I bought a controller from them. It came in, and it was defective. I tested another of there controllers that I knew worked and determined that the one they sent me was indeed defective. I returned it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful friendly service, but the box on delivery was badly damaged in several areas and parts were missing and broken. The rear rack supplied was a bad design. It completely broke after just 4 m... See more
I needed an ebike battery recell ,this man was full of promises over the phone,he took payment £395 via credit card and I sent off the battery.He returned it saying he couldn’t fix it and agreed to re... See more
Terrible service. Battery sent for recharging came back unusable. Sent it back and they reinstalled the old cells, and sent it back with the on/off switch and light disconnected, charging me £50! So m... See more
Company details
Information provided by various external sources
Sellers of high quality electric bikes since 2007
Contact info
54 Bedford Place, SO15 3DT, Southampton, United Kingdom
- 02380 236 540
- info@electricbikeworld.co.uk
- www.electricbikeworld.net
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
They are very helpful with your and…
They are very helpful with your and your bike they do all the work on the bike to make sure it is in the beast working order. And if you have any questions they are more than willing to help you
I can honestly say I’m delighted with…
I can honestly say I’m delighted with my new bike affectionately known as ‘Lecky’. Stuart was wonderful from first to last, even delivering my bike to me as I was local. In fact it was because Electric Bike World was so local that I decided to buy it. I can’t tell you how many compliments I’ve had about the bike since I bought it. It look high end and it is. The customer service has been top class too
They look after their regular customers
They look after their regular customers
always helpful.
And give fast and prompt service....
Unfortunately the "in stock" proved to…
Unfortunately the "in stock" proved to be anything but. Then promises of a late delivery failed to materialise. I had to keep chasing them for updates and eventually cancelled without ever getting the bike. Shame because they looked good at the outset.

Reply from Electricbikeworld
Very good service before,during and…
Very good service before,during and after
Fantastic shop to buy bikes and…
Fantastic shop to buy bikes and parts.the service is 100% good.good customer service.stuart was very helpful and a very nice discount on all my parts and service.would highly recommend the shop to anybody
The Mountain Sport is a reliable e-bike
The Mountain Sport has proved to be a thouroughy reliable machine.
it has gone on working for years with no trouble and the 18Ah battery is greater capacity than almost any other bike on the market. The fact that the battery is produced using Samsung cells is reassuring. All the other components of the bike stand up well to long term use.
Enjoyable cycling and no problems found.
I have had my Alpine Sports bike for three months and am very pleased with it. The assistance given by the motor makes my daily ride up a long hill pleasurable rather than painful. I am also enjoying the extras that improve my riding enjoyment. I encounter mad dogs and loopy children daily, but the brakes are so efficient that I haven’t killed anything yet. The balance of the bike enables me to hold at a standstill while the problems decide what they are doing. The handgrips are comfortable. The seat is not slippery and is well shaped. The pedals grip smooth soled shoes and also are reflective. The throttle enables me to pull off quickly and smoothly even up hill. It is the extras that make the bike special to me.
The staff at the shop are pleasant and efficient and provide good old-fashioned service, nothing seems to be too much trouble.
Purchased my bike about six years ago…
Purchased my bike about six years ago and have just had my battery tested....its only a bit less efficient than when new. I’m not sure how many other companies battery’s last this long!!
I would certainly recommend Electric Bike World...their product is a market leader and they have excellent after sales service.
John Potter
Great bike
Great bike, highly recommended, exactly what I was looking for. Easily doing around 30 miles on full battery, higher assistance. Love the throttle function, just like a scooter. The best way to commute for me, fast, reliable, cheap.
The support is great as well, Stuart helped me in a very professional and efficient way, sending me a replacement very fast.
Absolutely quality electric bike and battery.
Relaxed
Relaxed, informative and unpressing salesman was faultless.
excellent service excellent bike would…
excellent service excellent bike would recommend to anyone,
Very helpful in all aspects of purchase.
Very helpful sales staff, no pressure sell. Very pleased with purchase.
The bikes are terrific
The bikes are terrific, excellent quality & a joy to ride.
The service & support from EBW was excellent too.
Get your bike from this shop
I went to electric bike world after reading positive reviews and I wasn't disappointed. Stuart was very helpful in every way possible. I felt under no pressure to buy my bike, Stuart took me to an area behind the shop and let me have a test ride. I was very impressed and immediately ordered my bike(the traveller). After a week or so of owning my bike I wanted some info about my bike so I rang the shop and Stuart gave me the information I wanted. Trust me, these bikes are built to last. Ken.
Great in store service
Great in store service, really pleased that I could go for a test-ride prior to buying. All information given to me was useful and I felt well informed with no pressure to buy. Would thoroughly recommend the store, its all very well buying these products online, but the personal no nonsense service at electric bike world was invaluable. Will definitely be getting my services carried out in the store. Very pleased with my purchase.
I am over the moon with my bike ,it has …
I am over the moon with my bike ,it has got me out of a lot of hassle ,i was driving down the m27 when my car engine blew up now i have no car,my electric bike has saved the day i am surprised at the mileage it can do, also the money i save on fuel i would have used, i recommend a electric bike to any one , it be easy to say that at the age of 85 ,i can see me going past 90 on my bike , it is so well made and the parts has been assembled by people who has taken a bit of pride in their job, and the hand welding ,perfect , John
Very good service / bike 10/10
The mountain sport bike.
Riding a bike to work I want to feel safe and on this bike I do because of it's build quality , breaks and motor and a high attention to detail on the bikes also when required A Very, Very good service , and very nice people who when you call , your a name to them and your important, that's what counts as far as the bike goes it's feels good To have backup from the guys there .
l have had over the years been using the mountain sports bike now for the past 7 years.
The reason I started to use the bikes was because I broke my knee and after surgery and physio therapy I was left with little muscle in my leg. It was left to me to rebuild the muscle . As before my accident I was A keen cyclist well when I was younger but I thought a good way to rebuild the muscles in my leg , but as I was quickly informed how was I going to push the cycle up any kind of gradient as I have the littlest leg muscles this is why I went for the life cycle mountain sport (the most powerful battery , frame and motor with great stopping power ) because to start off with I could get about building up the leg muscles and when I hit the little uphill bit the bike done the business ,without any fear of any hard impact to the knee .
Now I ride 10miles a day to work and 10 miles home, so this bike has lots of benefits, it's all good ..
As I tell everyone who asks about this means of transport, it is the way forward,this is the way to get and keep yourself fit but also save money, your wallet will like that.
This bike Will put a smile on your face!!!!!!!!😃
some good products
some good products. Lifecycle Traveller is excellent.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.


