Elena Claire Reviews 

1,051
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Low quality product. Impossible to reach these people. Sent an email and haven’t received a response from anyone yet. It’s been 3 days. Finally found some information on line about shipping back a dre... See more

Rated 2 out of 5 stars

Excellent service and rapid delivery. The shoes purchased were soft and comfortable initially. However, they gave very little support as far as the footbed was concerned and after barely two hours we... See more

Company replied

Rated 5 out of 5 stars

Just bought my 5th pair of Elena Claire shoes - this time the black soft slip-on trainer (I already have this design in navy). I've said it in a previous review but it does bear repeating - these are... See more

Company replied

Rated 5 out of 5 stars

Had to get two more pairs after wearing my first Elena Claire shoes right through! Most comfortable shoes I've had in years. Many compliments and people interested in them. Pleased with fast delivery... See more

Company details

  1. Shoe Store

Written by the company

Women's Shoes


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(1,051)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good shoes for wide feet

These shoes fit my small but wide feet really well. I’ve been wearing the first pair I bought since 2019, right through lockdown, as my indoor/garden shoes and they are still going strong. Been through the washing machine a couple of times too!

November 9, 2022
Rated 5 out of 5 stars

Pleased with my purchase.

Pleased with my purchase of shoes.
Useful if electronic items mentioned they were not suitable for health problems before buying. Details only seen when purchased.

October 22, 2022
Rated 5 out of 5 stars

I love my shoes I bought on Facebook

I love my shoes I bought on Facebook. I now have 3 pairs and I get lots of compliments. I have recommended lots of my friends and they also love their shoes.
It’s like wearing slippers they are so comfortable and I love the fact you can machine wash them.

October 6, 2022
Rated 5 out of 5 stars

My black mix shoes

I received my order of two pairs of shoes within 5 days of ordering. Sadly the size 8s were rather tight on me, so I sent them back on 12th September and they were delivered to your Bournemouth address the next day. I asked for them to be changed for a size 9, I didn’t hear anymore until the 22nd September when an email came asking me to ‘tell us about your experience’.
So I replied to the email explaining that I hadn’t had my shoes replaced since sending them back 10 days ago. A very nice guy named Ollie replied saying he was very sorry and he had sent my replacement shoes by first class post. They arrived the very next day on 23rd Sept. Thank you 😊

September 22, 2022
Rated 5 out of 5 stars

I now have 8 pairs of Mary Jane's

I now have 8 pairs of Mary Jane's, they are the most comfortable shoes I have ever had. I have had similar shoes from a High Street shop and they were not as comfortable. I suffer from metatarsalgia which gives me crippling pain - not with these shoes and I can wear them pain-free without my orthotic inserts. Speedy delivery and minimal packaging - can't recommend them enough.

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Very good service

Shoes arrived very promptly. They were a little small for me so returned and ordered a size up.
Again these arrived quickly. Very happy with the service

August 31, 2022
Rated 4 out of 5 stars

This is a good site

This is a good site, quick delivery, both my daughters have now purchased shoes and are very happy with them. The only negative l would say is that as l have mobility problems and can't bend so have difficulty getting the shoes on. The shoes themselves though are very comfy.

August 31, 2022
Rated 5 out of 5 stars

So comfortable - back for more.

Had to get two more pairs after wearing my first Elena Claire shoes right through! Most comfortable shoes I've had in years. Many compliments and people interested in them. Pleased with fast delivery and minimal packaging. Glad to be supporting education around the world too.

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with purchase.

After much searching I finally found my favourite Mary Jane woven shoes on the Elena Claire website at a great price almost £20 cheaper than similar Sketchers etc. Ordering was easy and shoes arrived within a few days. Delighted with purchase and will most certainly be using this company again.

August 3, 2022
Rated 1 out of 5 stars

I'm afraid they are not as wide as I…

I'm afraid they are not as wide as I thought, because the Velcro fastening is too short . Also the front piece is cut very low . I've decided to keep to wear indoors as I can't get out to return .
Very disappointed .
If you have Velcro extensions these will help . I have a very small but wide foot .

August 25, 2022
Unprompted review
Rated 2 out of 5 stars

Disappointment

I'm really disappointed with these shoes. I have problems with my feet and was excited to think that I might have found a comfy pair. The shoes didn't fit well at all, my toes were squashed against the front of the shoe and I was relieved to take them off

August 21, 2022
Unprompted review
Rated 4 out of 5 stars

Shoes were good

Shoes were good. I have trouble with finding shoes to fit as I have small wide feet. I found that these did fit apart from the strap not reaching all of the Velcro. I have a high instep which makes things difficult.

I had to buy sticky Velcro to attach to the strap in order for the shoes to fit properly.

I would of given 5 stars if high instep was also taken in to consideration.

Az

August 19, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look