Elfi Reviews 

258
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Incredible creation and my kids loved every second of it. They’ve gotten used to it each year now that they look forward to Santa’s message before going to bed on Christmas Eve. Such a magical momen... See more

Company replied

Rated 3 out of 5 stars

The kids enjoyed it, however I have to say this year video was longer than the previous year 2024 or perhaps there were additional things that didn’t have to be there, which made the video feel lo... See more

Company replied

Rated 5 out of 5 stars

Magical. I wasn’t expecting much after seeing it on a sponsored ad last minute on Xmas Eve but gave it a go and it far exceeded my expectations. Very customisable and personalised with lots of... See more

Company replied

Rated 5 out of 5 stars

Holy moly, was this ever a treat! Honestly I wasn't expecting much, just a couple of minutes of stock footage with the odd AI sentence thrown in but my god was I pleasantly surprised with the results.... See more

Company replied

Company details

  1. Toy and Game Manufacturer

Information provided by various external sources

Bring joy to your loved ones with a free personalised message from Santa Claus.


Contact info

4.1

Great

TrustScore 4 out of 5

258 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(258)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

It was the most magical surprise

It was the most magical surprise! It really is so well done, and the phone call was such a great touch! Will be ordering another for Christmas Eve!

November 18, 2022
Unprompted review
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Reply from Elfi

Thank you so much!

Rated 5 out of 5 stars

Efficiency

-Immediate support
-clarity of information
-quality of items delivered

Thank you so much!

November 17, 2022
Unprompted review
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Reply from Elfi

Thanks for the feedback Nancy!

Rated 4 out of 5 stars

The end product was great

The end product was great. I wish there had been a step-by-step direction on how to start the process, and especially how to pay. I was confused because I paid before making the video. After making the video, it seemed like I was supposed to pay again.

The company was helpful when responding to my email explaining my problem.

November 13, 2022
Unprompted review
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Reply from Elfi

Thanks for the feedback Donna.

Rated 5 out of 5 stars

3 year old LOVED it!

Seeing my 3 year olds reaction when Santa knew his name and special things about him was priceless. We’ve watched it 100 times haha. I’ve told so many friends and family about this website! Such a special thing! So easy to create and so affordable!

November 13, 2022
Unprompted review
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Reply from Elfi

Thank you so much Crystal!

Rated 5 out of 5 stars

I recommend Elfi to any parent

I have used Elfi, for the past 6 years and I love the variety of the Santa stories, also the option to pick certain advice for your child. It is truly a magical moment when my son sees his message and photos of himself, I would like to think my son will believe in this forever but being 10 now, i'm not sure how long we have left in this beautiful time of innocence and belief.

November 7, 2022
Unprompted review
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Reply from Elfi

Thank you so much for being your Christmas tradition!

Rated 5 out of 5 stars

This was a wonderful experience

This was a wonderful experience. I made it for my adult colleagues, but they enjoyed it a lot. This opportunity was so good. Great memory with the photos in the footage.

January 1, 2022
Unprompted review
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Reply from Elfi

Thanks Attila! :)

Rated 5 out of 5 stars

This is my second year ordering an Elfi…

This is my second year ordering an Elfi video for my three children. The variation is videos is great so that they don’t get the same one each year. All three of my children love it! They feel extra special getting a personal message from Santa! The only negative is my youngest has an unusual name so it wasn’t recognised and so Santa didn’t pronounce it correct. Everything else is brilliant

December 31, 2021
Unprompted review
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Reply from Elfi

Thank you for your message and feedback Sophie. Please add the correct pronounciation of the name on the missing names list. You can find it when you try to create a new video and it will be added on our names database.

Rated 4 out of 5 stars

Very happy with my purchase

The quality of the videos are excellent. I love the storyline and all the special effects. They are truly magical videos. My only concern was with the way my daughter's name was pronounced. It was a little off to me but she loved it. Also, in the 2nd video I purchased, he seemed to say her name a lot. Maybe even too much?
Those are my only complaints but I will still buy the videos again in the future.

December 30, 2021
Unprompted review
Elfi logo

Reply from Elfi

Thank you for your message and feedback. Please add the correct pronounciation of the name on the missing names list. You can find it when you try to create a new video and it will be added on our names database.

Rated 5 out of 5 stars

Every year I do santa message for my…

Every year I do santa message for my kids they faces are unforgettable, when they heard santa to calling they names they eyes just light up ,mouth open just love it !!!

December 30, 2021
Unprompted review
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Reply from Elfi

Thank you so much Anna! :)

Rated 5 out of 5 stars

The experience was magical

The experience was magical! The children's eyes glowed as they listened to every detail Santa had to say to them. They were amazed he knew so much about them. I will absolutely do this again. My only feedback is I would like to see Santa in diverse skin tones. Thank You!

December 28, 2021
Unprompted review
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Reply from Elfi

Thanks for the message and feedback Annabel.

Rated 1 out of 5 stars

Did not receive the letter before the…

Did not receive the letter before the Christmas

December 27, 2021
Unprompted review
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Reply from Elfi

Hi Aisha, please contact us by email to: mail@elfisanta.com and we will check your order and give you assistance.

Rated 5 out of 5 stars

The message was really great

The message was really great ! The only thing that let it down was was one name (Huxley) was missing…I have requested it for next year.. please include it as it would have been amazing…but it was still ok. And if you include Huxley I’m sure we will use the service again next year.we will probably have the phone call too

December 27, 2021
Unprompted review
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Reply from Elfi

Thanks for the message and missing name information Mark.

Rated 5 out of 5 stars

Really lovely video

Really lovely video . Lots of name checks and photos so it really felt personal . Thank you my granddaughter loved it

December 26, 2021
Unprompted review
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Reply from Elfi

Thanks Jill! :)

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