Elfi Reviews 

258
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Incredible creation and my kids loved every second of it. They’ve gotten used to it each year now that they look forward to Santa’s message before going to bed on Christmas Eve. Such a magical momen... See more

Company replied

Rated 3 out of 5 stars

The kids enjoyed it, however I have to say this year video was longer than the previous year 2024 or perhaps there were additional things that didn’t have to be there, which made the video feel lo... See more

Company replied

Rated 5 out of 5 stars

Magical. I wasn’t expecting much after seeing it on a sponsored ad last minute on Xmas Eve but gave it a go and it far exceeded my expectations. Very customisable and personalised with lots of... See more

Company replied

Rated 5 out of 5 stars

Holy moly, was this ever a treat! Honestly I wasn't expecting much, just a couple of minutes of stock footage with the odd AI sentence thrown in but my god was I pleasantly surprised with the results.... See more

Company replied

Company details

  1. Toy and Game Manufacturer

Information provided by various external sources

Bring joy to your loved ones with a free personalised message from Santa Claus.


Contact info

4.1

Great

TrustScore 4 out of 5

258 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(258)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Child lits up as soon as Santa spoke!

My child loves this video so much! He is 2 and his face lit up every time Santa knew a detail about him (his name, his age, a photo of him, etc...) Worth the money to replay for my child all Christmas season!

December 6, 2020
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Marilyn.

Rated 5 out of 5 stars

Simply Magical

Love the Elfi videos and plan to get one every Christmas for my kids. They are magical and seeing my kids faces light up as they watch is priceless.

December 4, 2020
Unprompted review
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Reply from Elfi

Thanks Vanessa.

Rated 5 out of 5 stars

Great Videos!!!!

We purchased videos for our 7 grandchildren who are spread out all over the USA. These videos are professionally made and the Santa looks authentic. Very reasonably priced and the ease of sending them to family members is a huge PLUS. Very happy with the quality.

November 25, 2020
Unprompted review
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Reply from Elfi

Thank you so much Annette.

Rated 5 out of 5 stars

Perfect

Perfect surprise for my, 4 year old daughter and, 2 year old nephew.

November 17, 2020
Unprompted review
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Reply from Elfi

Thanks Teresa.

Rated 5 out of 5 stars

Amazing the kids absolutely loved it…

Amazing the kids absolutely loved it and thought it was great santa new there names what was in there list had pictures and it was really personalised

November 13, 2020
Unprompted review
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Reply from Elfi

Thanks Liz.

Rated 5 out of 5 stars

Second order

ordered one for my daughter and I liked it and felt how happy my kiddo would be this Christmas once she sees it. coz i was satisfied, i ordered one for my goddaughter. Got it on sale!

November 10, 2020
Unprompted review
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Reply from Elfi

Thank you.

Rated 5 out of 5 stars

I Did it for my 2 grand daughters

I Did it for my 2 grand daughters
They loved it. Their eyes lit up when Santa said their names and showed them their photos.
It is gorgeous. So well done.

November 10, 2020
Unprompted review
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Reply from Elfi

Thanks Ann.

Rated 5 out of 5 stars

This was a great experience for us

This was a great experience for us. We cannot afford to pay for all of the resources on this page, but we've got 2 personalized templates of advent calendar for our kids, for free, which will bring a lot of joy to both of them.
Thank you from Albania :)

November 3, 2020
Unprompted review
Elfi logo

Reply from Elfi

Thanks Ina.

Rated 5 out of 5 stars

Fantastic video. Simple and affordable.

I ordered the video for my 3 year old little girl. It is brilliant! She is amazed that Santa knows her name and has photos of her. We watch it every day!
The process to customise the video was very simple and affordable.
Thank you Elfi for making this Christmas even more enjoyable and creating such a beautiful memory.

November 2, 2020
Unprompted review
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Reply from Elfi

Thank you so much Brooke.

Rated 5 out of 5 stars

This was money well spent

This was money well spent. My kids were ecstatic to see the video and they were so happy to see one of the gifts they are wanting show up on the screen.

October 29, 2020
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much.

Rated 5 out of 5 stars

I love it ......

I love it ....... Expertly put together and well worth
the cost!!
Thank you for putting a smile not only on the faces of our Grandchildren, but on ours faces too, Grandma and Grandpa!!

October 26, 2020
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much.

Rated 1 out of 5 stars

BEWARE, Criminals. Dishonest. Theives. Worst online experience I ever had by far! They are Criminal Scammers Plain & Simple!

I ordered two of their GOLD version Santa Letters for my third grade twins. December 12th, 2019 they claim the letters shipped Priority Mail. I sent mutiple emails begining a few days before xmas. They keep saying their coming. Well they never show. Today is Jan 20th, 2020 and still I have not received these items. So ofcoarse upset because what should have been a magical experience was ruined. A staff member tells me to fill out their refund request form. Very apologetic, she assures me that they will process it and refund the $25 I spent on these letters. This was Dec 25th. I get the form filled out & sent back to them via email Dec 30th. I'm told again the refund would take 24 hours. I messaged them every couple days because no refund. I got a responce maybe to two of those emails both times promising again that my refund would be received in the next day or two. January 9th was the last message responce I received promising that I would see my refund that next Monday. Ofcoarse I have sent multiple emails since the 9th, they have completely ignored me now for the past 11 days. I never did receive my refund. So obviously this business is just a complete scam. I believe they never did make the letters from santa I purchased. Because I would have received them by now. They have done nothing but lie to me throught this whole experience. In my opinion they are criminals taking advantage of people online. Bottom line is that I never received the product they sold to me, they lied to me in promising me a refund because of never receiving them. They continued to lie, multiple employees lied to me up until Jan 9th and since then they have just complete blown me off. I suggest you absolutely do not deal with this company at all. They will rob you, lie to you repeatedly, disappoint your kids. Just like any other online scammer. BEWARE! DO NOT DEAL WITH THEM! They are Criminals!

January 21, 2020
Unprompted review
Elfi logo

Reply from Elfi

Dear Matthew, it can happen that the letter gets lost, we have guaranteed a refund and you got it, you should write that in the review. Elfi Team.

Rated 5 out of 5 stars

Thank you

I'm so grateful this page exists. Thank you very much for helping kids dream and live this beautiful experience.

January 3, 2020
Unprompted review
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Reply from Elfi

Thank you so much Elayne.

Rated 1 out of 5 stars

letter Never arrived

hold package letter ordered never arrived in time for Christmas and no reply to any emails etc.

December 24, 2019
Unprompted review
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Reply from Elfi

Hi Sarah,

thank you for sharing your opinion. We are very sorry that the letter didn't come on time. After a shipped letter crosses a border, we cannot track it anymore.

If your letter didn't reach the destination address in 10 working days from the shipping date, please contact us at mail@elfisanta.com or mail@elfisanta.uk and attach your order number. We will help you to get a refund.

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