Still waiting for my fornuis...I bought in april 2024 en is already October en anything...i write thousands emails and they don't answer anymore... Please dont buy there anything
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TV from stock ordered last Monday 6th March, and delivered today 13th March here near Brussels. I read the reviews after ordering and got worried to see so many negative reviews. My experience was... See more
Real scammers !!!!! Ordered a fridge for €1927 from lommelen online never received it and they never refund the money !! the website went offline after a month. they lied that it’s taking t... See more
I ordered a refrigerator 3 months ago. Nothing arrived yet. I payed and asked my money back. No answer. I am in contact by Nietbezorgd.nl nu. Ik hoop dat julie mijn geld nog retourneren. Karina Maeije... See more
Company details
Written by the company
We bestaan reeds sedert 1969. We zijn een van de grootste online webshops in de BENELUX voor grote huishoudapparaten en flatscreens. Onze leveringen gebeuren met eigen transport en bij heel veel apparaten krijg je GRATIS het 5 jaar garantie serviceplan bovenop de scherpste prijs op de markt. Wens je het toestel snel geleverd bestel dan zeker uit ons assortiment 'direct leverbaar'. Voor toestellen op bestelling kan een langere levertijd zijn omdat fabrikanten nog steeds productie problemen hebben voor bepaalde toestellen. ------------------------------------------------------------------ Nous existons depuis 1969. Nous sommes l'une des plus grandes boutiques en ligne du BENELUX pour les gros appareils électroménagers et les téléviseurs. Nos livraisons sont effectuées avec notre propre moyen de transport et avec de nombreux appareils, vous bénéficiez GRATUITEMENT du plan de service de garantie de 5 ans en plus du meilleur prix du marché. Si vous souhaitez que l'appareil soit livré rapidement, assurez-vous de commander dans notre gamme "disponible immédiatement". Pour les appareils en commande, un délai de livraison plus long peut être dû au fait que les fabricants ont encore des problèmes de production pour certains appareils.
Contact info
, , , Belgium
- Info@elektrolommelen.be
- www.elektrolommelen.be
1.6
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Livraison et chauffeur top
Livraison et chauffeur top , qualité +++++ et petit prix
October 20, 2022
Unprompted review
Aside of price, great and prompt communication
Not only best priced but also steady and quick in communicating, which is very important too.
Prompt delivery by a friendly guy.
All-in-all a top experience and only to be further recommended!
Purchased item: Bosch dryer WTX88MK0FG
September 6, 2022
Unprompted review
Good variety at good prices
They have a good variety of products and good deals. It’s easy to place an order online and to follow the delivery.
What I don’t like is that you have to pay 20 Euro extra to get the item to your apartment but you have to help the guy (btw I did most of the effort going up the stairs), Once it is in front of your door he doesn’t even help with bringing it inside and removing the packaging. For 20 euro they could give a better service.
August 4, 2022
Unprompted review
Reply from Lommelen
Beste Kimi,
Bedankt voor uw feedback!
Elektrolommelen
Fridge purchase went well
I bought a fridge. I needed to clarify the recuperation of my old fridge and the delivery/pickup time. Support was very good and responsive and the delivery/pickup took place as expected. Happy overall.
February 4, 2022
Unprompted review
Reply from Lommelen
Hey Nikos!
Thank you for your feedback!
Elektrolommelen
Top service and fantastic after sale…
Top service and fantastic after sale support via WhatsApp!! Highly recommended
December 18, 2021
Unprompted review
Reply from Lommelen
Hey Charles!
Thank you for your feedback!
Have a great day!
Elektrolommelen
efficient and friendly
December 8, 2021
Unprompted review
Reply from Lommelen
Bedankt voor de feedback!
Groetjes!
Elektrolommelen
I recommend
Very nice and fast service, competitive prices, fast delivery.I'm 100% satisfied!
November 28, 2021
Unprompted review
Reply from Lommelen
Thank you for the feedback!
Regards!
Elektrolommelen
Very good service & They do what they promise
Maybe when buying something it may take a longer time. That can happen, because of the transport or other reasons. But the service of this company is very good. They do what they promise. Also the importer Domest company which they work with has very good service. Thank you Elektro Lommelen & Domest.
R al Attar
The Netherlands (Holland)
January 25, 2021
Unprompted review
Reply from Lommelen
Dear Ral, thank you for your purchase and good luck with your device
Unprofessional and a disgrace to the…
Unprofessional and a disgrace to the retail sector.
I paid €1300 for a cooker, which turned out to be defective in multiple ways (door, control knobs, drawer) and generally of extremely poor quality.
Reporting the issues as soon as the item was unboxed (delivered Thursday evening, fitter came monday morning) and remains totally unused.
Lommelen customer service just says "contact the manufacturer", despite the item never having been used and me sending immediate notification.
They avoid any personal contact by only having email contact, with no showroom.
The attitude of this retailer is "now we have your money, you can go to hell".
Clearly, they take no responsibility whatsoever for the quality of products they supply.
I hope other potential customers read this review - which is truthful of my experience with your service.
Whatever you do, avoid this retailer like the plague - or Covid!
Edit:
After receiving your reply.
The device is not "damaged". There is way more to it than your simplified response.
The overall quality is poor, beyind belief, despite it being marketed as "professional range"
It was not installed at all, contrary to your message. There is no way one person could remove the packaging of such a large item, which is why it remained safely boxed until the fitter came. He pointed out the multiple issues once we unboxed it.
As I mentioned, you clearly do not take responsibility for the QUALITY of the products you sell. It is a disgrace, but you have my money , right? So, in essence, why do you care?
December 30, 2020
Unprompted review
Reply from Lommelen
Damages must be reported within 24 hours, after which we can no longer be responsible for this. Your report was clearly outside this time and there was no packaging left. In short, you unpack it, don't notice anything and after installation you report that something is damaged. It is of course logical that you unpack, then check for damage and repack the device in case of damage. However, you do everything the other way round, yet it is stated in our conditions and on the delivery note in Dutch and French. We have also provided you with the information to contact the manufacturer so that they can judge for themselves whether it can be solved under warranty or against payment.
Of course we do not take back damaged devices
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