I was desperate for a new mattress and as being disabled and couldn't visit the store ..Joe spoke to me about their great stock as I did ask for a pocket sprung Joe changed my mind and insisted I go f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic service from Elephant Beds Cardiff. We bought a bed from this company a few years ago. As we had a problem with one of the drawers( probably due to overloading) we took it to Elephant... See more
Visited the Cardiff branch and bought a bed after trying out the display models and speaking to Joe in store. He was very helpful and explained how the ottoman bed design works. Delivery was very prom... See more
Parents are having a terrible experience. Ordered 2 beds to be delivered together. Contacted and told that they’ve had a big delivery of grey not pine and would they like that instead. When they state... See more
4.3
Excellent
57 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent choice of beds
Excellent choice of beds and mattresses. Very good sales service at elephant beds. Speedy delivery within three days and worth paying extra to have new bed installed and remove old frame and mattress. Delivery men polite and excellent.
Would strongly recommend the company.
March 22, 2024
Unprompted review
Second time if buying great service…
Second time if buying great service from Jason
March 8, 2024
Unprompted review
Great service did us a deal on a frame…
Great service did us a deal on a frame and mattress
March 5, 2024
Unprompted review
What a fantastic team at Elephant…
What a fantastic team at Elephant Beds!!! Thx Jason and Steve for all your advice and giving us a brilliant deal on such a good quality bed!!! 👍🏻
March 5, 2024
Unprompted review
Outstanding service
Outstanding service! I highly recommend, thank you Jason!
January 26, 2024
Unprompted review
Thanks again for our ottoman bed and…
Thanks again for our ottoman bed and mattress so comfy
February 9, 2024
Unprompted review
Great service lovely bed thanks Jason…
Great service lovely bed thanks Jason for your advice
February 9, 2024
Unprompted review
Was met with Rob
Was met with Rob. Fantastic customer experience and he was very helpful. We managed to pick out the perfect mattress for us. He was very friendly. Great store with fantastic options available.
January 31, 2024
Unprompted review
Fantastic service great advice good…
Fantastic service great advice good after sales
January 30, 2024
Unprompted review
5 star rating from us for elephant beds…
5 star rating from us for elephant beds in Cardiff.
Easy and hassle free mattress buying experience. We were left free to view all the different mattresses. Had advice from Jon when asked. Bought a gel memory foam mattress and it was delivered the following week. The delivery drivers were lovely and helpful.
Highly recommend. Thankyou.
January 9, 2024
Unprompted review
My wife and were really happy and…
My wife and were really happy and impressed with the service and treatment we received and also with the product we purchased
Murray Cross
January 8, 2024
Unprompted review
5 star service from elephant 🛌
I have bought a handful of beds from elephants beds. I cannot fault the service from start to finish. Everyone I dealt with was knowledgable and helpful. The range in store is amazing and of the best quality! Could not recommend more
August 5, 2023
Unprompted review
Excellent service no pressure and…
Excellent service no pressure and delivery was quick
November 9, 2023
Unprompted review
Excellent service
Excellent service, very helpful and informative but not at all pushy, left in peace to look around until assistance needed, have made several successful purchases over the last few years. Definitely recommend
October 2, 2023
Unprompted review
Absolutely appalling service and…
Absolutely appalling service and attitude, paid for a bed tried to cancel 2 days later and it’s non-refundable, however cancellation policy on the website cancel within 7 days.
STAY WELL AWAY FROM THIS COMPANY
September 12, 2023
Unprompted review
Fantastic service at very short notice
Fantastic service at very short notice. Excellent product range, had exactly what we needed. Delivered it rapidly, assembled the bed and took all packaging away. Faultless.
October 17, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.