should of been collected and new delivered on Saturday but never arrived due to City Link not knowing postcode, even though had City link had delivered an item from different company previously (new estate) Simon Collins rang to confirm if we had taken delivery of laptop- no he tried to get hold of City Link although they had already shut therefore he tried his best to re-direct item to work on Tuesday they tried again to deliver on Monday and they found postcode this time & also tried to collect item from work. i offered to collect item from City link depot and Simon very kindly refunded £15 for the inconvience. Will use again Thanks Simon GREAT CUSTOMER SERVICE!!!

Took a day off from work but the product (microwave) never arrived. Am regretting buying from this retailer just to save a few quid. They use the cheapest possible delivery service to cut costs - so there is no guarantee that the product will be delivered on a given day. Calls to this retailer are charged at full rate at all times - so you lose money just by calling them. Avoid - or regret.

I ordered a vacuum cleaner before Xmas, it was the cheapest price online, a timed delivery which I could have changed easily and it arrived when stated.

The best online ordering experience. I have a number of electrical items to buy this year and it will be from them.

Well done!

No hesitation in recommending Electrical123.com...our experience was that they are cheap, reliable & fast.
Originally ordered Humax HD PVR from a different internet supplier & it failed to arrived because their courier (Yodel) didn't make the delivery when promised & then lost it. We cancelled & then ordered from Electrical123 - wish we'd gone there 1st...ordered Monday pm; offered a choice of delivery dates including the following day, which we chose; we were given a tracking number with their courier (City Link), & received delivery before lunchtime Tue :-).

Deal with you again . Great service.EXCELLENT
But your couriers..City Links are Useless I'd change them

Ordered an LG 32" TV because Electrical 123 had the cheapest price of any other supplier by more than 10%. Great customer service - they called the day before delivery to confirm and the product arrived at 8am the next day by City Link. Simple. Will definitely order from them again. First class!

ordered 11pm monday got today weds fridge new boxed would recomened and use in near future,phoenix delivered and was very polite and helpfull kept in contact via mobile

Excellent fast and friendly service, I'll be using them again.

I ordered a TV from electrical 123
I received a call the day before delivery to check the address and payment details, which I thought was a good service.
electrical 123 couriers did let me down, you do get a tracking number (which to be fair isn't any help, only tell you it's on it way, doesn’t give times)
Due to my order being near Christmas the courier company deliveries a lot later than the time scale given in your order conformation, which I only found out after placing my order, in my case deliveries were up until 9pm, I was having my delivery sent to work, so wasn't going to be there that late.
I called the courier company, once it got passed the 'normal delivery' time they said normally (outside the Christmas period) they could give you an ETA on deliveries (which is handy to know) but on this occasion they couldn't.
I wasn’t convinced that I would receive my TV the following day and wanted to change the delivery address, I called electrical 123 on the evening of my delivery and spoke to a chap called Paul. He apologised and said he would try a contact the courier to change the address and call me back. True to his word he did call me back, unfortunately unable to get in touch with them to change the address and promised a call back in the morning - again true to his word I received a call from one of his colleagues and I received my TV the following day!
Clearly my delivery issues were no reflection on electrical 123, just 'one of those things' but maybe worth thinking about where you want your goods delivered.
I would recommend electrical 123 and will defiantly be using them again, seeing as they were one of stores offering what I wanted for the lowest price and have a good customer service team - winner all round!

Please disregard point 3 of electrical123's promise. All items are not in stock - at least in my experience.

Placed an order for a new tv on a tuesday for delivery saturday, the guy put me on hold while he went away and checked my tv was in stock - all good so far, order placed.
I get a call Friday confirming delivery time then saturday morning (which I had taken off work especially) I get a call saying item is not in stock anymore when they checked the warehouse and the guy on the phone said he would call me back first thing monday to tell me what the situation is after speaking with the manufacturer to see if it is possible to order another one. After no callback I rang customer services myself - was told yes mr customer it will be back in stock tomorrow - is next saturday ok? I accepted this....mistakes happen I suppose.

8pm that evening in our new flat we get the internet working:
The guy that promised me a callback had opted to leave me an email?! how cowardly, especially as I said I currently have no internet...
Sorry we dont know when it will be back in stock - "could be a week/could be a month"
- I'm now very worried, one person said in stock tomorrow, another said out of stock but didn't ring me to tell me as promised.

Order cancelled, and placed with comet instead

Absolutely First Class sevice, order placed on line Thursday evening 20/10/2011 one id check phone call and the tv was delivered this morning.

I very happy to recomend Electrical 123 and I will always check them before I make any future purchases.

After shoppping for an electric stove I came across Electrical 123 who had by far the most competitive price plus free delivery! Very pleased with the whole service. Transaction went through with no problems and the item was delivered on the date requested. Will definitely use again in the future.

We purchased a steam oven / microwave after trawling the www and Electrical 123 were by far the most competitive. Unfortunately, the microwave failed within the 28 day period. I telephoned the company and the young man was sympathetic and polite. he arranged for a replacement in less than 24 hours. I have bought many items on the net but this quality of service easily surpasses them all. I would not hesitate to recommend or to make further purchases myself in the future ... if only all companies were like this.

I looked on lots of different sites before i found electrical 123 could give me a delivery of my washing machine without waiting 4 weeks. In fact they were not only the cheapest but i ordered it on the friday and they delivered it on the day after, on the saturday.Delivery was free and for a small amount they took my old one away.i live in a flat with 26 steps but the two men who came had no problems with this.They arrived at the estimated time, were very efficient and friendly and took all the packaging away. Next time i need something electrical i shall not even look anywhere other than this company.Mrs Murphy. surrey.

After reseaching hand-held vacuum cleaners I finally did a price search. Electrical123.com came up with a suspiciously low price on the Dyson DC30, FAR less than their competitors. I googled their reviews and was impressed. The item was duly ordered and their communication was excellent, confirming the purchase and a day later, confirming despatch. The item arrived on the very day & time slot promised, however I'd slipped out for 10 minutes. Two hours later Citylink returned and delivered the item, exactly as described, brand new and packaging in mint condition.

Fantastic service and incredibly efficient company, well done and thank you - I cannot recommend you enough!

Found them to be the cheapest for our Animal Dyson Vacuum cleaner and also the quickest for delivery. Ordered on the Sunday receievd it on the Tuesday. The price went up overnight by £10 so I rang to see why and was offered the lower price from the night before. Would highly recommend them.

Originally ordered Samsung American Fridge Freezer from B&Q as part of overall kitchen. Was let down badly by B&Q and had to source new kitchen and all appliances. Electrical 123 were able to provide the same item £70 cheaper that B&Q's alleged discounted price.....!!! I changed the original delivery date of this appliance with no problems at all. Received txt message and was kept up to date re time window for delivery of appliance. All in all a great service, would definitely use again and recommend to friends and family.

Found they offered the best price on the washing machine I wanted and ordered. Purchasing was completely painless. Delivery was very efficient, on time, smart/helpful/cheerful chaps (despite their van suffering mechanical problems and they had 100 miles to travel after me). I haven't a single bad thing to say and would not hesitate to use this electrical retailer again.