Elliotts Reviews 

347
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Fantastic experience from start to finish So quick and easy to hire a van Great customer service Staff are so nice helpful and friendly Definitely will be using Elliot’s from now on 😊

Rated 1 out of 5 stars

Van was an absoulte mess. Faults on dash, horn randomly sounds during driving and when using rear step bumper fell off injuring a staff member. No explanation or apology and still got charged full... See more

Rated 5 out of 5 stars

Excellent service, fast, efficient and friendly. Deposit taken given back as soon as I returned. Will be using again. Yameen was friendly and went the extra mile to ensure we had the right size vehicl... See more

Company replied

Rated 5 out of 5 stars

Great staff professional , informative, approachable and made sure we knew all the t and Cs. Would use these before any others in Manchester. Competive prices no hidden fees and does what it says on t... See more

Company details

  1. Car Leasing Service
  2. Recreational Vehicle Rental Agency
  3. Van Rental Agency

Information provided by various external sources

https://t.co/LSNNIvg9pb 01612416800


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

347 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(347)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing company

Amazing company, the service was excellent and the lady on the front helped me alot. Zaf the manager sorted me a great deal and worked out a decent price for my extra miles. Fully recommend this company and their excellent service. Thank you Lauren and zaf !

April 19, 2023
Unprompted review
Rated 1 out of 5 stars

I am not happy with my last experience

I am not happy with my last experience, Usually hire from Elliotts Cheetham Hill branch all previous have been superb. I understand Saturday mornings can be busy however we were told to sit outside(cold day) because we had not prebooked, considering there were seats/space inside available i didn't see the reason why we had to go outside. I did raise this concern with the supervisor he had his reasons, I believe as a customer we can be treated better pebooked or not and there is no reason to make people wait outside as these can send the wrong message considering we living in the 21st century. One customer who saw this unfolding actually approached us whilst we were sitting waiting outside and she wasn't happy as well had to tell her not to worry about it, told here I didn't have the energy I just wanted to hire the car and be on the way. The only reason I didn't look for another car hire like Enterprise (not so far) is because Cheetham Hill branch is so convenient to me. If this can be addressed would be happy considering i been there hiring since 2020 without prebooking and the last time. I tried prebooking they hanged the phone/or call dropped but will give them benefit of the doubt hence I prefer coming in person. plenty room for little improvement.

April 2, 2023
Unprompted review
Elliotts logo

Reply from Elliotts

Hi Sir, I am sorry to hear that you wasn't happy with your experience on this occasion, on extremely busy days like weekends we do sometimes separate pre-bookings and walk in's as it is then easier for us to serve our customers as quickly and efficiently as possible. I apologise for any inconvenience. We hope to see you again soon. Elliotts Team

Rated 5 out of 5 stars

Great staff Great team

Great staff professional , informative, approachable and made sure we knew all the t and Cs. Would use these before any others in Manchester. Competive prices no hidden fees and does what it says on the tin. We dealt we Sibrah who was a gem throughout and the manager was a top bloke as well. Thanks team Elliotts..

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Best staff & customer service

The staff, ALL of them, are so helpful, polite, accommodating, professional & VERY patient. They guided me through the process and delivered on all their promises, taking the stress out of collecting a big kitchen 200 miles away. I will never look at hiring from any other rental company...ever. Thankyou Elliotts for such good old fashioned service in these rushed modern times.

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

The best in Manchester

I've used loads of rental companies and these guys are without a doubt the best I've ever used. Loads of choice and the staff are great. Dealt with Sidrah and the boss Zaff. Both are extremely friendly and professional. Recommend them 100%

February 12, 2023
Unprompted review
Rated 1 out of 5 stars

Scam artist

Scam artist. Dont insure vechile even though they charge thier customers for it and still send thier vechiles out on the road. Completly low lives scamming

February 12, 2023
Unprompted review
Rated 5 out of 5 stars

Elliotts Car Hire - Lauren

Just hired a van for the weekend (which I have done many times) Dealt with Lauren from the Manchester office and felt strongly enough to write a review. Her manners and customer service were absolutely outstanding, made it a pleasure dealing with the company

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

The process was comprehensive because I…

The process was comprehensive because I was a first time customer.
The staff are very friendly and efficient, the agent who I dealt with when collecting and returning the vehicle was 'Mo.' Very polite and professional. Overall a good experience and I would recommend the company.

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Elliotts customer service has been…

Elliotts customer service has been brilliant, well looked after for the extra miles on the vehicle :). We really appreciate them finding us a van in busy time period. Thanks once again team Elliotts.

Hassan

December 3, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Very friendly and dynamic staff who work around your needs and come up with solutions to make your experience as easy as possible. Highly recommend this business and their vans are clean and of very good quality. I would certainly use Elliotts again!

November 29, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Excellent service. Definitely use Elliotts Car Van Hire again. Great driving Mercedes vans, easy to work with and super friendly staff, no problems at all.

November 27, 2022
Unprompted review
Rated 5 out of 5 stars

Service perfect

Service perfect, staff is very friendly, quick service, look after customers, explain everything with you before you hire their vehicle, also easy to find them

November 4, 2022
Unprompted review

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