Low quality product. Impossible to reach these people. Sent an email and haven’t received a response from anyone yet. It’s been 3 days. Finally found some information on line about shipping back a dre... See more
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Excellent service and rapid delivery. The shoes purchased were soft and comfortable initially. However, they gave very little support as far as the footbed was concerned and after barely two hours we... See more
Company replied
Just bought my 5th pair of Elena Claire shoes - this time the black soft slip-on trainer (I already have this design in navy). I've said it in a previous review but it does bear repeating - these are... See more
Company replied
Had to get two more pairs after wearing my first Elena Claire shoes right through! Most comfortable shoes I've had in years. Many compliments and people interested in them. Pleased with fast delivery... See more
Company details
Written by the company
Women's Shoes
Contact info
19-21 Woodside Road, BH5 2AZ, Southbourne, United Kingdom
- hello@elenaclaire.co.uk
- www.elenaclaire.co.uk
2.7
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really Comfortable,easy to slip on and…
Really Comfortable,easy to slip on and off. Very happy with them
October 19, 2021
Unprompted review
Reply from Elena Claire
Hello Sally, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
A blessing
I have very broad feet and discovering Elena Claire has been such a blessing. The shoes arrive quickly in minimal packaging (plus points for that!) and my most recent purchase, the clogs, and comfortable, functional, and really pretty
October 18, 2021
Reply from Elena Claire
Hello Anna, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
Excellent just what was needed after a…
Excellent just what was needed after a long day.
October 17, 2021
Reply from Elena Claire
Hello Miss Marshall, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
Quick delivery, excellent products
I am really pleased with my back door shoes, they are perfect for just nipping out to the garden or popping out to put the bins out. They arrived really quickly and they are great quality. A very happy customer 😊
October 17, 2021
Reply from Elena Claire
Hello Sandra, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
Disappointed
I purchased 3 pairs of boots last year from this company and was very pleased with them and looking forward to wearing them again this winter but the shoes recently received were not suitable for my needs as there was insufficient support in them during walking. I have not returned them as I did wear them for a couple of walks to try them out I will not reorder. The ordering and delivery service was very efficient.
October 14, 2021
Reply from Elena Claire
Hello Carol, we appreciate your purchases and we are sorry to hear that. Kindly contact us at hello@elenaclaire.co.uk and we would be happy to assist. Thank you.
First class company
First class company, with first rate commitments to those less fortunate than ourselves.
October 14, 2021
Reply from Elena Claire
Hello Philip, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
Ordered both shoes and foot massager
Ordered both shoes and foot massager. Shoes arrived quite quickly but the massager took a little longer. I'm happy with both products and would be happy to purchase from Elena Claire again.
October 12, 2021
Reply from Elena Claire
Hello Mrs Court, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
excellent products
This seller is absolutely brilliant. I would buy from her again. with thanks
October 10, 2021
Reply from Elena Claire
Hello Margaret, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
This is my third pair of Mary Jane shoes
This is my third pair of Mary Jane shoes. They are so comfortable and hard wearing. It would be good to have spare insoles for when the originals are washed.
October 10, 2021
Unprompted review
Reply from Elena Claire
Hello Sue, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
Most comfortable shoes I have ever had.
I have now purchased five pairs of footwear, all of which are very comfortable, especially the woven shoes with velcro fastening. I would recommend them to everyone. Thank you
October 10, 2021
Reply from Elena Claire
Hello Heeley, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
Reply from Elena Claire
Hello Pamela, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review.
Wore these shoes bare footed from day one. Amazing comfort. They are the only shoes I have worn all summer long. Purchased another pair ready for next summer. Brilliant company.
Wore these shoes from day one,
October 8, 2021
Unprompted review
Reply from Elena Claire
Hello Jennifer, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
Reply from Elena Claire
Hello Lorna, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
I am very impressed with this company
I am very impressed with this company. They have an amazing range of shoes and even better they are a British company. Your Order is with you within days and you are kept informed right from the start. I have recommended Elena Claire to all my friends.
October 3, 2021
Unprompted review
Reply from Elena Claire
Hello Gina, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
Very impressed with the foot massager
My item arrived very quickly and I’m very impressed with it. Works fine
October 3, 2021
Reply from Elena Claire
Hello Karen, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
2 for 1 offer.
I ordered 2 pairs of shoes for the price of one, I have to say they were great! But I had to send them back as they weren’t quite big enough. The replacements were perfect! Thank you very much.
October 2, 2021
Reply from Elena Claire
Hello Linda, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
Very happy with my purchase
Very happy with my purchase. The shoes are very comfortable and look nice too, considering I take a EEE fitting. The delivery was quite quick. All round I am very satisfied with my purchase and service.
September 25, 2021
Unprompted review
Reply from Elena Claire
Hello Mary, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
I was very pleased to buy my latest…
I was very pleased to buy my latest shoes in the colour I've been looking for to go with my jeans
They are very comfortable and glad they come in small sizes
September 24, 2021
Reply from Elena Claire
Hello Judith, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
Reply from Elena Claire
Hello Sarah, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
Very comfortable and pretty shoes.
September 18, 2021
Reply from Elena Claire
Hello, many thanks for your order and we are happy to know you are pleased with our shoes and service. Many thanks for choosing us. We appreciate your review
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